Exterior
Check availability

Reviews of The Patten Arms Hotel

3 out of 5
The Patten Arms Hotel
Parker Street, Warrington, England

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 131 reviews" "
Rating 8 - Good. 60 out of 131 reviews" "
Rating 6 - Okay. 22 out of 131 reviews" "
Rating 4 - Poor. 15 out of 131 reviews" "
Rating 2 - Terrible. 10 out of 131 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Qiong, SOUTHAMPTON

Business traveller
Liked: Cleanliness, staff & service
Staffs are very friendly, very close to train station, easy walking around the town

6/10 Okay

ELIZABETH

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and comfortable. Decent location for my needs

8/10 Good

Jason

Business traveller
Liked: Staff & service, room comfort
Value for money.
Stayed here for one night, it was comfortable enough for the price. Breakfast was good and the staff were very helpful.
Stayed 1 night in Dec 2022

8/10 Good

William

Liked: Cleanliness, staff & service
Ok for rate paid.
Stayed 2 nights in Dec 2022

8/10 Good

Suzanne

Liked: Cleanliness, room comfort
Clean and comfortable for a short stay
The hotel is very dated and could do with a cosmetic refurbishment, but it was clean, comfortable, the free breakfast was well cooked and enjoyable, there was little noise disturbance despite our room overlooking the train station and the staff were very friendly, polite and helpful. If you are not fussy about decor, this is a good place for a one night stop off or for business stays. If the hotel wishes to be more desirable to people on holiday or tourists, it will definitely need modernisation of the decor and furnishings. Overall, however, we had a pleasant stay.
Stayed 1 night in Nov 2022

4/10 Poor

Neil

Stayed 1 night in Nov 2022

2/10 Terrible

Miriam

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience.
I don’t have problems staying g at simple hotels. I’ve stayed in several along my journey, specially as a backpacker, this hotel is not simple, it’s terrible! This old building needs urgent reinvention, the whole building smells terrible, room was extremely dirty and washroom smell mold. Breakfast was kind of disgusting: everything looks like it was still immerse in oil, and of course we had the bad smell. Location was good, close to the train station and easily access to the roads, but everything else was a nightmare. This was probably my worst stay ever.
Stayed 3 nights in Oct 2022

6/10 Okay

Jordon, London

Travelled with partner
Liked: Staff & service
The hotel was okay, spacious room and breakfast included. The location was fine and there was parking nearby too that was convenient. The room was a smoke-free but it didnt smell like it was. There was a particular odour of smoke in the room. The water pressure in the shower eas not great either The hotel is obviously on the older-side but not "old chic" more like "old and worn and in need of painting". Still it was convenient and reasonably priced and the staff were friendly.
Stayed 1 night in Oct 2022

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, room comfort
The only problem for me was there was no hot water for the shower and the floor boards were very squeak
Stayed 1 night in Oct 2022

8/10 Good

Tim

Travelled with group
Liked: Staff & service
Great location for Railway Station
Location was great for my purposes. Interior in need of a refresh, but offered everything you need for a nights stay. Breakfast was good.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

4/10 Poor

Peter

Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking
Very disappointing stay. Firstly hotel car park was full and only option was across a busy road at over £15 per 24 hours. Room was very poor was stains on carpet and even on one of the towels. Avocado coloured bathtub had water stains and fluff in there, floor looked like it hadn’t been refurbed in decades and shower attachment was a dribble and for warm water only the hit tap turned up all the way. At night, the floorboards were so creaky that anyone entering the hallway made my door and bed rattle and woke me up several times until 1am making me very tired in the morning. There was no air conditioning and the room was stuffy. The only part saving Grace was that the manager made a little effort at breakfast to be welcoming but still a lost cause. The coffee was weak and almost unpalatable. A horrible stay, one of the worst experiences I’ve had the displeasure of in recent years.
Stayed 2 nights in Sep 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a period hotel with creaky floor boards, beautiful old furniture and ornaments, Service is wonderful, staff lovely. Beds very comfy, lovely fluffy towels, great English breakfast. Big rooms. Very good if you like historical hotels like we do
Stayed 1 night in Sep 2022

