As a travelling rep, I'm not too fussy about where I stay. I only really expect a few things - a decent kip, a hot shower in the morning and a decent cup of coffee at breakfast. Unfortunately I was let down on all counts. Firstly, after being stung £10 for parking (please make it clearer in your headline rate that you charge for parking. I wouldn't mind, but your hotel isn't even in the centre of town), I was kept up most of the night as the idiot next door decided to leave their bathroom light on so the fan whirred throughout the night. I thought I could liven myself up with a hot shower, but there was no hot water, so the best I got was a basin wash with cold water. Then, to top it off, my morning coffee was made with long-life milk.
I told the receptionist about the cold water issue, but all she said was "ok, I'll get onto someone to look into it." No apology. She couldn't have cared less.
So, I return today from Winchester to Yorkshire tired, a bit smelly, and on the lookout for a Costa.