White Lake Hotel Guide - Hotels with Pool in White Lake, Michigan

"We only had a muffin, coffee, and juice. It was pretty standard. The comforter on the bed had seen better days and it was lumpy where the filling had shifted and lumped together. There were two big piles of dirty sheets and towels on the floor in the hallway when we got there in the late afternoon and they were still there the next morning. The refrigerator dint work. Staff was very friendly."

"Small bathroom counters, sticky bathroom floor, rough edges on desk, only two towels of each type for two people. Most hotels give four of each. "

"Great stay for the evening with my wife"

"Room seemed like it hadn’t been cleaned and if it was it wasn’t a thorough cleaning. "

"Breakfast was great and hot tub was awesome...i needed that "

"We had a small issue with the thermostat in our room. Our engineer, Chico, was very kind and helpful, and the problem was promptly resolved. "

"When we arrived at the hotel Friday evening, it smelled like smoke both inside and outside of our room. It was loud and people (other guests I and assuming) were shouting on premises. My family and I did not feel safe staying there. The gentleman at the front desk was very understanding and told us we could cancel our reservation. I called the hotel today and was told that they indeed did cancel our reservation and have not collected any money for our stay/reservation. I would like to request a full refund from Expedia since no money was collected from the hotel for our stay. "

"The gym looked good although we didn’t try it out. We have no pets .The place is very clean and quiet and room was well appointed. Staff were friendly and efficient."

"Positives : Room was clean. Given a drink voucher and two waters. Negatives : Money was deducted from my deposit, for unknown reasons. Staff could benefit from some professionalism. There was an extended wait while checking in holding our luggage. However there was a female staff member just standing at the desk stating at the customers that waited, I later learned she was apart of hospitality. In addition, when a concern was voiced, staff responded as if it wasn’t at the top of their priority list. “Oh I have to grab this luggage cart right now, it’s hard to monitor those kind of things”. Pool was PACKED, staff was as aware so obviously room capacities weren't being monitored. Lastly, the power went out for 5 hours. I do understand that Things happen, however the lack of Preventive measures like a back up generator or something given for the inconvenience could’ve went a long way. Due to this I’ll never book the Embassy Chain ever again, especially this location! As a Hilton rewards member, I expected much better, highly disappointed. "