4/10 Poor

andrew

Business traveller
Disliked: Staff & service
Strange place
Dry strange place, owner watching you eat breakfast and everything was to much trouble.
Stayed 2 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Postman Pat
Ok and suited purpose of my visit! staff friendly and very good breakfast
Stayed 1 night in Jul 2022

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Stu

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Patten Arms
No wi fi in room/corridors need hoovering. Very tired room. Awkward route March to room. Clean sheets. Nice helpful but overworked barman , Jez. Ok for a night stopover
Stayed 1 night in Jul 2022

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convient to Bank Quaystation
Stayed 2 nights in Jun 2022

10/10 Excellent

N

Stayed 1 night in Jun 2022

8/10 Good

Eric L

Liked: Staff & service, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Carl

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Terry

Business traveller
Liked: Cleanliness
Stayed 1 night in Apr 2022

2/10 Terrible

Jade

Stayed 1 night in Mar 2022

8/10 Good

anthony

Stayed 1 night in Feb 2022

6/10 Okay

Andrea

Basic
Well you get what you pay for and in this instance thankfully I used Tesco club card vouchers converted to hotels . Com Vouchers as I wouldn’t have paid to stay here. I read the reviews before booking and ended up booking due to it location and it said parking available. Parking is available but only for 6 cars so it’s first come etc. Had a informed and friendly welcome. Hotel it’s more than tired and the rooms very basic and even tho clean looked un clean due to the amount of work that’s needs doing. Bathroom was modern which was a surprise considering. Basic mattress and bedding. I wouldnt book again.
Stayed 1 night in Dec 2021

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Colin

Liked: Room comfort
Disliked: Property conditions & facilities
OK for a night
Ok place if you need a bed for the night near the train station. Pretty tired place and in need of an overhaul, this is reflected in the rates.
Stayed 1 night in Nov 2021

4/10 Poor

kenneth, lurgan

Liked: Cleanliness
Disliked: Amenities
Still the old creepy floors and paper thin walls but has had a lick of paint breakfast was a joke the milk was off and the fry was very dry sitting too long
Stayed 1 night in Nov 2021

10/10 Excellent

Sally-anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Comfortable Overnight Accommodation.
Slightly old-fashioned hotel, but clean and comfortable. Room was decent size, and bathroom had new sink and toilet installation. Bath was 80's style Avocado colour with decent shower over bath. Continental breakfast, included in price, was quite good and fresh. Hotel car-park is faiiirly small, about 6 - 8 vehicles only, and good be difficult to exit if full.
Stayed 1 night in Oct 2021

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Very handy for Bank Quay railway station.
Stayed 3 nights in Oct 2021

4/10 Poor

Grace

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very rundown, not a welcoming place. Smelt of stale cooking. Would not stay again
Stayed 1 night in Sep 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in cheshire pitten hotel Warrington
💯 brilliant best hotel in cheshire definitely recommend to everybody to go there and the best things is train to Warrington bank que Station and the hotel is straight in front of the station very friendly staff plus the bar opens at 5pm until 8pm brilliant comfortable beds lovely rooms i would definitely go there again and cheap
Stayed 3 nights in Sep 2021

4/10 Poor

Teresa

Travelled with partner
Disliked: Staff & service
The bar looked okay but otherwise what we saw of property looked a bit run down. Never got to see the rooms as they had not processed our booking so despite having notified them the day before of our late arrival-no rooms or parking was available.
Stayed 1 night in Sep 2021

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

peter mcphail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
We enjoyed our stay here,the hotel is a little tired but the owner was funny and helpful. Breakfast was ok not full English but ok.
Stayed 3 nights in Aug 2021
Response from Reception on 25 Aug 2021
Good afternoon, Thank you for your comments, we are glad you enjoyed your stay and hope they ladies enjoyed there time at Chester Zoo.

