Walsall Hotel Guide - Hotels with Spa in Walsall, Birmingham

"All was ok until dinner ,,, it wasn’t stated about a Buffett when booked up and paid for . It was a 3 course meal !!! Still had to pay the sumplerment for a steak ! Staff was very friendly and tried to sort out this issue . "

"Lovey stay here - will definitely stay again."

"Lovely hotel and great room. Will definitely stay again! "

"We have visited this hotel many times before, and it has been amazing., unfortunately this time round was a different story. Communication was poor, we had booked a suite as a treat for Easter, part of this package was VIP parking, when we arrived the car park was closed, no email, no message on the Expedia chat with the hotel. We parked in the multi-story which was fine, the next day we were informed that the car park was now open, we moved the car only to be sent back by security who informed us the car park was not available, just kept getting sent back to the multi-story, the front desk had no idea. The room was fine, bit run down and shabby; robes in the room dirty with fake tan, although the espa products were a nice touch. Mini bar was another perk of the room, however we had to chase to get it replenished! Had dinner in the sky lounge, again dirty floors, a quick carpet sweeper would have fixed that but the staff were using a broom on the carpet which wasn’t doing anything. Main course arrived before the starter, but that got fixed eventually. We were overcharged on the bill and this needed correcting, it just felt that the staff did not communicate with each other! Casino bar used to be the place to go for a nice G&T however we were told, they don’t do that anymore and they don’t have a drinks menu? We left… The high line bar was a nice new edition, live music, good staff, although my wine was corked! Overall a poor experience!"

"Great location, 10 minutes to nec/train station/airport, friendly staff and to top it off a full health suite "

"Great"

"Room 1615: The carpet was heavily stained, particularly around the bathroom door. The refrigerator appeared unclean and poorly maintained, to the extent that we did not feel comfortable using it, even for complimentary items such as bottled water."

"Clean, easy check in and out. Great room service. Room was a bit out of the way and difficult to find at first as was accessed by separate elevator but staff was helpful. A bit odd that bathroom had no door. "

"Unnecessary and ineffective electronic check in systems near pointless, helpfully a member of staff appears like Mr Ben, so very helpful indeed, but why the nonsense in the first place? Ditto on exit, need a human to get the invoice. Noisy overnight, many emergency vehicle sirens at different points. Food ok but expensive £8.50 for a portion of onion rings. Room sparse but comfy, all round average"