Villeneuve Hotels

"Tout était parfait …un grand merci pour votre accueil "

"Room was spotlessly clean. Funny damp smell in hallway to rooms. Breakfast choices not good, which was surprising as the restaurant food was excellent."

"Noisy heater fan. Even with noise, it does not warm up room. Looks not working properly. My junior sweet room was too dark with a curtained window."

"Lovely staff, hotel, and city. Shame we were only staying one night, but we’ll definitely be back!"

" I’ll start with the room:  No cushions on the chairs outside. It was a lovely day, but there weren’t any comfortable chairs to sit on outside. No blankets or extra pillows. No floor lamps (I couldn’t see to read in the bedroom while sitting in the tiny chairs by the window). One piece of tissue left in the dispenser.  No washcloths. Hair conditioner in the shower but not the bathtub. No toiletries to speak of (just some unsanitary cotton pads and Q-tips in a jar) and a small bottle of lotion. A lid that we had to take off with our hands to dispose of trash in the bathroom.   A ridiculous and dysfunctional coffee and tea station. It looks like a shelf that slides out, but it is actually stationary. I tried to pull it out to make some tea and pulled the shelf off of its nails, and the whole thing came crashing down. Everything broke. Glass everywhere. The tea kettle is so big it won’t fit under the tap. We had to fill it from the bathtub and the cord was so short it didn’t reach the outlet until we moved the table closer to it. We ordered room service, and the food was really bad. Truly. There was no pepper sauce on my steak aux poivre, the fries were greasy and the shrimp entree was literally inedible. Breakfast seemed like we were eating leftovers from brunch the previous day. The food was not fresh and the waitress in your glorious dining room seemed more concerned with setting up empty tables than actually waiting on the few of us who were there. "

"The worst staff I ever encountered "

"Great. Upgraded my room. Loved it. "

"We had a wonderful stay here! The staff is so kind and accomodating."

"Amazing. So helpful when we arrived late. Dinner on the lawn was memorable. "