West Henrietta Hotel Guide - Hotels with Pool in West Henrietta, Rochester

"It was a ok stay. They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs. It was ok, but stayed at better Best Westerns in the surrounding area."

"We'd stayed at this hotel last year and while it was cleaner this time around, the breakfast was not nearly as good. We had a good stay and would return again if we are in the area."

"One of the elevators was out of order and we didn't have comforters on our beds and were told they didn't have any available because a laundry accident had stained comforters. We eventually got one comforter from the front desk."

"Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester."

"An excellent stay and a very good value"

"DON'T EVEN THINK ABOUT IT! When you walk in, there is no reservation desk. The receptionist is sitting at a table which was very disheveled. The furniture in the "lobby" was shabby and dirty. While we stood at the desk, a sign on the wall informed me that the hotel is owned by an independent operator, not affiliated with Holiday Inn (I don't understand how they are able to use the brand name, which is deceiving). Anyway, after a brusk exchange with the receptionist, we rode the filthy elevator to our room. Upon entry we immediately noticed fingernail clippings, half chewed candies and dirt on the carpet and the beds appeared hastily made. I tried to call the desk, but the phone was out of order, so I went back down and described the situation to the receptionist who moved us to another room. Again the beds looked hastily made and this time there were dirty finger smears on the folded over part of the bed sheet, Again the floor was not vacuumed AND the inside of the door and part of the door knob were smattered with what looked like bbq sauce! Again the phone didn't work so I went back to the desk. This time the receptionist came up to the room, took pictures, and called the owner. We demanded a refund, At first she said she wasn't able to refund since I had booked w/Hotels.com. When I reminded her that she had JUST charged my credit card $499 for 3 nights + a $100 refundable "courtesy" fee, she reversed herself. By now it was 11:00 pm & we left and booked another hotel."

"Nice facelift for the building. Very clean and fresh looking. Staff seemed friendly. Breakfast selections were good for "Cold Continental". Overall, a good value stay."

"I arrived at 430 to be told my room wasn’t ready. I had to wait an hour for my room. I have an 11 month old baby and if my family wasn’t there I would’ve been left to wait in the lobby. When asked how they could compensate I was told there was nothing they could do for me. My room was 2.5 hours late. They didn’t even apologize."

"Very convenient location "