Exterior

Reviews of La Quinta Inn & Suites by Wyndham West Palm Beach Airport

2.5 out of 5
La Quinta Inn & Suites by Wyndham West Palm Beach Airport
1910 Palm Beach Lakes Blvd, West Palm Beach, FL

Reviews

6.6
Rating 10 - Excellent. 315 out of 1136 reviews" "
Rating 8 - Good. 256 out of 1136 reviews" "
Rating 6 - Okay. 195 out of 1136 reviews" "
Rating 4 - Poor. 185 out of 1136 reviews" "
Rating 2 - Terrible. 185 out of 1136 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

AILENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were understanding during my check out. Love it there, I will stay again
Stayed 3 nights in Apr 2024
Response from Darlene A. on 8 May 2024
Thank you for taking the online review. We look forward to seeing you again.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good just the king mattress was very old everything else perfect
Stayed 2 nights in May 2024
Response from Darlene A. on 8 May 2024
Thank you for taking the online review. We look forward to seeing you again.

6/10 Okay

Mackenzie

Travelled with partner
Liked: Staff & service, property conditions & facilities
The elevator was surprisingly dirty. It looked like it had not been swept in a week or 2. Both elevator cars. I did not like how the room was designed. In particular, the sink was separate from the bathroom. So after using the bathroom, I had to come out and wash my hands. First hotel I've seen that design. Me and my lady did not like that. Also, we wish we had a king-size bed.
Stayed 1 night in May 2024
Response from Darlene A. on 7 May 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Darlene A. on 7 May 2024
Thank you for taking the online review. We look forward to seeing you again.

4/10 Poor

Miguel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I picked La Quinta Inn because my flight arrived at PBI at 11:15 pm, which was too late to pick up a rental car, so I took an Uber to the hotel. On its website, one of the amenities listed is "Free Airport Shuttle" which is what I wanted so I could return to the airport the following morning to pick up my rental car. Imagine my surprise when I went to the front desk the next morning to schedule a shuttle and was told that the shuttle doesn't operate on weekends (see photo). So I ended up having to pay for an Uber to take me back to the airport. Not a great way to start my day. Besides the missing shuttle, the room was clean but it was worn out. In the entryway, the wood floor was extra scratched and looks like it hadn't been refinished since when Clinton was president. The same with the bathroom door which was missing varnish in quite a few places. The staff at the front desk and in the breakfast room were outstanding and provided a very high level of customer service
Response from ERIN on 5 May 2024
At La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham, we strive to provide excellent service to all our guests, and we understand that reliable transportation is an important aspect of your stay. We apologize for any inconvenience caused by our shuttle hours not meeting your expectations. Your feedback is valuable to us, and we will use it to improve our services moving forward.Thank you for choosing at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport as your preferred accommodation, and we sincerely apologize for any inconvenience you experienced.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is dirty and smells of cigarettes I wouldn’t recommend anyone stay there
Stayed 1 night in Apr 2024
Response from ERIN on 5 May 2024
Thank you for taking the time to leave us a review. We sincerely apologize that we fell short of meeting your expectations during your recent stay. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations. We understand that your experience may have been frustrating, and we hope that you will give us the opportunity to prove to you that we can provide a better experience in the future. We are committed to delivering exceptional service to all our guests and we will work hard to ensure that we meet your expectations during your next visit.

4/10 Poor

Otis, Abaco

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 303 door was chipped and in need of urgent repair. Met a broken toilet seat, telephoned the front desk twice but no maintenance was done. The microwave break down, after 2 days no one came to check it out. It appears that the staff there just didn’t care.
Stayed 3 nights in Apr 2024
Response from Erin on 3 May 2024
Thank you for bringing these issues to our attention. We are deeply sorry for the inconveniences you experienced during your stay in Room 303. Our maintenance team has been alerted to the door, toilet seat, and microwave concerns, and we will ensure that these issues are addressed promptly. We apologize for the lack of response from our staff and will be conducting further training to ensure this does not happen again in the future. We strive to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Thank you for your feedback.

