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Reviews of InterContinental Hayman Island Resort, an IHG Hotel

5 out of 5
InterContinental Hayman Island Resort, an IHG Hotel
Hayman Island, Whitsundays, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 112 reviews" "
Rating 8 - Good. 31 out of 112 reviews" "
Rating 6 - Okay. 8 out of 112 reviews" "
Rating 4 - Poor. 8 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jarryd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Sven

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Its more like a 3 star than a 5 star hotel. A lot of missing to be on a premium level - this starts with unregulary housekeeping, limited trained staff, high prices vs less performance, et cetera
Stayed 4 nights in Apr 2024

10/10 Excellent

Na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with everything perfectly, will be back for sure.
Stayed 4 nights in Mar 2024

6/10 Okay

Hoda

Travelled with family
Liked: Cleanliness, property conditions & facilities
We won't go back.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to relax and recharge. Plenty to do if you want to. We enjoyed our whole experience and would visit again. Thank you to all the staff and all that you do.
Stayed 4 nights in Mar 2024

4/10 Poor

Nima

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Great location, poor service quality, very commercial experience. Overall not recommended
Stayed 2 nights in Feb 2024

4/10 Poor

Daniel Anjos dos

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We are very disappointed !! The curtains from the room was fell apart.. took 2 days to get fixed!! Room service need to be requested after all day out side !! Last night the air conditioning stopped working around 9pm .. and the hotel didn’t come over to fixed!! Today we went to reception for checkout and the reception knew about .!! Why they didn’t change the room ? That’s supposed to be 5 star hotel ..
Stayed 4 nights in Feb 2024
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Daniel Anjos dos,We apologise for the issues you experienced during your stay. Your feedback is important to us, and we're sorry for any inconvenience caused. We'll address these matters internally to ensure improvements. We appreciate your understanding and hope to welcome you back for a better experience in the future.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Tania,Thank you for staying with us at InterContinental Hayman Island Resort and perfect stay score.If you would like to provide any further feedback, please don't hesitate to reach out via our reservations team - hayman.reservations@ihg.comWarm regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Hayman Island is back in a big way!
Stayed 4 nights in Jan 2024
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Matthew,Thank you for your wonderful review! We're delighted to hear that you had an excellent stay with us and that you feel Hayman Island is back in a big way. Your feedback means the world to us, and we look forward to welcoming you back for another fantastic experience in the future.

6/10 Okay

Shirley

Liked: Staff & service
Amazing location but place needs some TLC …the staff were amazing .. the food was ok the Italian place was terrible food !!
Stayed 5 nights in Jan 2024
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Shirley,Thank you for your feedback. We're glad you enjoyed our stunning location and the exceptional service from our staff. We apologise for any disappointment with the food quality, especially at the Italian restaurant. Your comments are valuable to us, and we'll address them internally. We appreciate your patronage and hope to welcome you back for an improved experience.

4/10 Poor

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not worth the money, go to the Maldives.
Room was great, staff were nice, but some were very undertrained and unprofessional, but food was awful, and drinks were very slow, I won't be going there again. If I am going to pay an absolute fortune to go to this island, I would expect amazing food and drinks to flow. I also think it's an absolute rip off to charge so much for the boat to and from Hamilton to Hayman. It should be free or at least a reasonable cost.
Stayed 5 nights in Dec 2023
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Anthony,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the room and staff, but we're truly sorry to hear that your experience with some of our team members did not meet your expectations. Please know that we take your comments seriously, and we will address any training gaps to ensure consistent and professional service.

