New York Hotel Guide - Vietnam Veterans Plaza hotels in New York, United States of America.

"H"

"Staff was abundant friendly and knowledgeable. Hotel was extremely clean and everything in working order. Lots to do eat in the neighborhood and near subway lines. Would recommend."

"Our experience at this hotel was deeply disappointing and fell far below reasonable expectations of cleanliness and service. The room and linens were not properly maintained. The bedding was unclean, and the pillowcases had visible stains, which is entirely unacceptable. In addition, the bathroom facilities were not functional. Both the shower and the sink were clogged, preventing proper drainage. We made multiple requests for assistance, yet no one came to address the issue during our stay. This significantly disrupted our ability to prepare for departure, as we were forced to wait extended periods of time between showers for the water to drain. The handling of our checkout further compounded this experience. A staff member named Medina came to our door in an aggressive manner, banging loudly and accompanied by security, because we were fifteen minutes past checkout time. Her approach was unnecessarily confrontational and lacked the professionalism and courtesy expected in hospitality. This interaction was particularly disheartening and clearly reflects the standard that one would associate with AC Hotels. Overall, this experience was unacceptable. Due to the conditions of the room, the lack of timely support, and the unprofessional conduct we encountered, we would not consider returning."

"Small elevator "

"Very nice staff. Very clean. I left some things in the room and they had found and kept them for me until I was able to get them."

"My favorite hotel in the LES. The staff is amazing!! Looking forward to coming back real soon!"

"Food was ok , everything else was wonderful "

"Beautiful room with comfortable bed. Enjoyed the stay "

"Great location, all the staff was very laid back and kind. Clean rooms and fair price. They were understanding when we had to check out 30 min later. "