Puerto Vallarta Hotel Guide. Hotels in Versalles, Puerto Vallarta, Mexico

"I wish I knew before booking about the condition of this hotel, it was dirty, and it’s basically falling apart. At random times the most disgusting smell would come from the toilet it was unbearable o had to leave the room. The wall pant was chipped, mold in the bathroom walls, and one time I came out my room that was on the 8th floor to find the halls flooded with water, the leak dripped all the way down to the main lobby floor. The gym was small, most machines didn’t work and very dirty. Also when booking no one said about a 20 story high building construction happened right next to our hotel, it was very loud all day long. And there was no complementary coffee, we had to buy each cup of coffee cup that was served for a jar. Yet I did notice that when Americans would ask for coffee they weren’t being charged. There was cleaning service everyday but they would only clean the bathroom and do the beds, no sheet changing and no sweeping which made it hard to walk barefooted. "

"Yes very nice view..."

"RIU Jalisco was excellent! Very clean and stylish property, newly renovated. Staff was friendly, however a few of our requests were not met at first ask but they came through in the end. We will definitely be back."

"Rooms were great - buffet had choice but not much change day to day. Nice view of the beach. Recommend bug spray though - lots of bites "

"La chambre et piscine propre. La salle de bain aurait besoin de rénovation. "

"Was disappointed that my hair brush went missing. I understand that we and the staff were on lock down due to the car fires cartel business. I think the hotel should have stepped up and provided those products. The most disheartening was we were charged 100 dollars us to stay another hour after check out, with our flight being postponed. It was a good location. Eric and Darnell were fantastic by the pool."

"Clean. Amazing service. Kindness "

"The staff here is absolutely wonderful. I especially want to give a shout out to Omar. He was always willing to help and has such a glowing personality. The restaurants were excellent. The whole property was like something out of a storybook. I highly recommend this property."

"Hotel changed us room for no reason. New room that we were assigned was not what we ordered. There was 4 restaurants (outside of the buffet) and there was always "