8/10 Good

kanwar kishen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Kanwar Kishen,Thank you for staying with us at InterContinental Hayman Island Resort and feedback score.If you would like to provide any further feedback, please don't hesitate to reach out via our reservations team - hayman.reservations@ihg.comWarm regards,

8/10 Good

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Ginny,Thank you for your score and if you would like to provide any further feedback, please don't hesitate to reach out via our reservations team - hayman.reservations@ihg.comWarm regards,

10/10 Excellent

Ganzorig

Stayed 3 nights in Dec 2023
Response from Adrian Levy, Resort Manager on 9 Feb 2024
Dear Ganzorig,Thank you for staying at InterContinental Hayman Island Resort and your perfect score. If you would like to provide any further feedback, please don't hesitate to reach out via our reservations team - hayman.reservations@ihg.comWarm regards,

8/10 Good

Luke

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great , for a five star resort service at dinner was below average . Had to ask multiple times for our drinks and no one serving us . Very average
Stayed 1 night in Dec 2023
Response from Samantha Mountford - Executive Assistant on 8 Dec 2023
Dear Luke,Thank you for choosing to share your feedback of your recent stay at InterContinental Hayman Island Resort. Please know that we appreciate the detailed comments you have provided in relation to the elements of your stay that did not meet your expectations. It is only with feedback such as this, we can improve and ensure smooth and positive experiences. I have shared all your comments with the Department Leaders, to ensure that our processes are reviewed and noted for additional training to be provided to staff. Thank you once again on behalf of the entire team and we hope to welcome you back in the near future.

10/10 Excellent

Sherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely beautiful. The ocean and the views were amazing and the pool was very nice. Breakfast was great. Dinners were expensive and selections were somewhat limited and the first night we were told all the restaurants were full on a Monday and they did not seem that busy. Room was beautiful. Long hike to blue pearl bay for snorkeling but once there, was nice. Nice gym. I would definitely nitely come back
Stayed 1 night in Nov 2023
Response from Adrian Levy, Resort Manager on 29 Nov 2023
Dear Sherie,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your time with us at InterContinental Hayman Island Resort.We appreciate your comments about the dinner selections and availability and will certainly take them into consideration for improvement. It's great to know you found the room beautiful, enjoyed the snorkeling at Blue Pearl Bay, and made use of our well-equipped gym. We look forward to welcoming you back for another fantastic stay!

8/10 Good

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel my wife and my daughter they really love it
Stayed 3 nights in Nov 2023
Response from Adrian Levy, Resort Manager on 7 Nov 2023
Dear Wael,Thank you for providing feedback of your recent stay at InterContinental Hayman Island Resort. We are happy that you had a wonderful time holidaying with us on the island as it is always a pleasure to see our valued guests enjoying their stay. We hope to see you back in the near future. Warm regards,

4/10 Poor

Amelia

Travelled with family and small children
Disliked: Amenities
Not the best place to go to for the price you pay. Over rated. We had issues with our room and dining options aren’t great only two over priced places for lunch with limited options.
Response from Samantha Mountford - Executive Assistant on 24 Oct 2023
Dear Amelia,We appreciate your feedback regarding your recent visit with us at InterContinental Hayman Island Resort, and we're sorry to hear that your experience did not meet your expectations. We take your comments seriously, and we will use them to make necessary improvements to our accommodations and dining options.Providing value for the price paid is essential, and we apologise for falling short in your case. We'll work on enhancing the overall guest experience and expanding our dining options to better cater to our guests.We hope you'll consider giving us another opportunity in the future to provide you with a more satisfying and enjoyable experience. If you have any more comments or suggestions, please don't hesitate to share them with us. Warm regards

10/10 Excellent

kelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Samantha Mountford - Executive Assistant on 24 Oct 2023
Dear Kelby, Thank you for the 5-star feedback of your recent stay at InterContinental Hayman Island Resort. We hope to see you back in the near future.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Beach Villas are supreme. 10 steps to the beach and world class views.
Stayed 2 nights in Sep 2023
Response from Samantha Mountford - Executive Assistant on 24 Oct 2023
Dear Grant, Thank you for providing feedback of your recent stay at InterContinental Hayman Island Resort. We are happy that you had a wonderful time holidaying with us on the island as it is always a pleasure to see our valued guests enjoying their stay. We hope to see you back in the near future.