2/10 Terrible

Martin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet is dirty, room smell dirty and elevator smell drugs
Stayed 5 nights in Apr 2024
Response from Erin on 3 May 2024
Thank you for bringing this to our attention. We apologize for the cleanliness and odor issues you experienced during your stay. Our housekeeping and maintenance teams will be notified immediately to address these issues and ensure they are rectified. We strive to provide a clean and comfortable environment for all of our guests and will take the necessary steps to ensure this is achieved. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to check in an hour early,but was told would cost us $20.00 more!So we came back an hour later & now had to wait almost 35 minutes because of computer glitch-
Stayed 2 nights in Apr 2024
Response from Darlene A. on 29 Apr 2024
We apologize for the inconvenience you experienced during your check-in process. We understand that waiting longer than expected due to a computer glitch can be frustrating, especially after adjusting your arrival time.Regarding the early check-in fee, we apologize for any miscommunication or inconvenience caused. Our policies regarding early check-ins are in place to ensure that we can provide a smooth and efficient experience for all our guests. However, we regret if this was not clearly communicated to you or if it caused any dissatisfaction.Please know that your feedback is valuable to us, and we will use it to improve our processes and communication with guests in the future. We strive to provide excellent service from the moment our guests arrive, and we regret that we did not meet this standard during your visit.

6/10 Okay

Akbar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is ok hotel their is no hot water for showers bathrooms are not nice and in 2 bed room beds are small
Stayed 1 night in Apr 2024
Response from Darlene A. on 29 Apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

8/10 Good

Ixion, Haines City

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Darlene A. on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Thenisha, West Palm Beach

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family went to the hotel the room was dirty, the bed was broken. I will never book on this hotel again.
Stayed 2 nights in Apr 2024
Response from Darlene A. on 29 Apr 2024
We are truly sorry to hear about the disappointing experience you and your family had during your recent stay with us. It is unacceptable that your room was not up to standard and that you encountered issues such as cleanliness and a broken bed.Please accept our sincerest apologies for failing to provide you with the comfortable and pleasant stay you deserve. We understand the importance of maintaining clean and well-maintained accommodations for our guests, and we regret that we fell short of meeting this expectation during your visit.Rest assured, we take your feedback seriously, and immediate actions are being taken to address the cleanliness issues and to rectify any maintenance concerns with our beds. We are committed to ensuring that all our guests have a positive experience, and we deeply regret that we did not meet this standard during your stay.We understand if you are hesitant to book with us again after this experience, but we sincerely hope that you will reconsider. Given the opportunity, we would like to make things right and provide you with the exceptional service and accommodations that you should expect from our hotel.

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds!! Clean room
Stayed 1 night in Apr 2024
Response from Darlene A. on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Darlene A. on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Akbar

Stayed 1 night in Apr 2024
Response from Darlene A. on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Heather

Travelled with group
Disliked: Amenities
Mold in walls building - No hot water when it was time to shower front desk said let the water run for about 30 min,, hmm who waits for water to get hot for 30 min - especially when u have appointments and things to do
Stayed 1 night in Apr 2024
Response from Darlene A. on 25 Apr 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay.We are deeply concerned to hear about the issues you faced with mold in the walls and the lack of hot water. Please know that this falls well below our standards of cleanliness and comfort, and we are taking immediate steps to address these issues with our maintenance team to ensure they are resolved promptly.Regarding the hot water situation, we understand the frustration of having to wait for an extended period, especially when you have appointments and commitments. Rest assured, we are investigating the matter with our facilities team to determine the root cause and implement necessary improvements to prevent such occurrences in the future.Your feedback is incredibly important to us, as it helps us identify areas where we need to improve to better serve our guests. We sincerely apologize for falling short of your expectations and hope that you will give us another opportunity to provide you with the exceptional experience you deserve.

