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Reviews of Microtel by Wyndham Wellington

4 out of 5
Microtel by Wyndham Wellington
25 Vivian St, Wellington, Wellington

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 434 reviews" "
Rating 8 - Good. 164 out of 434 reviews" "
Rating 6 - Okay. 71 out of 434 reviews" "
Rating 4 - Poor. 32 out of 434 reviews" "
Rating 2 - Terrible. 10 out of 434 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, basic ammenities very good. Easy and quiet place to stay.
Stayed 1 night in May 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Thomson on 20 May 2024
Kia Ora Mike,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham

8/10 Good

Chelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks we really enjoyed our stay! Very affordable and very nice facilities. We will stay again!!
Stayed 2 nights in May 2024
Response from Thomson on 16 May 2024
Kia Ora Chelsey,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay, the bathroom was my absolute favourite though, highly recommend
Stayed 2 nights in May 2024
Response from Thomson on 13 May 2024
Kia Ora Tara,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham

10/10 Excellent

Esther

Stayed 1 night in May 2024

8/10 Good

Peter

It was fine for the one night we had to stay in Wlg.
Stayed 1 night in May 2024
Response from Thomson on 4 May 2024
Kia Ora Peter,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good just to stay overnight, not good room to hang out in
Stayed 1 night in Apr 2024
Response from Thomson on 26 Apr 2024
Kia Ora,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham

8/10 Good

Sharon, Wellingborough

Liked: Cleanliness
Room was ok, very small window. Very confusing on arrival: you enter from the street into a small lobby, with signs that tell you Reception is on LG, and a self-check in terminal but no instructions saying if everyone has to use it or if it is only for out of hours. Elevator only goes up. No stairs. How do you get to Lower Ground? I went back outside and pushed the call button for the manager twice but both times instead of getting a human, the door was just unlocked again. In desperation, I went into the bar that adjoins the small lobby and only then did I spot the small sign under their cash register that says ' Reception' (no reference to Microtel or Wyndham). So the woman standing there had been able to see me going in and out with my suitcase but hadn't called out or anything. Definitely needs a big sign telling you how to check in because street level is not LG.
Stayed 2 nights in Apr 2024
Response from Thomson on 26 Apr 2024
Kia Ora Sharon,Thank you for your feedback.We appologise for the inconvience caused to you at checkin. Unfortunately you selected the door button instead of call button which is located at the entrance door. The signs meant to say Level Ground, Level 1 and so on. The stairs can be accessed only after checkin due to security reasons. We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was terrible it was like sleeping on a rock.
Stayed 1 night in Apr 2024
Response from Thomson on 26 Apr 2024
Kia Ora Michael,Appologies that you did not like our bedding. We have received a lot of positive feedback at the same time from other customers. So we think it is more of an individual thing.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access on foot to the centre of Wellington. Clean room and efficient check-in process, but why the extra $200 deposit?
Stayed 3 nights in Apr 2024
Response from Thomson on 26 Apr 2024
Kia Ora Anna,Thank you for your feedback.We take a bond of 100 which gets released on the departure date.Kind regards,Microtel by Wyndham

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
No dining
Stayed 1 night in Apr 2024
Response from Thomson on 26 Apr 2024
Kia Ora Luke,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham

6/10 Okay

Abbey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had multiple rooms nearby that were very loud, i wondered if they live there. After 11pm, doors slamming, talking very loud in the corridors and knocking on each others doors then again before 6am. Not great.
Stayed 2 nights in Apr 2024
Response from Thomson on 19 Apr 2024
Kia Ora,Thank you for your feedback.Apologies for the inconvenience caused to you. We have a duty manager who lives on site to tackle at noise issues.We look forward to welcoming you in the near future.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to get to from airport
Stayed 1 night in Apr 2024
Response from Thomson on 5 Apr 2024
Kia Ora Megan,Thank you for your email.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Thomson on 1 Apr 2024
Kia Ora John,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

8/10 Good

martyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomson on 20 Mar 2024
Kia Ora Martyn,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Christina

Friendly staff, good location
Stayed 2 nights in Mar 2024
Response from Thomson on 20 Mar 2024
Kia Ora Christina,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

2/10 Terrible

jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like anything about the hotel room was cold and no heater and one chair for 2 people and room was needed a good dusting the second night there were no tea bags spoke to the manager on juty and he was not very helpful the cost for the Hotel was A jock. We have traveled around the world and it is worst hotel we have been in from Jean Blacklaw
Stayed 2 nights in Mar 2024
Response from Thomson on 12 Mar 2024
Kia Ora Jean,We are sorry that you had a bad experience at the hotel. Being part of the Wyndham green program we service rooms on the 3rd morning of your stay. During this period we always to help with extra amenities needed.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Shane

