West Hill Holidays

Phoned them on the Friday before we arrived asking if we needed to book a table for dinner for the night we were staying and was advised no we could just book when we checked in. Checked in on the Sunday and asked about dinner only to be told the restaurant was fully booked but they have a bar which accepts walk ins - not ideal when we had our 2 and 5 year old with us we needed to be able to guarantee we could feed! When I booked the site said ‘great for families’ - there is nothing for children to do and our ‘family room’ was clearly actually not actually intended for families as there was not even a bath! And what would have been a lovely feature of a balcony except our view was of two skips! Meal at the bar - ordered the children first so they could eat while we had a drink. Told 20-30 mins wait, more like 30-40. Ordered our food at 5.15 (about 15 mins after the children), told 30-40 mins, waited an hour and still no food for us. My husband enquired at the bar and turns out the kitchen didn’t even have our order! Then turns out there was no halloumi as ordered for the warm pasta salad. Another 25-30 mins and our food finally appeared, with an offer of a free round of drinks but by then with young kids in tow we needed to eat and run to get them to bed. As we left just before 7pm the restaurant was still largely empty, fully booked or just not for families? Overall a disappointing experience.

Incredible 18th Manor with vineyard and park. A wonderful surprise

Excellent location. Room had everything needed. Would stay again.

As described, can’t complain.

Wished they had a family room or at least put our two rooms together with an inside door.