2/10 Terrible

Dominique, West Palm Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the one on palm beach lakes. I recorded a video of a roach crawling on the bed. We ended up checking out early be of this. Made every uncomfortable and creeped out. I was so disgusted. The place also had a weird smell like bad plumbing in the building. I would never stay here again. 254
Stayed 4 nights in Apr 2024
Response from Darlene A. on 23 Apr 2024
We're deeply sorry to hear about your disappointing experience at our Palm Beach Lakes location. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations during your stay. We take issues regarding cleanliness and maintenance very seriously, and we're investigating the matter further to address the concerns you've raised, including the presence of pests and any unpleasant odors. Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We understand your decision to check out early, and we truly regret that your experience did not meet our usual standards. We're committed to making the necessary improvements to ensure that future guests have a more pleasant and enjoyable stay. Thank you for bringing these issues to our attention.

2/10 Terrible

Dominique, West Palm Beach

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I recorded a video of a roach crawling on the bed. We ended up checking out early bc of this. Made every uncomfortable and creeped out. I was so disgusted. The place also had a weird smell like bad plumbing in the building. I would never stay here again.
Stayed 2 nights in Apr 2024
Response from Darlene A. on 23 Apr 2024
We're deeply sorry to hear about your disappointing experience at our Palm Beach Lakes location. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations during your stay. We take issues regarding cleanliness and maintenance very seriously, and we're investigating the matter further to address the concerns you've raised, including the presence of pests and any unpleasant odors. Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We understand your decision to check out early, and we truly regret that your experience did not meet our usual standards. We're committed to making the necessary improvements to ensure that future guests have a more pleasant and enjoyable stay. Thank you for bringing these issues to our attention.

8/10 Good

Edelmira

Travelled with family and small children
Disliked: Property conditions & facilities
There was a lot of noise from outside vehicles driving by. The room was clean, but it could use an update. The free breakfast was not to my liking. I was hoping for something hot, but only bagels, bread and cold eggs were available.
Stayed 1 night in Apr 2024
Response from Darlene A. on 22 Apr 2024
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how important a peaceful environment is for our guests, and we apologize for any disruption caused by outside noise.Regarding the room condition, we value your input and are continuously working to improve our accommodations. Your comments will certainly be taken into consideration as we plan for updates and renovations.As for breakfast, we apologize that it didn't meet your expectations. We strive to provide a variety of options to cater to different tastes, and we regret if our offerings fell short during your stay. We'll review our breakfast selection to see how we can enhance it for future guests.We hope that despite these issues, you were able to enjoy other aspects of your stay. Your satisfaction is important to us, and we'd love the opportunity to make it up to you in the future. Please don't hesitate to reach out if there's anything we can do to improve your experience.

10/10 Excellent

ADRIELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members where welcoming and provided a pleasant atmophere; any request was promptly addressed. I would stay in the future.
Stayed 6 nights in Apr 2024
Response from Darlene A. on 22 Apr 2024
Thank you so much for your wonderful review! Our staff works hard to make sure you have a great experience and we're so happy to hear that you enjoyed your stay. Thank you for being our guest and we look forward to seeing you again.

8/10 Good

ramiro

Liked: Cleanliness, property conditions & facilities
Fair
Stayed 1 night in Apr 2024
Response from Darlene A. on 18 Apr 2024
Thank you for taking our online review and thank you for choosing La Quinta Inn & Suites West Palm Beach - Airport

6/10 Okay

Tori

Travelled with family
Disliked: Amenities, property conditions & facilities
This isn't the best option. There were no close charging outlets and the rooms were just ok.
Stayed 2 nights in Apr 2024
Response from Darlene A. on 23 Apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

8/10 Good

Amy

Liked: Cleanliness, staff & service
Hotel was very nice. Very reasonable and very convenient to the interstate. Would stay there again
Stayed 3 nights in Apr 2024
Response from Darlene A. on 18 Apr 2024
Thank you so much for your wonderful review! Our staff works hard to make sure you have a great experience and we're so happy to hear that you enjoyed your stay. Thank you for being our guest and we look forward to seeing you again.