Stayed 1 night in Mar 2024
Response from Thomson on 12 Mar 2024
Kia Ora Shane,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

4/10 Poor

Janet

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Thomson on 7 Mar 2024
Kia Ora Janet,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Jasmine

Business traveller
Spacious and clean rooms. Very friendly staff
Stayed 4 nights in Feb 2024
Response from Thomson on 29 Feb 2024
Kia Ora Jasmine,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness
Walls very thing. Room had no window. Bathroom only had a glass sliding door with no fan. More suitable for a single person than a couple.
Stayed 1 night in Feb 2024
Response from Thomson on 29 Feb 2024
Kia Ora Tiffany,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Robin

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed, the room although clean and comfortable was internal in the building so no window. The bathroom is separate from the room by frosted glass only, so all aspects of use are visible to the occupants of the room. The breakfast was very poor, low quality food stuffs. The whole hotel is painted black inside giving a very dark outlook
Stayed 2 nights in Jan 2024
Response from Thomson on 27 Feb 2024
Kia Ora Robin,Thank you for taking the time to tell us about your experience at Microtel by Wyndham Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel by Wyndham Wellington, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for one night...
Stayed 1 night in Feb 2024
Response from Thomson on 25 Feb 2024
Kia Ora Suzanne,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Peter, skye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel appears to have been built out of a converted multi story car park. It's clean, very compact - no windows in the rooms but we knew that on booking. The car parking once again met low standards with very limited and overpriced customer gouging. Gets a 1 star on my Parking score. The soap dispenser fell off the wall when I went to use the shower. Otherwise This place was Ok it has a bar and small restaurant to purchase breakfast from.
Stayed 3 nights in Feb 2024
Response from Thomson on 25 Feb 2024
Kia Ora Peter,Thank you for your feedback.The carpark pricing is designed considering the nearby options and the number of spaces on site.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Feb 2024
Response from Thomson on 19 Feb 2024
Kia Ora Janet,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Hannah

Liked: Staff & service, property conditions & facilities
The lady in reception the night of my arrival coped with my meltdown in Chch airport and made my late arrival seamless!! She was so professional and calm. Clean comfortable room
Stayed 2 nights in Feb 2024
Response from Thomson on 19 Feb 2024
Kia Ora Hannah,Thank you for taking the time to tell us about your experience at Microtel by Wyndham Wellington. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel by Wyndham Wellington, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Kind regards,Microtel by Wyndham Wellington

4/10 Poor

Verified traveller

Disliked: Room comfort
So noisy
At first glance it seemed fine, though the bathroom sliding door showed the prints of every single finger that had ever touched it. My room door stuck so I had to double check to make sure it was truly closed and locked. The light on the bathroom mirror and the tv glowed so strongly that the room was never dark enough at night to sleep. Not that sleep could be had with how noisy the room was - not a single decibel of traffic noise was blocked. And every time the neighbouring room closed their door, the entire wall with the headboard of my bed shook. Plus, I could hear every flush and water running in their shower.
Stayed 2 nights in Feb 2024
Response from Thomson on 19 Feb 2024
Kia Ora,Thank you for taking the time to tell us about your experience at Microtel by Wyndham Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel by Wyndham Wellington, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying.
Stayed 3 nights in Feb 2024
Response from Thomson on 13 Feb 2024
Kia Ora Peter,Thank you for your feedback.We are glad that you enjoy staying with us.We look forward to welcoming you again soon.Kind regards,Microtel by Wyndham, Wellington

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this hotel it's worth the price, very close to restaurants, bars and attractions in general. I had an issue with my room and they immediately changed it, which was amazing customer service, the manager and the girls from reception are amazing. I would stay again here definitely!
Stayed 4 nights in Feb 2024
Response from Thomson on 13 Feb 2024
Kia Ora Karen,Thank you for your feedback.We look forward to welcoming you in the near future.Kind regards,Microtel by Wyndham, Wellington

8/10 Good

Chikako, Queenstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Thomson on 18 Feb 2024
Kia Ora Chikako,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Jon

Liked: Cleanliness, amenities, property conditions & facilities
Very tidy rooms
Stayed 4 nights in Feb 2024
Response from Thomson on 13 Feb 2024
Kia Ora Jon,Thank you for your feedback.We look forward to welcoming you again in the near future.Thank you.Kind regards,Microtel Wellington

