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Reviews of Grand Hotel Villa Itria

4 out of 5
Grand Hotel Villa Itria
Via Aniante 3, Viagrande, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 129 out of 322 reviews" "
Rating 8 - Good. 128 out of 322 reviews" "
Rating 6 - Okay. 45 out of 322 reviews" "
Rating 4 - Poor. 15 out of 322 reviews" "
Rating 2 - Terrible. 5 out of 322 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

K

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star rating at best. Outdated!
This hotel is outdated and overpriced without providing the basic amenities. We checked in around 8pm to a junior suit for 4 people. Once checked in realized, they have no tea and coffee facilities in room nor a iron. The hotel staff confirmed the basics are not included in the expensive apartment. I was shocked that they do not even provide glasses for drinks unless you request from the bar. If you need clothes ironed, you need to drag your clothes to reception and wait 30mins until they set up a room with a ancient iron to use. The hairdryer within the bathrooms was from the 60's, plastic non usable handheld hoover looking pipes.
Stayed 2 nights in May 2023
Response from The management on 16 May 2023
Dear guest, thank you for taking the time to review our hotel. However, we are sorry to hear that you were not fully satisfied with the choice, as we work every day to satisfy our guests' needs and make the stay at our hotel an unforgettable experience . As far as concerns the iron, for safety reasons it cannot be provided in the room. This is the reason why we do offer the possibility to use it in a room set up on purpose. Hoping to have the chance to host you again in the next future. Regards

6/10 Okay

Arika

Stayed 1 night in Apr 2022

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great atmosphere
The hotel is really lovely. Our stay didn't start off very well as when we arrived there were 2 other very large families trying to check-in before us and only 1 receptionist. It took us over an hour to check in. Our check-in process in itself was quite efficient. Once we got to the room we could not switch on the light so we ask reception for help and they sent someone immediately. The rooms are clean, bright, have black-out curtains, a stocked minibar, a nice bathroom and space to work. bed is comfortable. The restaurant offers a very good dinner, with lots of choice, breakfast also offers a wide variety of choice. The pool is lovely and it's nice to spend some time there in the summer.
Stayed 2 nights in Aug 2021

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, room comfort
All was good except that we had a leak from the air conditioner vents 3 out of 4 days we stayed there. So it was a bit of an inconvenience. Otherwise it’s a good hotel
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

ALAN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hidden gem
Little did I know this hotel was stuck near a village with a couple of restaurants near by. I should’ve checked as l’d have hired a car as the taxis were dear. If all you want is to relax by a pool & nothing else, this is for you. Hotel is nice & modern but the service for food poolside is slow. For us the view of Etna in the morning from our balcony was a bonus.
Nicely lit up
Open to the public
Great view
Stayed 8 nights in Aug 2020

6/10 Okay

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe better suited for business trips?
The hotel itself was clean, tidy, modern and, on the surface, has everything you need. However, the pool shuts at 5pm, something that we didn't see on any booking, and it is also open to the public. There is not really anything within walking distance, but we did find some nice places to eat within a 15 minute drive.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Dirty room, bad service, poor quality of food and breakfast. Only highlight was the bar with a great bartender. But that's where you need to spend some time to be able to not notice the filthy rooms.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very good hotel. Good location. Very clean.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The receptionist were particularly helpful and without them our stay would not have been so easy given the language difference. I would highly recommend this hotel.
Stayed 7 nights in Aug 2019

8/10 Good

VENNELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A bit out dated with the decor and the keys but was very well kept and comfortable. The indoor pools in the spa are awesome and the staff is very accommodating
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was perfect except the pool. it was small and full of people who are not stay at the hotel. we ordered 2 coctails which never received. the pool needs improvment
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Doug, Wasaga Beach, Ontario, Canada

Liked: Staff & service, property conditions & facilities, room comfort
NOTE: the indoor pool is owned by the spa and there is a charge of Euro10 per hour just to swim. At the end of the summer they close the outdoor pool. The staff are very attentive to their guests and want to do everything they can to ensure you have a good stay.
Stayed 5 nights in Oct 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The room was large and clean. The spa is excellent.
Stayed 1 night in Sep 2018

8/10 Good

Mirko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Nice hotel, great breakfast. Well placed for visiting Mount Etna and Taormina. Swim hats had to be worn in the pool but they sold them for one euro at the pool bar. Only downside was Luss being told not to jump into the pool. Lively trattorias in nearby Viagrande.
Stayed 4 nights in Aug 2018

