West Chester Holidays

Lobby was nice, breakfast was hectic and could have been laid out better but staff keep food area clean and supplied. Room was dated and was made to try and look somewhat modern. Close to Kings Island.

The ONLY thing going for this hotel is the history. Since Hilton now owns the property, they need to pump $$$$ into it and renovate. We were on 20th floor and had to call maintenance because of no hot water. He said we need to let it run for about 20 minutes while continually flushing the toilet because the water has to travel all the way to the 31st floor and then down again. We set our room thermostat on 67 and the room never got below 76. Once you get out of the lobby area, the whole hotel smells like your grandma‘s basement- damp and moldy. Carpets are old and stained. Mattresses and pillows , worn and lumpy. Basically every area is in need of repair and update. Great staff but the hotel has declined dramatically.

Very disappointing experience. When I arrived, the staff seemed confused and had difficulty communicating with each other about my reservation. Already paid in advance did not issue refund either, Even though I had a confirmed reservation, they did not honor it or provide a reasonable solution. I was left without a room and had to find and pay for another hotel somewhere else. The entire situation was stressful, inconvenient, and handled very poorly. I would not recommend staying here unless their reservation process and staff communication improve.

Very close to Kings Island, which was a plus for us. We would stay hear again. The staff was not overly friendly, but it wasnt a terrible experience either. Our room was very clean and spacious and accomodating for what we were needing. Overall a good stay.