10/10 Excellent

Helen Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The island, resort and facilities are absolutely divine. The staff were all brilliant and so helpful and friendly. We came away feeling really pampered and special. It was the perfect way to celebrate our 30th Wedding Anniversary and our Pool Room was just gorgeous. It was all beyond our wildest dreams. BamBam restaurant was amazing with big serves and even bigger smiles. The Seafood Buffet was underwhelming but our booking wasn't until 8pm so the food was a little dry and lobster had been on ice for so long that it was quite hard to get out of the shell. Other than that - it was heavenly!
Stayed 6 nights in Aug 2023

10/10 Excellent

Nai-Lan Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was big enough that you didn’t feel crowded by other people. Loved our room upgrade.
Stayed 3 nights in Aug 2023

8/10 Good

Salim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Reservations Team on 19 Jul 2023
Hi Salim,Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Allan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay super friendly staff
Stayed 3 nights in Jun 2023
Response from Reservations Team on 19 Jul 2023
Hi Allan,Thank you for staying with us. We work hard to make our guests happy and we are glad that you enjoyed your stay with us.

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness
This property is wonderful and unique. The food is amazing. Unfortunately the staff is under trained - not a 5 stars level hotel. We understand the shortage of staff but definitely should revisit their prices accordingly. I wish them all the best and to continue to improve.
Stayed 4 nights in May 2023
Response from Sarah Butler on 26 May 2023
Dear Louis,Thank you for your valued feedback from your recent stay at InterContinental Hayman Island Resort. Please accept my sincerest apologies that your expectations were not met, due to the disturbances you experienced. This is certainly not the image we strive to deliver to our guests. Please know that your feedback is appreciated and has been passed across to our department heads, so that we can ensure situations like this will not occur in the future.I hope you will give us a chance by staying with us again to show you that this occurrence was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Sarah.Butler@ihg.com.Sincerely,Sarah ButlerExecutive Assistant to the General Manager

8/10 Good

Linda, Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing, friendly and very helpful. Bam Bam was our favourite restaurant by far. We dined at Amici but unfortunately our pizza was undercooked. Breakfast buffet was vast. If you like buffets you will pleased. Unfortunately we dont as generally all the hot food is barely warm unless they are cooking you an omelette to order. We would rather have had breakfast a la carte. Our beachfront pavillion was beautiful with all the modern cons. Our bed was far too soft and very uncomfortable but once again if you like a soft mattress you will be pleased.
Stayed 3 nights in May 2023
Response from Sarah Butler on 26 May 2023
Dear Linda,Thank you for choosing to share your feedback of your recent stay at InterContinental Hayman Island Resort. Please know that we appreciate the detailed comments you have provided in relation to the elements of your stay that did not meet your expectations. It is only with feedback such as this, we can improve and ensure smooth and positive experiences. I have shared all your comments with the Department Leaders, to ensure that our processes are reviewed and noted for additional training to be provided to staff. Thank you once again on behalf of the entire team and we hope to welcome you back in the near future.Sincerely,Sarah ButlerExecutive Assistant to the General Manager

8/10 Good

Cher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay beautiful facilities & lovely staff, just wish the dining was more enjoyable food was very average but expencive. Aqua probably had the best food but dinner options were not great.
Stayed 3 nights in Mar 2023

10/10 Excellent

Briony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful tropical oasis. The perfect sanctuary to relax and recharge. Amenities and stafe were great, activities were amazing and well organised and the location was stunning. Will be back
Stayed 7 nights in Mar 2023

10/10 Excellent

James, NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 5 nights in Mar 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Thank you Jamie, Brandon,
Stayed 4 nights in Feb 2023

8/10 Good

Bahar

Stayed 4 nights in Jan 2023

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the resort was excellent. The only problem we had was you are limited to the restaurants on the resort and the prices were well above what they should have been. However, the breakfast buffet provided every morning was exceptional. The excursions were very expensive. There are no other options.
Stayed 6 nights in Jan 2023

6/10 Okay

Lili

Travelled with family and small children
Liked: Cleanliness
We are impressed about this Unique Location and experiences. Most staff are friendly and helpful Reservations: (a) We are entitled to check in at 2pm however we were placed at BAM BAM restaurant for "lunch" explained my room 306 was under cleaning and Not ready. This is not acceptable at this level of hotel. The Hotel reservation called me around 0205pm but the key arrived 30" later
Stayed 1 night in Jan 2023

4/10 Poor

Martyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Having travelled to Dubai and the Maldives we've been lucky to have experienced 5 star resorts. The staff here seem inexperienced with little desire to assist customers. Often requests, such as a high chair or crayons were simply forgot. Getting food or drink by the pool is made more complex than necessary and on one occasion we were told we can't give you a menu unless you sit at a table. Ordering via QR code on the table by the pool would be so much easier ! Food choice is generally limited on the island and the food is expensive and only so so in quality. The resort has potential, they need to improve the dining options and recruit staff with customer service training.

