Search Villas in Villa Hermosa

"I am extremely disappointed with my experience at Bahia Principe La Romana. From the moment we arrived, the customer service was cold, unprofessional, and at times outright rude. The staff, especially some of the women working in guest-facing areas, acted as if helping guests was a burden instead of their job. Simple questions were met with attitude, poor communication, or complete indifference. This hotel has potential because the property itself is beautiful, but the service completely ruins the experience. As a paying guest, I expected basic courtesy, hospitality, and professionalism, yet throughout the stay I constantly felt uncomfortable and unwelcome. There was a clear lack of organization, lack of empathy, and poor handling of guest concerns. Instead of feeling relaxed on vacation, I spent most of the trip frustrated and disappointed. Sadly, this was one of the worst customer service experiences I’ve had at a resort. I would not return, and I would not recommend this hotel to anyone expecting quality service or respectful treatment."

"Great service. Food was good. One of the better beaches I’ve seen. The sand was well maintained - white sand - did not get hot any point. Highly recommend"

"We have stayed at other Secrets Resorts which we loved and expected the same experience. However, we were very disappointed with several things. The drinks at the pool were awful and the staff could have been more friendly. Even the inside bars and restaurants did not know how to make a simple cocktail. The entertainment could use improvement, we only noticed a couple of exercise classes in the pool and a couple of dance lessons during our 5 night stay. All of the activities, music by the pool, nightly shows, sports bar ect. is on the Dreams side of the resort. The food is mediocre at best. The resort is beautiful, very clean and well maintained. But overall, we were very disappointed. "

"Yes "

"No one on staff spoke English. The hotel is very dated and unkempt. There were several power outages in the 16 hours we were there."

"Buena ubicación y buena higiene"

"El hotel es muy bueno, muy familiar, la playa es excelente, el servicio del personal"

"Hotel is brand new. Clean. Nice rooms with decent amount of space. We had a room that faced the water. It was beautiful on the balcony. Infinity pool wasn't used by us but looked lovely. The biggest problem is that there is nothing nearby. You are basically at the mercy of the hotel unless you Uber somewhere. We arrived and needed to eat around 4:30pm (starving because the airport has no restaurants on the arrival side that we could find). The restaurant had a very small menu of snack bites. I got a chicken Caesar salad which was ok. Dinner wasn't being served until 6pm. We only stayed 1 night before a cruise and it is close to the cruise port so points for that. I would probably stay again but eat before you arrive."

"Exelente atencion! Edificio y limpieza impecables! La playa exelente. Volveria sin dudas."