Phoenix Hotel Guide. Hotels in Westbank, Phoenix, United States of America

"I got to my reservation and I was placed in a room without washer and dryer. Which was my fault for not paying attention. The front desk was very kind to place me in a room with washer and dryer! This hotel is perfect if you want washer dryer, small kitchen. It’s not luxury but it’s exactly what you need for clean, comfort, in and out with main utilities included. 10/10"

"Space and security "

"Obviously its amazing having several fantastic restaurants, and fun casino games all round! But besides that the room was beautiful, the view was stunning and the sunrise breathtaking. Very elegant rooms, would stay here again for sure. Only downside is the television doesnt happen any video apps, no Youtube, no netflix, prime, hulu. Nothing but very expensive movies you have to buy, and a few satellite channels."

"I experienced truly exceptional service from Madeline at the front desk. Her attention to detail, professionalism, and genuine care were unmatched throughout my stay. She went far beyond expectations. When I returned to my room, I was greeted by a beautifully written note and thoughtful gestures that were deeply meaningful and completely unexpected. Madeline also facilitated an impeccably smooth and efficient check-in process. Her etiquette was flawless, and she took the time to ensure I was fully comfortable with my room, even after I returned with an additional request. Madeline is the embodiment of what hospitality should be. She represents the very best of the Hyatt brand—grace, excellence, and leadership at the highest level. This young woman clearly has a brilliant career ahead of her, and Hyatt is fortunate to have her. The young lady and gentleman with braids made the cafe experience warm and welcoming every day. This hotel is in a prime location, walkable to restaurants, and local shops. "

"Staff was outstanding!"

"Great staff"

"We had a great experience staying here. The staff was extremely helpful, professional, and genuinely sensitive to our needs from start to finish. We arrived late, and the check-in process was smooth and accommodating. We did have an issue with the shower, and the staff handled it immediately—no questions asked. They moved us to a new room without hesitation and were very apologetic, which we really appreciated. The hotel itself was very clean, quiet, and comfortable. Overall, it was a stress-free stay, and the level of service really stood out. We would absolutely stay here again."

"Yes. Lovely room"

"Room was clean. Front staff was pleasant. Did not use much of the amenities as we only stayed a night after a cancelled flight. Breakfast was simple and suffice. We did enjoy the auto pancake machine! "