Dining
Check availability

Reviews of The Mount

3 out of 5
The Mount
160-162 Orrell Road, Orrell, Wigan, England

Reviews

7.8

Good

Rating 10 - Excellent. 107 out of 337 reviews" "
Rating 8 - Good. 123 out of 337 reviews" "
Rating 6 - Okay. 65 out of 337 reviews" "
Rating 4 - Poor. 25 out of 337 reviews" "
Rating 2 - Terrible. 17 out of 337 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Andy

Business traveller
Liked: Staff & service
Let down by breakfast service at the adjoining pub. Food was okay but I had to search for staff for a post 9am breakfast on two occasions.
Stayed 4 nights in Apr 2024

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy checked out
Stayed 4 nights in Apr 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean would recommend
Stayed 4 nights in Apr 2024

4/10 Poor

Crawford

Disliked: Cleanliness, property conditions & facilities
Shower started making a noise like a bulldozer and no water came from the shower head. Then I couldn't get the water to stop flowing into the bath. Shower gel and hand wash containers both empty. LOTS of cracked tiles around the bath. Cutlery at breakfast looked dirty, although it could just be the local water causing that. Also the table I sat at was sticky - never a good feeling when the place smells a bit of stale beer. Other than that, the place was a joy to be in 😂
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t made mt trip
Stayed 2 nights in Feb 2024

10/10 Excellent

sarah

Stayed 1 night in Feb 2024

4/10 Poor

Neil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we had was a quad. The room was basic but quite spacious which was a plus as there was 3 of us. But for me that’s where it ended. There was an evidence of mild in the top corners of the room and bath room. The toilet seat wasn’t on straight so when sitting you slid all over the place. The walls needed a lick of paint - as streaks on the walls where paint had rubbed off. The taps needed to be turned on with brute force and the shower was magical. I still don’t know how I turned it on or off. Broken tiles were also on display in the room. It’s a shame really because the location is perfect and there’s ole ty opportunity to make the rooms nice.
Stayed 4 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alan

Stayed 1 night in Jan 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired but convenient
Staff are friendly but that's where the positives end really. I've used this hotel on a number of occasions over the years as it's close to family. It's changed hands to a different chain and I had hoped it would be renevated which it was in desperate need of but it hadn't. Smells damp in the first corridor off the reception. Rooms are OK in size. Main bed is comfortable, think that was the last chains selling point. Bathroom is old, toilet had been broken and glued back in place, floor lino cracked. The bathroom itself would mean most people wouldn't come back. Heating is in the corner of the room, one electric small radiator that I'd not be comfortable to leave on when out of the room. The only sockets are on the desk area across from the bed, nothing near the beds. Dents and scrapes all around the room. Maintenance has not been this hotels strong point. If it wasn't so convenient for family I wouldn't stay again.
Stayed 1 night in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Nelu

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

MR N

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Bit expensive
Everything was OK. Check in was smooth, efficient and friendly (he did a grand job given it was his first day). It's a little tired but clean and comfortable. Used to be about £50 per night I think which would have meant I'd have probably given it 4 stars but at £70 it's a little pricey given the overall condition of the place
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Stayed 1 night in Nov 2023

10/10 Excellent

Olabisi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accommodating and ready to assist, and i feel the facility is old, but its well maintained
Stayed 1 night in Nov 2023
Response from s on 9 Nov 2023
thank you for letting us know about your recent visit to Mount Hotel. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Andy & Team Mount.

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are a bit run down but still comfortable. Staff are lovely and professional.
Stayed 1 night in Oct 2023
Response from Andy and Team Mount. on 2 Nov 2023
Hi Andy,Thank you so much for your review! We are happy to hear you had a lovely stay with us. We will be sure to pass your kind comments on to our staff. Many thanks.

6/10 Okay

Steve

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
There is poor lighting signage outside.
Stayed 2 nights in Oct 2023
Response from s on 9 Nov 2023
thank you for letting us know about your recent visit to Mount Hotel. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Andy & Team Mount.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Time for a referb
Damp dark and dismal
Stayed 1 night in Oct 2023
Response from s on 9 Nov 2023
thank you for letting us know about your recent visit to Mount Hotel. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Andy & Team Mount.

2/10 Terrible

Luke

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Turned up and the accommodation was at the back of the building shown in the photo! Three Police Officers looking for an offender in Reception! Homeless walking around, not kid friendly at all, breakfast was okay but not much for the money and overall i didnt get a wink of sleep because they stuck a mattress on the floor for my 1 year old boy when the site said travel cot, he kept falling out all night as you can imagine. DO NOT RECOMMEND!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Grear
Stayed 2 nights in Aug 2023
Response from Team Mount on 4 Sept 2023
Thanks so much for your kind review

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Aug 2023
Response from Team Mount on 27 Aug 2023
HI John, Thanks so much we look forward to welcoming you in the future. Take care.

8/10 Good

G

Stayed 1 night in Aug 2023
Response from Team Mount on 27 Aug 2023
Regards

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was comfortable but i knew finding moths and that in the room and im really creeped out by them
Stayed 2 nights in Aug 2023
Response from Team Mount on 27 Aug 2023
Regards

6/10 Okay

Jo

Liked: Cleanliness, staff & service
Ok stay
Clean and tidy but needs a refurb.
Stayed 1 night in Jul 2023
Response from Team Mount on 27 Aug 2023
Hi Jo thanks for your review. Take care.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Team Mount on 27 Aug 2023
Hi Leanne,Thanks so much or your kind review. Take care.

