West Monroe Hotels

"Room was clean and comfortable staff was friendly breakfast and patking was great"

"Very clean, happy & nice staff"

"Horrible11th birthday party for my daughter. Pool, rooms, resort, and water park dirty. We had to ask for washcloths and towels which none were avaliable in the room opon arrival. No restaurants or snack bars were open at the water park which made it so where we had no access to food or drink while there unless we left the waterpark. Way understaffed. We booked not knowing expedia does not offer water park passes with the rooms until we got there so we had to pay a extra 70 per person for water passes. 70 x 6=420 is alot so we paid almost twice as much from not booking straight with the resort. The only good this was the staff of 2 at the waterpark. We will not be using expedia any time in the future. I feel some type of refund is necessary. "

"You have to pay for breakfast"

"The breakfast staff was rude n I booked for two queen beds the beds looked like full size beds "

"Front desk is slow not very profession compared to most marriotts . Check in was slow, same at Starbucks. After check out I also had to contact front desk about I left in room. When calling I was hung up on then the person was supposed to check with housekeeping and return my call. The didn’t, when I called back housekeeping was gone for the day so asked for me to call back in the morning. None of this is what I call customer service. "

"Outdated. The room was clean. Overall, the hotel was dirty, nothing was swept, and there was lose garbage on the floor. Fishing tournament in town with fish being gutted in the parking lot right outside our window, which made the hotel smell of fish. Security door propped open with rocks and bricks lowering overall security of the hotel. No elevator."

"The bed was comfy, warm pool and hot tub. Some of breakfast good and quiet rooms"

"Breakfast menu was standard continental fare. Room was clean but dated- carpeting is worn. Bedding was very light and wrinkled- wondered if it in fact had been cleaned from prior stay. No extra blankets in room. Basic amenities with no frills. "