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite place to stay with added bonus of lock up garage for your vehicle
Stayed 1 night in Feb 2024
Response from Thomson on 12 Feb 2024
Kia Ora,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay there was amazing. The staff I encountered was helpful and always had a smle. It really was a home away from home.
Response from Thomson on 12 Feb 2024
Kia Ora Lynn,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Robin, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and shower very good. The room only had a small window that was curtained and not reachable to open the curtains. So no way to get natural light. Average accomodation nothing stellar but nothing awful either
Stayed 1 night in Feb 2024
Response from Thomson on 6 Feb 2024
Kia Ora Robin,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

STEVE

Stayed 1 night in Feb 2024
Response from Thomson on 6 Feb 2024
Kia Ora Steve,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Michelle

Business traveller
Room was very tidy but no window and was disappointed with no Parking and a little scary walking thriftiness road to room.
Stayed 1 night in Jan 2024
Response from Thomson on 5 Feb 2024
Kia Ora Michelle,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Matthew Gregory

It was clean and comfortable. Soundproofing wasn’t particularly good however.
Stayed 4 nights in Jan 2024
Response from Thomson on 5 Feb 2024
Kia Ora Matthew,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Roberta

Liked: Cleanliness, staff & service
You needed your key card to enter the front door, so arrival was odd. Drop off was also weird until you got your assigned parking spot. Rooms did not have TV, you had to stream from your device and apps did not work internationally.
Stayed 1 night in Jan 2024
Response from Thomson on 5 Feb 2024
Kia Ora Roberta,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculately clean and great sized room.
Very clean and tidy room. Good size and great rooms. Nice comfy bed and good location.
Stayed 2 nights in Jan 2024
Response from Thomson on 5 Feb 2024
Kia Ora Jasmine,Thank you for your feedback.We look forward to welcoming you again.Thank you.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Kimberlee, Bainbridge Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and hotel were nice but a long way from the nicer part of town. It was fine for 1 night but we had to drive to dinner.
Stayed 1 night in Jan 2024
Response from Thomson on 1 Feb 2024
Kia Ora Kimberlee,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Vishal

Stayed 1 night in Jan 2024
Response from Thomson on 20 Mar 2024
Kia Ora Vishal,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

6/10 Okay

Warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer swelter
Room 105 a/c cooling did not work, so my room was overly warm at night preventing good sleep. Most rooms do not have windows, if they do then it is a small skylight.
Stayed 2 nights in Jan 2024
Response from Thomson on 29 Jan 2024
Kia Ora Warwick,Thank you for taking the time to tell us about your experience at Microtel by Wyndham Wellington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel by Wyndham Wellington, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Kind regards,Microtel Wellington

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At certain times free street parking eg weekends on other side of road from hotel
Stayed 2 nights in Jan 2024
Response from Thomson on 23 Jan 2024
Kia Ora Kathryn,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check-in with friendly staff. Internal rooms can be quite warm & not the easiest to cool even with the air conditioner.
Response from Thomson on 23 Jan 2024
Kia Ora Jeremy,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Warrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was excellent, but... Top floor room and was stifling hot, would have been a much better arrival if the hotel had turned on the Aircon prior to arriving
Stayed 1 night in Jan 2024
Response from Thomson on 23 Jan 2024
Kia Ora Warrick,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham Wellington

2/10 Terrible

Sabrina

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Thomson on 16 Jan 2024
Kia Ora,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thomson on 15 Jan 2024
Kia Ora Craig,Thank you for your feedback.We look forward to welcoming you again in the near future.Thank you.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up needing to stay another night and the staff were very helpful. The room was great and we had a great stay. Thanks
Stayed 1 night in Jan 2024
Response from Thomson on 9 Jan 2024
Kia Ora Don,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

4/10 Poor

Bryan Lee, Tokoroa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Visiting this hotel, the look is very industrial , we had 2 rooms cause the first room the AC was not functional at all, it was at least 26C in the room but closer to 30C while the second room after complaining to the front desk , they put us in a room were the ventilation was somewhat functional but it did not cool down the room , they only cooled down the room to maybe 23C , also the bed is very high , my wife who is 160cm had a lot of difficulty to get into bed. Also, they took a 100$ deposit but it wasn’t stated anywhere that they took that and it takes a very long time to get it back, and the parking is very difficult to park in it , very narrow and not easily to move in and out of it , I would not recommend this hotel
Stayed 2 nights in Jan 2024
Response from Thomson on 9 Jan 2024
Kia Ora Bryan,Thank you for your feedback.Unfortunately the Aircon were out of order on the day for a while due to unexpected technical fault. Appologies for the inconvience caused to you. The 100 bond is a standard fee we take for all check-ins. This information might have been overlooked while making the reservation.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Thomson on 9 Jan 2024
Kia Ora Fred,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham Wellington