West End Holidays

Beautiful old property but faded grandeur meant it needs a bit of TLC. Our room and bathroom including sheets and towels were very clean but the carpet was stained the radiator was caked in debris and the cupboard needed a clean. The bathroom looked recently updated and was nice. Amazing views from the rear of the hotel. Good parking and convenient for Bradford on Avon and a short journey to Longlete.

The staff were lovely. The room had some issues. The lighting was poor especially the communal corridor. Couldnt see to insert the door key. No facial tissues. The dressing table was unstable and wobbled. Breakfast was excellent, dinner not so. My main portion was paltry. A discount of £2.40 was offered as compensation, not enough. There was a horrid smell of old refuse and greasy food in the communal corridors. The views and location were exceptional. The staff were helpful and lovely. Not the best value unfortunately.

Very quite and good for bus and train station near be if neede

We had a wonderful stay here with our son, both sets of grandparents, and our dog, and it was perfect for everyone. From the moment we arrived, the first impression was fantastic. The spa was lovely and a great place to relax, and the food was brilliant throughout our stay. Breakfast was delicious, although it did take a little while to arrive. The hotel is very family-friendly, with a lovely kids’ room and outdoor space that our little one really enjoyed. It’s also amazing for dogs, which made travelling with our pet so easy and enjoyable. We stayed in the 4-bedroom Grand Cottage, which was fantastic. Having private parking and easy access to all the facilities made everything very convenient. The staff were incredibly friendly and very accommodating, which made the whole experience even better. Overall, we had a fantastic stay and would highly recommend it.

Very good breakfast with friendly staff.