2/10 Terrible

Janna

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleaning people forgot to take the trash out of the room when I first checked it. There was a big lizard in the bathroom. And had random guests walk in our hotel room in the morning. Overall, place was very unprofessional. Wasn’t very pleased with the stay.
Stayed 1 night in Apr 2024
Response from Darlene A. on 16 Apr 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is crucial to us, and we sincerely apologize for the oversight with the trash removal, the unexpected visitor in the bathroom, and the intrusion of other guests into your room. This falls far short of the high standards we aim to uphold.Rest assured, we are taking immediate steps to address these issues with our housekeeping and security teams to prevent such incidents from occurring again in the future. We understand the importance of a comfortable and secure stay, and we deeply regret that we failed to meet your expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

4/10 Poor

CARLENYS

Stayed 1 night in Apr 2024
Response from Darlene A. on 7 May 2024
Thank you for taking the time to write a review. Our team works hard to provide a great experience for our guest and it looks like we missed the mark during your stay. Your feedback is appreciated and will be used to help us make improvements and we hope that you will consider trying us again in the future.

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Apr 2024
Response from Darlene A. on 16 Apr 2024
Thank you for taking the online review. We look forward to seeing you again.

4/10 Poor

Felix

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Darlene A. on 15 Apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Listed as Airport hotel with ride to/from airport. Bout only tell you when you call fr ride that its from 10:30 am-5pm weekdays. Staff also are a bit unfriendly. Very rundown. I've never left a really negative review before in my life.
Stayed 1 night in Apr 2024
Response from Darlene A. on 15 Apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
The fire alarm went off twice in the middle of the same night. The front doors did not close, so anyone could gain access to the building.
Stayed 4 nights in Apr 2024
Response from Erin on 13 Apr 2024
Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience caused by the fire alarm going off twice in the middle of the night and for the front doors not closing properly. We take the safety and security of our guests very seriously and have addressed these issues to ensure they do not happen again in the future. We appreciate your feedback and hope you will give us another opportunity to provide you with a comfortable and enjoyable stay. Thank you for staying with us.

4/10 Poor

Michael

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
It was advertised as an airport hotel with shuttle service. But when you call for the ride they tell you only between 10:30 am and 5pm weekdays
Stayed 1 night in Apr 2024
Response from Erin on 13 Apr 2024
At La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport, we strive to provide excellent service to all our guests, and we understand that reliable transportation is an important aspect of your stay. We apologize for any inconvenience caused by our shuttle hours not meeting your expectations. Your feedback is valuable to us, and we will use it to improve our services moving forward.

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed there 2 years ago and the hotel seems quite well worn since then. The area around the hotel also seems to have a bit less kept up since then.
Stayed 4 nights in Apr 2024
Response from Erin on 11 Apr 2024
We are sorry to hear that your recent stay with us did not meet your expectations. We appreciate your feedback and will be taking steps to improve the areas you mentioned.We understand that our property is older and may not have all the modern amenities that some guests expect. However, please know that we are continuously working to improve and update our facilities to ensure that our guests have a comfortable and enjoyable stay.We value your feedback and hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Isa

Travelled with family
no good
Stayed 7 nights in Apr 2024
Response from Erin on 11 Apr 2024
Thank you for taking the time to leave us a review. We sincerely apologize that we fell short of meeting your expectations during your recent stay. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations.

2/10 Terrible

Jose

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff was not courteous at all. Room floor sticky. Carpet dirty. If you walk barefooted on it your feet got very dirty
Stayed 4 nights in Apr 2024
Response from Erin on 8 Apr 2024
We are disappointed to hear that your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport did not meet your expectations. We apologize for the uncleanliness of the room. We take these issues very seriously and will be addressing them with our housekeeping and maintenance teams to ensure that they are resolved. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations.

8/10 Good

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet despite its roadside location
Stayed 1 night in Apr 2024
Response from Erin on 8 Apr 2024
We take pride in delivering exceptional service to all our guests, and we are delighted to know that we met your expectations. Your kind words mean a lot to us, and we will be sure to pass them along to our team. Your positive feedback motivates us to continue providing the best possible experience for all our guests.Thank you for choosing to stay with us, and we look forward to serving you again in the future.

