West Haven Holidays

Nice place. Rooms are large, and there is ample space in the common areas. Breakfast was simple but sufficient. My room had a small balcony.

Nice old school ski hotel nice bar with a hot tub so drinking and soaking was in order!

I’m genuinely at a loss as to how this place has such high reviews. I would not stay here again or recommend it. I’ll give it two positives: it was clean (pretty much the only reason I gave it any stars) and it was cheap (reflective of the quality). There are two properties, the Castle and the Pointe. I stayed at the Pointe, which is perhaps an entirely different experience. The room was essentially a rebranded 1992 Holiday Inn, complete with a strong smell of stale cigarettes and mildew. By far, the biggest issue for me was the air conditioning. It was August, the room was stifling, and the AC barely blew warm air. A technician reset the condenser, which temporarily fixed it, but I later learned this is an ongoing issue. Around 1 a.m., I woke up sweating. The overnight employee reset it again and brought me a fan upon request. By 4 a.m., I was sweating again and the thermostat showed the room was 12 degrees warmer than the temp it was set at. Other issues included: broken handicap door access, broken ice machine, broken refrigerator that spoiled my coffee creamer, a questionable toilet, a horribly sunken mattress, and no microwave. You have to give your food to them to take in the back, which is so unsanitary. I also found most staff rude, and I witnessed other guests commenting on this as well. Some advice, perhaps don't speak negatively about guests within earshot... I have much more detail but limited characters. Suffice it to say though, I would not stay here again.

Room alittle dates. Some updating should be done throughout. But all around nice place.