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, very nice staff and facilities
Stayed 1 night in Jul 2018

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on mount Etna (easy reach of Catania and the vulcano). A mix of modern and classic look.
Stayed 1 night in Jul 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catina vaca
Everybody at this hotel went out of their way to insure a great stay. It was great
Stayed 2 nights in Jul 2018

8/10 Good

paul, alicante, spain

Liked: Cleanliness, staff & service, room comfort
Fair but showing wear and tear
Spacious and pleasant but the rooms were rather stuffy. Breakfast was nothing special. Indeed I have never seen such a waste of eggs and bacon which of been cooked in huge quantities and left without being warned to go cold , greasy , and revolting. Whilst this hotel is pleasant be aware that it is literally in the middle of nowhere and not convenient to get to main roads.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stay- comfortable suite
Stayed here for a work conference and booked the suite as it was one of the only rooms left. Nice, large and quiet double room with balcony across the length of it and lots of windows. Only complaint was the lack of views, which mostly looked out onto the parking lot courtyard and not Mt. Etna or the town.
Stayed 3 nights in Mar 2018

10/10 Excellent

Nancy, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Modern Hotel
We found this a great hotel- modern facilities, good parking. Nice jumping off point to explore Mt Etna. Outdoor swimming pool looked nice but of course was closed since it was November. Indoor swimming pool in hotel belongs to a club so one pays extra to use it and the attached facilities. There is a shopping center or mall near by with all sorts of stores and a laundry store that will do your laundry. We couldn't use it because we were leaving the next day early and that was too fast for them. Everyone at the hotel was very helpful. Would definitely stay again if in the area!
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel in the Catania/Taormina/Etna area.
Very nice hotel and the price was on point. They had nicer rooms than the one we were given though, which was one of the last remaining. The other rooms are even nicer. Staff was freindly. There is a certain attention to detail at this hotel. If you need to stay in the Catania area, this hotel will meet the needs of those discerning travels who also do not wish to overspend. One concern however is they would not allow us to leave the breakfast area with some food for our son who was not feeling well. Instead they charged a £6.00 delivery fee.
Stayed 1 night in Oct 2017

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Spa/Conference hotel
Hotel is modern and clean. Spa facilities will cost you extra. Outdoor pool used by local reisidents too so very busy and lots of children and families but you are usually able to get a lounger. Really nothing in the village so we ate in the hotel.
Stayed 3 nights in Jul 2017

8/10 Good

Elaine, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Positive: -Some staff was very nice Giuseppe really made the difference -The room was clean and new -The area is beautiful Negative -No wifi -they changed the system and did not work -Lots of parties in the property, music loud -Food is not great, there are some mosquitos
Stayed 2 nights in Jul 2017

8/10 Good

Jerry, Albany, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable accommodations
Room was clean with a balcony, adequate a/c, very soft sheets and comfy bed Electrical system was very odd; lights would go out after a bit for no apparent reason. Mini-bar/refrigerator was very low - on the floor; difficult to use.
Stayed 1 night in Jul 2017

8/10 Good

steve, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
Only stayed one night, the hotel is located away from the hustle and bustle of Catanina. The restaurant food for dinner was very nice. Hotel staff were more than happy to help or assist any enquiries we had even in English
Stayed 1 night in Jun 2017

4/10 Poor

Jessie, DE

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly Maintained.. go elsewhere
We arrived late, had booked a junior suite because we wasted a balcony. First room they have us had no balcony, second room had a balcony, was filthy to the point you could see black smudges on the walls and needed to be repaired (the air conditioning control fell off the wall). The third room had the desired balcony and was clean enough. Half the light fixtures didn't work and the AC seemed to just made noise and smell bad. The staff were polite and accommodating, even in the face of my dissatisfaction with the rooms. We truncated our stay from over a week to one night. Breakfast was plentiful wth limited options. Private parking in front of the hotel that was secured during the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel. would rate it a 3 star, rather than a 4 star. Found it odd that they do not have irons available nor do they have a 'house keeping' service that could iron for us on the weekend! We had to go to the local mall to get our suit and dress pressed for the wedding we were attending that evening! However, staff were helpful and accommodating.

