Sevierville Hotel Guide - Wilderness at the Smokies hotels in Sevierville, United States of America.

"Most of the pools where closed"

"Best kept secret in town!"

"room was clean the staff was very nice and good parking"

"The manager of Hidden trails must have been over worked, I have never experienced a manager to be so rude. There were 9 of us for dinner, we waited for an hour before we even asked how much longer. She immediately had an attitude, We pointed out that people in the restaurant that came in after us had already received their food, She said oh yeah who? Point out who got their food before you. We said that we weren't going to do that because at this point everybody in the restaurant was looking in our direction, The manager stormed off and said there's only three of us. Maybe more training in customer service. This was very avoidable. On another note, customers should be made aware of changes in the waterpark prior to arrival. The maintenance made our stay difficult due to having a handicapped person with us and the closure led to her not being able to participate in our activities."

"Great staff. Easy check-in. Clean rooms. I didn’t use them but they provide shampoo, conditioner, body wash and lotion. Checkout was very easy as well! I will definitely stay here again. "

"I'd stay again. Only complaint is the ramp to the 2nd floor instead of steps on the front side"

"The front desk staff was amazing and supper friendly. If there was an issue it was quickly resolved! My family enjoyed the stay and all the great amenities available."

"The toilet was broke.the jaccuzi in room wasnt working&the buttons were missing.the plug was peeling&barely holding on.the water in the shower was awful it was scolding hot or ice cold.the paint on the bottom of rhe shower was peeling&the drain was broke.wifi didnt work.the plug in outlets didnt work.the hot tub outside was gross&so was the pool.very disappointed in the stay.the rooms &place is NOTHING like what they advertise on there website."

"Hot tub was nice and relaxing after a full day at Dollywood. Cabin was perfect for what we needed. Grandkids enjoyed the air hockey table and video games. "