Waterloo Holidays

I was very disappointed with my stay. The hotel was dirty from the moment I arrived—the carpet at the entrance was filthy, which gave a terrible first impression. The overall appearance of the hotel was strange, and there was a strong moldy smell throughout the property. The bedroom looked nothing like the photos advertised online. It was misleading and did not meet my expectations at all. I would not recommend staying here based on my experience.

The location is top notch, and the guest check in are very kind , but there is little to no security, in the late night thre was no one when we came back, and you don't have to scan in the elevator so anyone could access it. We wanted to love the rooms, the design is very interesting, but everything is very worn, every wall has marks and floors with damage, the chair was dirty when we arrived (clearly a couple enjoyed that chair on their last visit) we let housekeeping know and she vacuumed the chair and left and all the white stains remained. Needless to say we segregated the chair from the room.yes breakfast was included, but it is stale bread and yogurt and a couple other items, good when your on the go but not the previously rate 4 star expectations.