Westville Hotels

"Initially I was given a room that was "available" because I was early and asked about an early check in. And was thrilled to find they were going to give me a suite at no extra charge. I entered my room and proceeded to the refrigerator and freezer to put things away. Upon opening the door I was met with a pungent odor and the unit was warm. Figuring it could have been off awhile I left my items in my cooler bag, and proceeded to get ready and leave for a wedding rehearsal and set up. Upon arriving late evening I noticed there was no difference in the refrigerator. Too tired to deal with it i went to bed and addressed the problem with the front desk clerk in the morning. She had no record of me even being there or anyone in that room! My reservation showed canceled in the system. However upon digging further She found the actual paper showing my check in. I was given a different room. I moved my items to the new room. The appliance worked however there was a hole in the bathroom door, empty soap packaging on the bathroom counter and the frame under the bed seemed a bit small for the mattress. I had to move to the center of the bed to reduce the odds of just rolling off. Then upon checking out I was told there was an additional balance due of over $100. No notation, or explanation for the charges. I furnished the receipt for the reservation. 2 nights, 1 adult, paid in full in advance of my arrival. The desk clerk said she will address with her manager. But allowed me to depart"

"Room and facilities were great. Breakfast needed bacon"

"Average stay; clean room; AC was very loud. "

"Was amazing! Didn't expect the rooms to be so big ! Would recommend to anyone! big! Very nice, very clean !!"

"The room was clean. The AC was a little noisy when it kicked on in my room, but I didn't complain about it."

"Staff was caring and helpful checking in. Room was very well maintained. Breakfast and Bar was Great! Checking out was easy and fast. Would definitely use this Facility again."

"Room was clean, check in gals were very friendly, breakfast was good"

"Phoned down to the front desk for an extra blanket and pillow - and was promptly told I had enough in the room. I ask for more and was told the hotel has no extra blankets or pillows. Went to use the pull out bed, and the sheets ha don't been changed and were filthy. Breakfast was very simple."

"Good "