Ciudad Vieja Hotel Guide - Volcan de Agua hotels in Ciudad Vieja, Guatemala.

"Buena atención !!"

"Mi estancia en este hotel tuvo tanto cosas positivas como áreas a mejorar. Lo bueno: las habitaciones son amplias, las camas cómodas y la vista al volcán es espectacular. El espacio verde también es encantador. Sin embargo, hubo varios inconvenientes: el hotel no ofrece restaurante en ciertos horarios, y la comunicación del servicio falló: no me avisaron para el masaje ni me enviaron la bata prometida. Además, el área verde estaba abierta sin avisos claros, pero al día siguiente nos dijeron que no podíamos estar ahí. También, en el desayuno, aunque estaba incluido, nos cobraron un extra sin habérnoslo aclarado antes. El hotel tiene potencial, pero definitivamente necesitan mejorar la comunicación y la atención al detalle. ¡Ojalá ajusten esos puntos, porque el lugar tiene mucho potencial!"

"Had a big group of 8 and Needed a place to stay for the night while visiting Antigua, it was last minute. From the pics in Expedia it didn’t seem to be the best but it was the only place I could find to accommodate my group. Location was a bit far from Antigua downtown. Once we entered you can see a beautiful Hotel Architecture, Totally worth it. It was one clean room with a bunch of bed aligned, restroom had like 3 toilets 2 showers. It was awesome! Breakfast was decent price and delicious. Friendly staff. I would totally stay there again for a bit longer. The only thing maybe is that price was a bit higher compared to other locations that were sold out, still, a good option to stay."

"Excelente propiedad, con todas las comodidades. bonitas, vistas muy Seguro todo en muy buena ubicación tranquilo. Estoy encantado del lugar ubicado en un pueblito hermoso. Dónde puedes encontrar de todo y principalmente tranquilidad."

"There are some great aspects of this property. The primary bedroom bed was extremely comfortable, the home is beautifully designed, and the views of active volcanic eruptions from the bedroom were incredible.However, there were several significant issues:- Undisclosed cameras were installed in the pool/hot tub area and not mentioned anywhere in the listing or property materials, which raised privacy concerns.- We were also informed that someone would enter the backyard twice daily for pool maintenance. This level of access should be clearly disclosed prior to booking.- The listing advertises a “hot tub,” but it does not function as one. The host team confirmed it only reaches 38C during the day and 32C at night, and cannot maintain temperature when it cools down. It was not usable in the evenings.- The pool was cloudy and contained visible dirt upon arrival. It remained unusable for the first three days, was treated on day three, and only clear enough to use by day four of our seven-night stay.- There was also a safety issue with the hammock, where a deteriorated, non-weatherproof strap failed during normal use and caused a fall (very funny but hurt quite a bit)We completed the stay due to the difficulty of changing international travel plans, but these issues represent a meaningful gap between the listing and the actual experience. I strongly recommend that potential travelers verify these issues are resolved prior to booking. "

"very quiet, peaceful vacation home will definitely be coming back for another stay Antigua has turned into a very busy bustling tourist place and this lovely house on the outskirts provided a perfect getaway easy bus rides into the center of town great local restaurants. The pool and atmosphere is great and our host regularly checked in via WhatsApp and was not nearly invasive at all."

"Beautiful house, spacious with an awesome view!!!"

"Completely satisfied "