Florence Hotel Guide - Villa del Poggio Imperiale hotels in Florence, Italy.

"Very hard to find and poor customer service. Hotel name not displayed on building, only marked on glass door inside lobby entrance which isnt visible when walking past. Arrived when bar packed with people standing outside 5 deep blocking any sight of the already hard to find hotel entrance. Showed bouncer the hotel name on my phone asking if I was in right place and they said no. Went around in circles for 10 mins trying to find alternative entrance before going back to bar area then seeing the hotel name on the internal glass door. Bouncer had given me poor information delaying my check-in. Room decor was nice and bed v comfortable but 1 night other guests delayed me from going to sleep due to making lots of noise. Then their loud noise woke me up in middle of the night and went on some time. Tried to reach Reception by their Whatsapp, the Hotels.com app and main external Reception phone number. They didnt respond for half an hour - unacceptable when help needed overnight. Was awake for an hour overall in middle of night due to this noise, after already taking longer to fall asleep due to it. At checkout next morning I told Reception I would make a complaint. They apologised and said I had to submit complaint through Hotels.com. I did that and Hotels.com said I should contact hotel. When I said I already had, they contacted the hotel who refused to provide any compensation due to the disruption. V poor customer service. Avoid."

"I don’t often write reviews but this place was actually amazing. It looks unassuming on the outside - this is not a reflection of the inside!! Lovely helpful reception staff, brilliant quiet bedroom, comfy beds and fancy bathroom with lots of cool shampoos etc. free water, drinks and snacks and a brilliant breakfast included. Kids had a single bed each which was really important. 10/10. Didn’t use the spa areas so can’t comment on that. Definitely raising the standard of hotels!"

"Excellent location. Fantastic roof top terrace. Decent breakfast."

"Amazing place to stay in the city of Florence. Clean and comfortable room, pleasant and helpful staff. Great young and modern atmosphere in the hotel."

"Clean, renovated Quadruple room. There is noise at night from all the guest throughout the building, mostly students. Staff was very helpful, no fridge or microwave in the room."

"Fantastic staff. Perfect location. Loves the room"

"A lovely place to stay in the hills just outside Florence ( walking distance from Florence but free transport is available to the edge of the historic centre)"

"It’s an ok place to stay for a couple nights, but significantly worse in comparison to social hubs I stayed at in other locations."

"Beautiful condition of hotel. Breakfast was excellent. Location was cool but long walks into Florence center but okay to beat the congestion of the city center trade off. The area directly outside the hotel gate was very sketchy especially if you are traveling solo. Once in the very narrow entrance of the property, you feel safe. "