6/10 Okay

Medblu, West Midlands

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Impressive hotel from the outside
I stayed at this hotel recently (April 2016) but was disappointed with the following: The room was large but very plain with no pictures to brighten it up and only two small drawers inside the wardrobe with insufficient hangers, hardly enough for two people sharing. It was extremely hot in the room as the sun was shining through the patio doors all morning and the air conditioning didn't work. The air con was sending out hot air instead of cool air and the hotel's response to this was that it was winter-time so no air conditioning! We had to sleep with the patio doors open at night due to the heat and suffered multiple insect bites as a result. The hotel bar It often took a while for bar staff to show up. However, when they did, they were very friendly and helpful. Overall, the waiting staff were very friendly and couldn't do enough for us but the management initially left much to be desired. The hotel is frequented mainly by businessmen so quite corporate.

8/10 Good

phil, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern hotel.
We received a free upgrade to a Junior Suite, with split levels where our two kids were able to sleep downstairs. Upstairs had another king size bed with separate air conditioning unit. The Junior Suite was very spacious with a small balcony. I believe even the normal rooms are quite big. Rooms had no kettle though to make your own tea and coffee. Breakfast is of good quality. You can request for a packed breakfast if you have to leave for excursions or trips before breakfast time at 7am. Hotel is located in a small village, nothing much to do. So, a car is highly recommended. Mount Etna is about 35 mins drive away- something definitely worth visiting to the top with cable car and 4X4 excursion.

10/10 Excellent

sebastian, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just beautiful.
Great pool and clean. With excellent service.

10/10 Excellent

Afshin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel
Nice modern hotel in a small town near Catania towards Etna.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not a family friendly hotel. Better for business. Rooms were still being cleaned and not ready for check in despite early evening hour.

8/10 Good

mitesh, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in catania
Hotel is situated near to mount Etna and hotel staff are very good and co-operative.

8/10 Good

Jeff, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't eat at the restaurant!
The restaurant buffet at night was horrible and way overpriced! 25 Euro for average food. Avoid at all costs! And the restaurant attendant was rude

10/10 Excellent

Ziv, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation
Got a very specious room for family of 5, which is more like a suite of 2 rooms. Breakfast was good, hotel looks good and new and well maintained. Outdoor pool area was also great for the kids. During our stay we visited Mount Etna (like 30 mins away), Taormina (40 mins away), Catania (25 mis away) and Siracusa (1 hour away). Nearby you can also find friendly restaurants. You would need a car to stay in this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in small village near Catania/Etna
Clean and modern hotel with free parking. Need a car.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
We spent 4 nights and overall the stay went as per planning and was excellent. We had hired a car so pretty much most of the sight seeing was only a hour's drive. Nice hotel with good facilities. Free wi-fi in the room and excellent spa facilities. Superior room was very spacious and most of the day we were out, so we were fine with the facilities in the room. Staff were excellent and they helped with questions on sight seeing and attractions. I would recommend this hotel but as I said hiring a car is best for this hotel ....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

CAS, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crisp, Retro yet Italian
we had been staying at a B&B on the east beach, which had no AC and was only just starting up, so we needed to make a change. the other communities did not offer anything we liked but our friends from Catania told us about this hotel. It's a business hotel with clean crisp rooms and the staff was very helpful. The 'buffet' salad, etc. in the restaurant was wonder. The only draw back was the breakfast room in the morning was so 'hot' and not a pleasant place to eat and drink coffee.

8/10 Good

Raul, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catania
Great hotel near Etna. We were surprised by the hotel facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for etna
Great location if your looking to explore etna. Rooms are huge

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stay for dinner, not for breakfast
hotel is very nice, but seems unfinished at times. Lights in the rooms are on sensors which seem over sensitive which woke us up both nights more than once. Lorna on reception was a pleasure and helped us immensely. Breakfast left a lot to be desired, no interaction from staff and poor range of options to eat.

6/10 Okay

Annie

Liked: Cleanliness
Disliked: Staff & service, room comfort
In a nice quaint village
The hotel did not have wi-fi available in the rooms, only in reception. There were no tea and coffee facilities. The pool was not available for my children as stated on the website. After a lengthy discussion with the management, the children were allowed to use the pool in the spa area for a charge of 13 euros each! On a positive note when my son wasv sick in his bed, the hotel staff were very helpful.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Ora Luxury is well situated away from the hussle of Catania, and at the same time close to everything else. the service is great and the hotel is beautiful.

10/10 Excellent

Robert, Bergen County NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home away from home
The only thing we would have liked to have had was a little higher level of air conditioning in our room. i think the capacity of the air conditioning unit was not strong enough for the big size of the room, but we were able to sleep comfortably during our stay. Overall, we were extremely happy with everything there. The front desk people all were very helpful.