4/10 Poor

Sonia, hollywood

Disliked: Staff & service
At Front desk guy was very rude and a big dog bit me , thank God owner pull him off me and it was nothing serious ☹️
Stayed 1 night in Apr 2024
Response from Erin on 6 Apr 2024
Thank you for bringing to our attention the issue you experienced with one of our hotel clerks. We are sorry to hear that your interaction with our staff member was not up to our usual high standards of service. We sincerely apologize for the incident involving another guest's dog biting you. If there is anything we can do to assist you further, please do not hesitate to reach out to us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Convenient free shuttle to airport and port.
Stayed 1 night in Apr 2024
Response from Darlene A. on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Kristin

Disliked: Property conditions & facilities
Very sketchy seems to be a lot of questionable locals in and out not a safe place to be
Stayed 2 nights in Apr 2024
Response from Darlene A. on 8 Apr 2024
I am so sorry we did not meet your expectations during your stay. We are always looking for ways to improve our operation, and it's with comments like yours that will help us do so. We hope the next time you are in the area you will let us prove to you that we have improved.

8/10 Good

Dennis

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Average.
Stayed 1 night in Apr 2024
Response from Erin on 5 Apr 2024
Thank you for your review and staying at La Quinta.

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Darlene A. on 3 Apr 2024
Thank you for taking the time to leave a positive review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham West Palm Beach - Florida Airport. We are thrilled to hear that you had a pleasant experience and that our front desk staff were helpful and accommodating throughout your stay.We take pride in delivering exceptional service to all our guests, and we are delighted to know that we met your expectations. Your kind words mean a lot to us, and we will be sure to pass them along to our team. Your positive feedback motivates us to continue providing the best possible experience for all our guests.Thank you again for choosing to stay with us, and we look forward to serving you again in the future.

2/10 Terrible

gloria j

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator the was not getting cold I am insulated dependened the maintenance guy before leaving cleaned I went out for dinner came back and refrigerated was warm again had so it away! No one care the front work he’ll he care less will never go back
Stayed 2 nights in Mar 2024
Response from Erin on 1 Apr 2024
We are sorry to hear that we fell short of providing you with a great experience, and we appreciate you bringing the issues to our attention. Please know that we take your comments seriously, and we will be using them to make improvements to our hotel. Thank you for bringing to our attention the issue you experienced with one of our hotel clerks. We are sorry to hear that your interaction with our staff member was not up to our usual high standards of service. Please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to make it up to you and to provide you with the excellent service that we are known for during your next stay with us.

6/10 Okay

Mariela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Management needs to invest. The staff were really awesome but the facility needs love for the price I paid was not worth it. Carpet stank, microwave didn’t work at the room they gave me, no hot water when we shower.
Stayed 2 nights in Mar 2024
Response from Erin on 1 Apr 2024
We are sorry to hear that we fell short of providing you with a great experience, and we appreciate you bringing the issues to our attention. Please know that we take your comments seriously, and we will be using them to make improvements to our hotel.

10/10 Excellent

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities
Had a comfortable night there
Stayed 1 night in Mar 2024
Response from Darlene A. on 1 Apr 2024
Thank you for taking the time to leave a positive review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham West Palm Beach - Florida Airport. We are thrilled to hear that you had a pleasant experience and that our front desk staff were helpful and accommodating throughout your stay.We take pride in delivering exceptional service to all our guests, and we are delighted to know that we met your expectations. Your kind words mean a lot to us, and we will be sure to pass them along to our team. Your positive feedback motivates us to continue providing the best possible experience for all our guests.Thank you again for choosing to stay with us, and we look forward to serving you again in the future.

10/10 Excellent

Edgar

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The sofa bed was terrible, we were 5 people and that’s why we wanted the sofa bed and it had springs coming out and it hurt your back, I called the front desk and they said all sofa bed were leli that, very unfriendly and unhelpfull, never would stay there again terrible experience, I would even like a refund but I would never get ir from a hotel line that, would never recommend it.
Stayed 2 nights in Mar 2024
Response from Erin on 1 Apr 2024
Thank you for taking the time to leave us a review. We sincerely apologize that we fell short of meeting your expectations during your recent stay. Your feedback is highly appreciated, and we will take your comments into consideration as we continue to improve our operations.We take all guest feedback seriously and will be investigating this matter further to ensure that our staff are always providing the highest level of customer service.Please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to make it up to you and to provide you with the excellent service that we are known for during your next stay with us.

