Indoor pool, open 9 AM to 10:00 PM, pool loungers
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Reviews of Prestige Vernon Lodge and Conference Centre

3 out of 5
Prestige Vernon Lodge and Conference Centre
3914 - 32nd st, Vernon, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1005 reviews" "
Rating 8 - Good. 331 out of 1005 reviews" "
Rating 6 - Okay. 132 out of 1005 reviews" "
Rating 4 - Poor. 60 out of 1005 reviews" "
Rating 2 - Terrible. 33 out of 1005 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Haydee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel specially for families, tons of places to walk to in the vicinity, close drive to Kelowna and main attractions. Pool and dining are very cute.
Stayed 2 nights in May 2024

10/10 Excellent

Wendy, Vernon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did a Vernon staycation with a friend visiting from out of town. Was so fantastic! The courtyard, pool and hot tub were well maintained and clean. All staff from front desk to housekeeping were friendly and accommodating. Definitely recommending staying here.
Stayed 1 night in May 2024
Response from Guest Services on 23 May 2024
Hi Wendy,I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

steve

Travelled with group
Liked: Cleanliness, staff & service, amenities
Could not get comfortable in the room...too cold when we arrived and that night. Next 2 nights too warm . Antiquated system. Pretty bare bones banquet both nights. No beef served. Why served fridge solid whipped butter that can't be spread.?
Stayed 3 nights in May 2024
Response from Guest Services on 21 May 2024
Dear Steve,We appreciate providing us your feedback during your stay and it greatly helps us to improve our services for an exceptional experience. I do apologize for the inconvenience that this has caused you and we asked our Maintenance team to check it. As for other concerns, these were shared with the team so that they may be addressed accordingly. Once again, thank you very much and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, amenities
Very small bathroom older rooms
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Hi Julie,We appreciate providing us your feedback during your stay and it greatly helps us to improve our services for an exceptional experience. I do apologize that we were not able to meet your expectations, and we have been doing our renovations one at a time so that we can provide the Prestige Hospitality to our guests. Once again, thank you very much and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

selina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Michelle

Liked: Cleanliness, staff & service
The water supply in shower room is really poor. All the rest are super cool especially the pool and hot tub in the center of the hall, kinda tropical vibe.
Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Hi Michelle,I would like to thank you for taking the time to write a feedback regarding your stay with us. We took note of your concern about the water pressure in the shower area and this will be checked by our maintenance team. Hoping to welcome you back at The Prestige Vernon Lodge.

10/10 Excellent

marla

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 11 May 2024
Hi Maria,I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Lidija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet place. The pool seemed to be cold, it would be nicer if it was heated. Hotel is nice and clean. Stuff is polite.
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Hi Lidija,I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

4/10 Poor

Lily-Elena

Disliked: Cleanliness, property conditions & facilities
The room had a funky smell, the fan was loud, the bathroom was weird. Not worth the money we paid.
Stayed 2 nights in May 2024
Response from Guest Services on 7 May 2024
Hi Ms Towers,We appreciate providing us your feedback during your stay and it greatly helps us to improve our services for an exceptional experience. I do apologize that we were not able to meet your expectations. Your concerns will be raised to the Management for further action. Once again, thank you very much and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Kelly James

Such a great spot. Comfortable. Easy to park. All good !
Stayed 1 night in May 2024
Response from Guest Services on 4 May 2024
Dear KellyI would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2024

8/10 Good

Kayla

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loooved the plants and feel of the centre area with the creek running through. Brunch on Sunday was fantastic, overall loved our stay and our kids still talk about it all the time!
Stayed 3 nights in Mar 2024
Response from Guest Services on 4 May 2024
Dear KaylaI would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Julia

Stayed 2 nights in Apr 2024

10/10 Excellent

Tanehja

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was cheery and happy it was a pleasent
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had looked on line see what rooms had. What I reserved was jacuzzi room. It had jacuzzi tub in bathroom but no jets on it. So it’s not jacuzzi it’s just a tub!!
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is amazing and very pretty in the evening. Pool could be warmer though. A little chilly but everything is great
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 4 May 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. We are hoping to hear from you, and looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Noreen

Travelled with family
lovely but people at pool were quite loud at 10 pm not sure what time it closes
Stayed 1 night in Apr 2024
Response from Sandy on 22 Apr 2024
Thanks for the feedback. Sorry about the noise from the pool. We do close it at 10pm.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed overnight in a courtyard view room. It was clean, the staff were nice, and my daughter loved the pool. My only complaint is that the music from the interior restaurant was loud and played all day and past 10 pm.
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. With regard to the noise from the restaurant, I sincerely apologize for the inconvenience caused, and this was raised to the management. Yet, we were glad knowing that you still enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Bea