10/10 Excellent

Huidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff there are super friendly and amenities are easy to access. Pool is great
Response from Hayman Team on 6 Jan 2023
Thank you for providing your amazing feedback and review. We are very pleased to hear that you enjoyed your stay. We look forward to welcoming you back to InterContinental Hayman Island in the future.

8/10 Good

Tracey Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Home grown Maldives at your doorstep
The island facility and infrastructure was well appointed and very relaxing with a magnificent outlook. Service was variable dependent the time of day and experience of the staff. Food at Bam Bams was an hour late and the dish choices we selected were far too complicated in flavours (personal taste preference) Overall a great stay, very relaxing, quiet and restful. For the value we would recommend Hayman Island for a local get away escape.
Stayed 4 nights in Oct 2022
Response from Hayman Team on 2 Dec 2022
Thank you for your amazing feedback, we are pleased to hear that you had a great stay. We are doing our best to ensure that the service standards are improved to avoid similar situations. We hope we get the chance to welcome you back to enjoy an even better experience.

10/10 Excellent

Margo

Stayed 7 nights in Oct 2022
Response from Hayman Team on 3 Dec 2022
Thank you for your amazing review, we are glad you enjoyed your stay.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Paradise
Felt magical from the moment we arrived on the luxury launch , room was modern and spacious 😎 Staff all friendly and helpful and the island amenities are spectacular !
Stayed 4 nights in Oct 2022
Response from Hayman Team on 2 Dec 2022
Thank you for your feedback, we are glad to hear you had an amazing stay. We look forward to welcoming you again in the future.

10/10 Excellent

Jacinta

Stayed 4 nights in Sep 2022

8/10 Good

Heinrich

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Sep 2022
Response from Hayman Team on 4 Oct 2022
Thank you for your feedback.

8/10 Good

Don G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service 🙏
Stayed 5 nights in Aug 2022
Response from Hayman Team on 6 Sept 2022
Thank you for your feedback, we are glad that you enjoyed your stay and the service.We hope to welcome you back again soon.

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay however the food wasn’t as nice. Very pricey.
Stayed 4 nights in Aug 2022
Response from Hayman Team on 6 Sept 2022
Thank you for taking the time to provide a review for your recent stay. We are pleased to hear that you enjoyed your stay. We will be sure to pass on your feedback to our food and beverage team for review, as we appreciate your concerns.We look forward to welcoming you again to Hayman Island.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Josephine

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The service and experience was amazing. Despite the resort being full it felt like there it was just us.
Stayed 3 nights in Aug 2022
Response from Hayman Team on 18 Aug 2022
Thank you for your amazing review, we are so pleased to hear that you had an amazing stay. We look forward to welcoming you back to InterContinental Hayman Island.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite and great service. Italian restaurant was amazing.
Stayed 3 nights in Jul 2022
Response from Hayman Team on 18 Aug 2022
Thank you for your amazing review, we are so pleased to hear that you enjoyed your stay and that Amici was a highlight for you.We look forward to welcoming you back to InterContinental Hayman Island.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort! Hands down, the most amazing place I have stayed with exceptional customer service! Worth every cent and definitely a perfect choice for our Babymoon! ♥️
Stayed 4 nights in Jul 2022
Response from Hayman Team on 18 Aug 2022
Thank you for your amazing review, we are so pleased to hear that you had a such a wonderful stay. We look forward to welcoming you back to InterContinental Hayman Island.

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, very relaxing.
Stayed 5 nights in Jun 2022
Response from Hayman Team on 11 Jul 2022
Thank you so much for your incredible feedback! I am delighted to see that you had a relaxing enjoyable holiday.

8/10 Good

Trevor

Stayed 7 nights in Apr 2022