Phoenix Hotel Guide. Hotels in Windhaven, Phoenix, United States of America

"Very disappointing stay. Service was consistently poor. Breakfast offered very few options with insufficient fruit. Room service was not provided daily and had to be requested. When I did request it, I was denied due to being 'short-staffed.' I was told the trash would at least be emptied, but when I returned in the evening, my room had not been touched. Out of four nights, my room was serviced only once. Amenities were subpar—stained pillows, no proper comforter (only a throw lined with a bedspread), and toiletries placed incorrectly, with body wash bolted next to the sink and hand wash in the shower. When I requested a correction, it was ignored, and the front desk claimed 'both are the same solution.' Additionally, the bathroom door made a loud creaking noise, and the mini-fridge was not properly secured, causing it to move every time it was opened. I will be staying away from GreenTree in the future and cannot recommend it."

"Yes, but there is no thermostat in the room. It was set at a good temp, but some people might like an extra blanket. For us it was nice and cool with a ceiling fan to supplement."

"Internet did not work. Person who tried to help was not Englid-proficient. Bar understaffed. I won't be back. "

"yes"

"My room was a bit dusty but overall was really nice. The restaurant has pretty good drinks and food and the property was really nice. Location was right in the middle of downtown, very walkable and across from light rail station. "

"the room was great; they did not mention that you are required to pay for parking and the elevators were not in the best condition. "

"Other than accessing the rooms from the outside, Surestay was very clean and convenient for the purposes of this trip. Thank you so much!"

"Great check in and quiet room."

"It was very run down/ outdated. Our room also had stuff in the walls and the tub did not drain properly. I think it needs updates from what the pictures show "