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 1 night in Apr 2024
Response from Guest Services on 14 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, amenities
Rooms a little dated but clean. Restaurant was excellent, food delicious and waiters very attentive.
Stayed 2 nights in Apr 2024
Response from Guest Services on 10 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Albin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
parking lot needs paving
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 7 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Wilfred

Stayed 3 nights in Mar 2024
Response from Sandy on 22 Apr 2024
Thanks for your feedback

8/10 Good

Susannah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Was a little muggy maybe from the indoor pool?
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. We took note of your concern and this will be raised to the management. It was glad knowing that you still enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Celeste

Very polite and respectful workers. Very accommodating
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Center atrium and Sunday brunch
Stayed 2 nights in Mar 2024
Response from Guest Services on 2 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second year in a row that we came here and it didn’t disappoint. Last year we came with a large group for U9 lacrosse and this year with just our immediate family. The pool is amazing and the staff were great !
Stayed 4 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay with us, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most outlets didn’t work for charger and microwave didn’t work.
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. I sincerely apologize that you had to experience those room flaws and the team is looking into it. It was glad knowing that you still enjoyed your stay with us, and we are looking forward to welcoming you back and let you experience the The Prestige Vernon Lodge hospitality.

10/10 Excellent

Felicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family has been going here for over thirty years and it has never disappointed. The rooms were nice, the pool/court area are beautiful and I loved the renovations. We truly enjoyed every moment of our stay.
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are very much looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are very much looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Mira

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Security guard wandering around the pool was too nosy and made our stay uncomfortable
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. I sincerely apologize that our Security made your stay uncomfortable, and the management is reviewing our service standards to meet all of our guests' expectations. We are still very much looking forward to welcoming you back and let you experience The Prestige Vernon Lodge hospitality.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated but it was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Services on 20 Mar 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay with us, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Russell

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pet friendly and clean.
Stayed 3 nights in Mar 2024
Response from Guest Services on 27 Mar 2024
I would like to thank you for taking the time to write your feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are very much looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always our go to stay when in Vernon
Stayed 4 nights in Mar 2024
Response from Guest Services on 19 Mar 2024
It was great to know that you chose and enjoyed your stay with us. We are looking forward to welcoming you back at The Prestige Vernon Lodge.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
I would like to thank you for taking the time to write a feedback regarding your stay with us. It was glad knowing that you enjoyed your stay, and we are looking forward to welcoming you back at The Prestige Vernon Lodge.

8/10 Good

Sarah

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Loved the feeling of being in a tropical oasis in the Okanagan desert. Rooms are clean but old decor. Pool and hot tub are great. Staff was excellent.
Stayed 3 nights in Feb 2024
Response from Guest Services on 2 Mar 2024
Hi Sarah,Thank you for taking the time in providing your feedback with regard to your experience with us. This will be shared to the team and the management.

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute & cozy setting, great cocktails in the Cabana Bar!
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for providing us your feedback and it was great knowing that you enjoyed your stay with us.

10/10 Excellent

Carole Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden surrounding the pool is lovely including tall trees and a running stream.
Stayed 2 nights in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for taking the time in providing a review regarding your stay. We were so glad to hear that you enjoyed your stay with. Looking forward to hosting again your stay with us.

10/10 Excellent

Torsten

Stayed 1 night in Feb 2024
Response from Guest Services on 24 Feb 2024
It was great to hear that you enjoyed your stay with us. Looking forward on your next stay.

8/10 Good

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the tropical rainforest ambience in the swimming pool/restaurant area.
Stayed 2 nights in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for taking the time in providing a review regarding your stay. We were so glad to hear that you enjoyed your stay with us. Looking forward to hosting again your stay with us.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and quiet and the pool area was so fun. It was a unique property with the atrium. We'd stay again.
Stayed 1 night in Feb 2024
Response from Guest Services on 24 Feb 2024
It was great to hear that you enjoyed your stay with us. Looking forward on your next stay.

6/10 Okay

Dawn

Stayed 2 nights in Feb 2024

8/10 Good

Chiheb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for taking the time in providing a review regarding your stay. Looking forward to hsoting again your stay with us.

10/10 Excellent

Jhonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , wonderful stuff, highly recommended!!!
Stayed 1 night in Feb 2024
Response from SD on 11 Feb 2024
Thanks for your kind remarks.

8/10 Good

Bryan

Stayed 1 night in Feb 2024
Response from SD on 11 Feb 2024
Thanks for taking time to rate us

8/10 Good

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient option because we attended an event there.
Stayed 1 night in Feb 2024
Response from SD on 11 Feb 2024
Thanks for your feekback