4/10 Poor

Colin

Stayed 1 night in Aug 2021

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel experience
Did not stay receptionist rude and unhelpful no car parking available
Stayed 1 night in Aug 2021
Response from Reception on 25 Aug 2021
Thank you for your comments. With regards to the parking if you check on the site which you booked it does state that parking is available BUT limited and there is a surcharge of £2.50. The person who was on reception when you arrived was actually the owner, and he did explain that the car park was full at the moment, but before he chance to say anything else your partner said he was not paying for parking, and subsequently your partner and yourself left.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This is a very old property and some of the furniture is very old. However, the bedding was clean and the bathroom was spotless so no complaints there. Staff i have come into contact with have been very friendly. There are signs everywhere saying no smoking but it still smells smoky to me.
Stayed 1 night in Jul 2021
Response from Reception on 25 Aug 2021
Thank you for your review on your stay at the hotel., we have taken on board you comments. We are glad your stay was enjoyable and would love for you to visit us again.

10/10 Excellent

mark, london

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked the friendly staff, the breakfast, the room, the location and the fish in the dining room.
Stayed 1 night in Mar 2020
Response from Lisa on 16 Mar 2020
Good morning, Thank you for your lovely comments, we are glad you enjoyed your stay with is and hope you will visit us again next time your in Warrington. Kindest regards,

4/10 Poor

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Brrrrrrrr!!
Day 1. Hot water in the bathroom taps but not in shower. Cold shower at 6am. Reported to manager. Day 2. Hot water in bathroom taps - still none in shower. Strip wash at the sink at 6am. Reported. Returned in afternoon. Still no hot shower. Staff very helpful. Changed room. Day 3. No hot shower and no hot water in taps. No shower or shave. Checked out a day early very frustrated/angry.
Stayed 4 nights in Mar 2020
Response from Hotel Management on 9 Mar 2020
Good morning Sir, When you first reported the that you had no hot water in the shower, as soon as the maintenance came into work he went straight up to your room to check the shower and there was hot water in the shower. The next day you came down and said that there was no hot water again, so when the maintenance came into work he went straight up to your room to check the shower and again there was hot water. When you returned to the hotel late that day, he went up with you to your room to show that the hot water was there, but we did offer you a different room, which you excepted. The hot water was checked in the this room before moving you into it and the water was hot in the both the shower and the sink. Sorry you where not fully satisfied with your stay, but we did as much as we could do with regards to checking your complaint and offering you an alternate room.

10/10 Excellent

mark, london.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i absolutely love this hotel and have stayed there four times in the past five months. first off, the owner / manager is so polite and professional. he is always welcoming and is there when i’ve checked in late at night, and he’s there in the morning helping with breakfast. he’s a good man. the rooms are always clean. spare pillows and blankets in the wardrobe. tea, coffee and biscuits in the room. wifi and full english breakfast included in the room price and the hotel is a 30 second walk from bank quay station and a five minute walk to the town centre. what else can i say ? i really rate this hotel.
Stayed 1 night in Feb 2020
Response from Hotel Management on 4 Mar 2020
Thank you for your review. We appreciate your comments and look forward to seeing you again soon. Kindest Regards

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
It’s has on site parking,short stroll into town. Room 6 in which I stayed had no water pressure to the shower very poor,
Stayed 1 night in Feb 2020
Response from Hotel Management on 9 Mar 2020
Good morning, Thank you for your comments, we will take these comments.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy but nice.
The hotel and staff were very nice and amiable. Breakfast was really nice with good service. The room was acceptable but other guests had no concern for other guests. I had to phone reception after midnight due to a person banging on doors and walls and refusing to keep quiet. At 6am other guests were either getting up to leave or go to work and had televisions on without acknowledging that other guests were still wanting to sleep. Upper floors had really noisy floorboards. But main complaint was the noise of other guests who showed no respect for guests.
Stayed 1 night in Feb 2020
Response from Hotel Management on 27 Feb 2020
Thank you for your comments. Sorry you stay was with us was not as peaceful as would have like. I hope this will not put you off, as we would love you see you again in the near future, if you are in the area. Kindest reards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Friendly reception.
Stayed 2 nights in Feb 2020
Response from Hotel Management on 27 Feb 2020
Thanks you for your comments. We are glad you enjoyed your stay. Kindest regards,

10/10 Excellent

Caia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management on 15 Dec 2019
Good afternoon Caia Thank you for your rating and look forward to seeing you again.

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Hotel Management on 15 Dec 2019
Good afternoon Patricia Thank you for your rating. We look forward to seeing you again in the very near future.