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Reviews of The Welbeck Hotel

2.5 out of 5
The Welbeck Hotel
27 Palmerston Road, Westcliff-on-Sea, England

Reviews

6.2
Rating 10 - Excellent. 7 out of 52 reviews" "
Rating 8 - Good. 17 out of 52 reviews" "
Rating 6 - Okay. 11 out of 52 reviews" "
Rating 4 - Poor. 5 out of 52 reviews" "
Rating 2 - Terrible. 12 out of 52 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Wellbeck Hotel, Westcliff on Sea.
Tired rooms with a musty smell to them. It was cheap for the area and that is reflected in the condition of the room. If you are looking for a place to crash and dont intend to stay in the room long, it is tolerable. The staff were friendly and accomodating.
Stayed 1 night in Feb 2022

4/10 Poor

Rikki

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rip off
Room was very dirty and the whole place is a bit run down. The room keeping consists of making he bed only. The staff were very friendly and helpful. I was ripped off paying £55 per night. It should be more like £30.
Stayed 2 nights in Feb 2022

8/10 Good

Sally

Stayed 1 night in Feb 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Basic and clean
Room was basic with en-suite toilet and shower, plenty of tea,coffee, sugar and milk in the room. Great price for room for one night stay, Would stay here again
Stayed 1 night in Dec 2021

10/10 Excellent

Amaechi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Amazing place. Quiet and relaxing. Good location. Friendly staff Organized Clean and tidy. Good value for money
Stayed 1 night in Dec 2021

6/10 Okay

Taner

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The creaky floors and thin walls all over the property makes it very difficult to sleep at night. I could hear windows blowing open and closed all night from next-door. There was just too much background noise. However, it was generally very clean and not bad for the price.
Stayed 1 night in Oct 2021

6/10 Okay

Almute

Stayed 1 night in Oct 2021

2/10 Terrible

evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible dirty place - we considered coming home and not staying night
Stayed 1 night in Oct 2021

8/10 Good

Clive

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with easy access to rail station just a 5 min walk away
Stayed 5 nights in Sep 2021

8/10 Good

Gerome

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2021

4/10 Poor

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bare and basic big let down as NO breakfast was available would suit workers or contractors looking for a bed for the night.
Stayed 3 nights in Aug 2021

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021

2/10 Terrible

P.

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unhappy
The room smelled of body odour and generally felt dirty. I paid 80 pounds for the room. No breakfast and no bar. I could not use the shiwer because the bathroom was unclean. I really believe that if there were proper regulations for letting such a room then it would not be able to be let.
Stayed 1 night in Aug 2021

4/10 Poor

Benjamin

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not a Hotel
Welbeck hotel do not warrant a charge of £70.00. Its the most basic of places I've stayed at, the bed was the most uncomfortable to sleep on, the shower rail was filthy, the extractor fan in the bathroom did not work, the window blinds in the room were very filthy to even touch. Never again.
Stayed 1 night in Jul 2021

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Auberney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked into another hotel, the rooms were dated and it smelt funny
Stayed 1 night in Mar 2020

8/10 Good

Ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly reception! Excellent service!
Stayed 1 night in Dec 2019
Response from WELBECK on 15 Feb 2020
TANX A LOT

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it was terrible I didn’t sleep a wink and do not recommend anyone to go there!!!
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
It was a good size and nice comfortable beds but tea and coffee making facilities were poor and very basic
Stayed 1 night in Sep 2019

2/10 Terrible

Dean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A perfect hotel if u like bed bugs eating you
The hotel is situated not far from the waterfront and about 30 minutes walk to Southend. The exterior is fairly tidy looking and the guy who checked us in was pleasant. We had a family room with 2 single and a double bed and bathroom which was a little rough but adequate. Unfortunately my son who I work with woke me up in the middle of the night saying he was getting bitten by bed bugs! I told him to change beds which he did but then got woken again 30 minutes later saying that this bed was even worse and he was sleeping in the car which he did. I hadn't felt any affects of this and stayed in the room. The next morning he came back up to the room covered in bites and I noticed I was too, we lifted the mattresses and couldn't believe the amount of bugs under them which we have video evidence. The hotel had no night porter to complain to and we left at 6 am. We stayed in room 6. This hotel has serious issues in this room possibley every room. Certainly would not use again.
Stayed 1 night in Sep 2019

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, never again
The room was dirty, the towels were stained, the cups were dirty, the coffee in the jar tasted disgusting so god knows how long it had been there, the mattress on the beds were so soft we hardly slept, there were people on the landing shouting and slamming doors at midnight, was just awful, would never stay there again.
Stayed 2 nights in Aug 2019

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Noisy and slight smell. Room next door noisy which wasn’t the hotels fault until 3am when they screamed because of a mouse
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a bonus that there was parking for guests, the room was clean and a good size there was tea and coffee supplied the room was cleaned daily with clean towels replaced every day.
Stayed 2 nights in Jul 2019

8/10 Good

Clara

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short stay
a nice hotel only a short stay handy for overnight stay for earky flight from southend airport
Stayed 1 night in Jun 2019

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great, very welcoming and anything needed they would get it done.
Stayed 1 night in Jun 2019

8/10 Good

Kim

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Good stay clean room and peaceful at night
Stayed 1 night in Jun 2019

6/10 Okay

Kim

Liked: Staff & service
Stayed 1 night in Jun 2019

4/10 Poor

Malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Welbeck had a feel about it that was not good at all. The paint in the bedroom was bright but everything had a tired feel about it. We didn't feel at all comfortable there, staying out in the evening as long as possible and leaving earlier than we needed to. The towels were frayed along the edges and there was a hole in the quilt cover. You could feel the springs sticking up in the mattress, and the bed base was not joined together properly. We paid £50.00 for the room which did not include breakfast. We will be going to the area again to see family but definitely will not stay at the Wellbeck.
Stayed 1 night in Jun 2019

8/10 Good

Kim

Liked: Staff & service, room comfort
Ok
Nice stay quite but no bathroom shampoo and tv tiny apart from that ok
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good value for the money very basic “does what it says on the tin “
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*******************************************************************************
Stayed 1 night in May 2019

6/10 Okay

Tim

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
May 2019
The bedroom needs updating
Stayed 1 night in May 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and friendly hotel in perfect situation. Had good stay
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and nice hotel Wonderful staffs (especially Thomas ) Good Location .Sea,station,shops Definitely recommend. Do not expect a 5 * Hotel for this price Will back again .
Stayed 1 night in Dec 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Great welcome
Great welcome from staff Room was a bit dated but for the price wasn't expecting that much but was worth a stay quiet good sleep.
Stayed 1 night in Nov 2018

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
Pleasant welcome and upgraded to double room on arrival. Comfy, spacious and clean room. All in all, very good value for money.
Stayed 1 night in Oct 2018

2/10 Terrible

cheryl, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
This place is worse than a public toilet ! Beyond dirty and run down. The bathroom was the worst....the grouting n sealant everywhere totally disgusting, sink broken n no plug , broken fan , everything falling to bits , we used a baby wipe over our hand before touching anything ! There's no way the reviews I read are true about this hole , wouldn't dream of entering the dump again n it says it has a hygiene rating of 5 ...I wouldn't let my dog eat there ! I could go on n on , but u get the picture.
Stayed 1 night in Aug 2018

2/10 Terrible

lorraine, pinner middlesex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Got there to find a bag of used pregnancy tests in the drawer smelled awful. Room smelled of damp. Not at all nice for a family. Refunded our money. Didn’t stay the night. Awful.
Stayed 1 night in Aug 2018

8/10 Good

martyn

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2018