10/10 Excellent

Kristian

Stayed 1 night in Jul 2023
Response from Team Mount on 27 Aug 2023
Hi Kristian thanks so much for your kind review it's much appreciated. Take care.

8/10 Good

John

Travelled with family
Liked: Staff & service
Hotel is to the back of the pub, quiet other than a bit of road noise, rooms were basic and clean however the previous occupants toy dinosaur was under my bed.. Staff on check in were very friendly and welcoming and the hotels itself smelt lovely. I would stay here again
Stayed 1 night in Jul 2023
Response from Team Mount on 27 Aug 2023
Hi John, Thanks so much for your kind review. Take care.

6/10 Okay

Gurwinder

Stayed 1 night in Jul 2023
Response from Team Mount on 27 Aug 2023
Regards

10/10 Excellent

Evie

Stayed 1 night in Jun 2023
Response from Team Mount on 13 Sept 2023
Thank you for taking the time to leave us a review. We hope to see you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Team Mount on 2 Jul 2023
Thanks for taking the time to leave us a review. Kind regards.

10/10 Excellent

Tracie

Stayed 1 night in Jun 2023
Response from Team Mount on 14 Jun 2023
Hi Tracie,Thanks so much for your kind review. Take care.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room
Family room with efficient space and enough parking space.
Stayed 1 night in May 2023
Response from Team Mount on 14 Jun 2023
Hi Tom,Thanks so much for your kind review. Take care.

4/10 Poor

John

Travelled with group
Disliked: Staff & service, property conditions & facilities
Shame the place has declined over the years
Shame, the whole place is looking tiered and in need of refurbishing. Staff polite but look disinterested
Stayed 1 night in May 2023
Response from Team Mount on 14 Jun 2023
Hi John, Thanks for taking the time to leave us a review. We are due a refurbishment hopefully in the near future. Take care.

4/10 Poor

Sarah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired old hotel
Very tired hotel room. Bathroom needed full overhaul. Grout in tiles black shouldn’t have been offered for use. £89 cheap but had far better for less. Reception friendly when maned.
Stayed 1 night in May 2023
Response from Team Mount. on 14 Jun 2023
Hello Sarah,Thanks for taking the time to leave us a review. We are due a refurbishment in the not too distant future. Take care.

6/10 Okay

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is tired to say the least. Staff not available (in the actual bar) then complain they are wet from the rain when you call for their service. Check in service was hard work to say it should be very simple. Carpets in the corridors were gathered and smelt like damp/wet dog. Made my way to the room to be greeted by housekeeping and before I’d even step foot in the room I was asked if I was happy with it and that it had not been vacuumed. Room itself was run down, marks on the units, carpets, cracked tiles and the soap dispensers just layed against the side (in the bath also) cobwebs in the windowsill & under the bed. On the plus side the bed was big and comfortable. Overall distinctly average and could have been so much better with a little pride from staff & TLC.
Stayed 1 night in Apr 2023

8/10 Good

Julie

Stayed 1 night in Apr 2023
Response from Team Mount on 2 May 2023
Thanks so much for taking the time to leave a review.

6/10 Okay

Sharron

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Team Mount on 2 May 2023
Thanks so much for taking the time to leave a review it is much appreciated.

8/10 Good

Maxine

Stayed 2 nights in Mar 2023
Response from Team Mount on 2 May 2023
Thanks so much for taking the time to leave a review.

8/10 Good

Diane

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
£60 for 1 night stay is expensive, hotel is in need of refurbishment, very tired looking.
Stayed 1 night in Mar 2023
Response from Team Mount. on 2 May 2023
Hi Diane thanks for taking the time to leave us a review.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Friendly welcome. Quiet hotel beings next to M6. Comfortable rooms. And nice food and drink in the sports bar next door.
Stayed 1 night in Mar 2023
Response from Team Mount on 2 May 2023
Hi Lee thanks for taking the time to leave your kind review it is much appreciated. Take care.

6/10 Okay

Steven

Disliked: Cleanliness, property conditions & facilities
Very poor, think twice
No fit for use as a hotel room, mould on ceiling, dirty vents, old, tired, dust on top of wardrobes at eye level, no remote control, out of date PAT testing sticker on heated radiator. Will not be going back, I would like a refund !!
Stayed 1 night in Mar 2023

10/10 Excellent

susan

Stayed 1 night in Sep 2022

10/10 Excellent

Geoff

Stayed 1 night in Feb 2023

10/10 Excellent

Joshua

Stayed 1 night in Feb 2023

10/10 Excellent

Sharn

Stayed 1 night in Feb 2023

10/10 Excellent

Fiona

Stayed 1 night in Jan 2023
Response from Team Mount on 29 Jan 2023
Thanks so much for your kind review we really appreciate you time. Regards.

8/10 Good

karen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The mount is very comfortable and the staff are lovely, cleaning is good. Just needs some tlc to bring it up to par.
Stayed 2 nights in Jan 2023
Response from Team Mount. on 29 Jan 2023
Thanks for taking the time to leave us your kind review. Take care.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Whole place tired and worn Bathroomwas damaged dirt in cracks yuk
Stayed 1 night in Jan 2023
Response from Team Mount on 16 Jan 2023
Hello responding regarding your review. I trust you reported your problems with our 24 hours reception who would have been happy to help with your issues & moved you to a suitable room. Regards.

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year
A warm friendly greeting at reception and helpful information for our stay
Stayed 1 night in Dec 2022
Response from Team Mount. on 16 Jan 2023
Thanks so much for taking the time to leave us a review it is much appreciated.