Viola Hotels

"My room card did not work, had to walk back to the front desk to have it re-keyed, no remote or microwave, towel had dirty splattered on it, i was moved to a new room and the hallway smelled of cigarette smoke and none of the vending machines worked"

"The place just seem very old and is in a need updated. they might want to hire more staff to keep the rooms clean and"

"Clean rooms, breakfast choices were good, staff was friendly and helpful. Only negative was I believe it was an air purifier in our room was pretty loud. But I would definitely stay at this hotel again."

"I'm not a picky person at all but this might actually be the worst hotel ive even stay at. Besides the sheets and towels nothing was clean. The bath tub looked like someone waa murdered in it. The double beds sat on queen or king frames. TV didnt work at all. Microwave worked but was disgusting and from the 90s. I had to actually clean things before using anything. If I didn't already prepay I would have payed more somewhere else."

"The front desk was very helpful especially Robert when we checked in and need 5 rooms on the same floor"

"l. box of tissues were on the higher shelf-covered in dust and had to pull about 6 out til i got one that looked normal-i.e. not wet then dry. 2. breakfast on weekend labeled, clean, organized. today, no eggs, no sausage, no labels, no lids for coffee since you don't have coffee in the room and i had to go downstairs for that first cup. 3. one bar of soap-one for washing hands in sink. luckily i had a bar of soap for use in the shower. 4. overall the bathroom not easy to put items on the sink, shelves-makeup bags, dob kits, etc. and when in shower and want to get out? the door with handle opens next to toilet-not much room. using your nails on the door to get the other side open to step out. 5. no alarm clock to see time during the night. yes, you had a microwave and we could set the time but not everyone has great vision, esp during the night. "

"The room smelled like cigarettes. Filled out a survey and complained to the front desk said it would be taken care of by cleaning crew and it still smelled the next day"

"No"

"Yes"