6/10 Okay

WILLIAM

The staff is nice and the property relatively clean. But the property is tired and needs a refresh.
Stayed 5 nights in Mar 2024
Response from Erin on 1 Apr 2024
Regarding the age of our property, we do our best to ensure that all rooms are clean and well-maintained. However, we understand that updates may be necessary and will be taking this into consideration for future improvements.We hope that you were able to enjoy our other amenities during your stay and that you will consider staying with us again in the future.

6/10 Okay

Ricardo

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first day didnt clean the room
Stayed 3 nights in Mar 2024
Response from Erin on 1 Apr 2024
Thank you for taking the time to share your feedback with us. We apologize if our cleaning schedule was not communicated clearly during your stay. Due to the current circumstances, we have made some adjustments to our cleaning policies to prioritize the safety of our guests and staff.We hope that you were able to enjoy our other amenities during your stay and that you will consider staying with us again in the future.

8/10 Good

Luz

Travelled with family
Liked: Staff & service
average , staff is very helpful & shuttle offered
Stayed 1 night in Mar 2024
Response from Erin on 1 Apr 2024
We are pleased to hear that you had a positive experience with our service, and we will continue to strive for excellence in all areas. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from ERIN on 28 Mar 2024
Thank you for taking the time to leave a positive review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport. We are delighted to hear that you had a good stay. We strive to provide our guests with clean, comfortable, and well-appointed rooms to ensure a relaxing stay.We appreciate your feedback and look forward to welcoming you back for another great stay in the future.

2/10 Terrible

Gloria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room rug was too dirty. And it make look the please too bad. That building looks in pretty bad shape
Stayed 1 night in Mar 2024
Response from Darlene A. on 27 Mar 2024
We sincerely apologize for your negative experience at our hotel and thank you for bringing these issues to our attention. We understand your frustration and would like to address your concerns.Regarding the appearance of our hotel, we strive to maintain a clean and comfortable environment for all our guests. We apologize if we fell short of your expectations in this regard. We take cleanliness seriously, and we will investigate the specific issues you mentioned regarding dirty carpets and the overall state of the rooms to ensure they are promptly addressed.We value your feedback, and we understand your disappointment. We assure you that guest satisfaction is our top priority.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

2/10 Terrible

Donna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean properly. The carpet is dirty the rooms need renovations.
Stayed 3 nights in Mar 2024
Response from Darlene A. on 26 Mar 2024
Thank you for taking the time to leave us a review about your recent stay at La Quinta Inn & Suites by Wyndham West Palm Beach - Florida Airport by Wyndham West Palm Beach - Florida Airport. We appreciate your feedback, and we apologize that we did not meet your expectations.We understand that our property is older and may not have all the modern amenities that some guests expect. However, please know that we are continuously working to improve and update our facilities to ensure that our guests have a comfortable and enjoyable stay.We value your feedback and hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

tim

Disliked: Cleanliness, staff & service, property conditions & facilities
Room stunk like mold, musty
Stayed 1 night in Mar 2024
Response from Darlene A. on 26 Mar 2024
We are truly sorry to hear about your recent experience during your stay with us. Your feedback is extremely important to us, as it allows us to address issues and make necessary improvements to ensure all our guests have a comfortable and enjoyable stay.We apologize for the unpleasant odor you encountered in your room. Please rest assured that we take matters of cleanliness and room quality very seriously, and we will immediately investigate the cause of the odor to ensure it is rectified promptly. Our housekeeping team will be conducting a thorough inspection of all our rooms to address any potential issues and maintain the highest standards of cleanliness.We understand the impact that such experiences can have on the overall enjoyment of your stay, and we sincerely apologize for any inconvenience caused. Your comfort and satisfaction are our top priorities, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.