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Reviews of Town Lodge Windhoek

3.5 out of 5
Town Lodge Windhoek
1320 Frankie Fredericks Street, Kleine Kuppe, Windhoek

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 85 reviews" "
Rating 8 - Good. 29 out of 85 reviews" "
Rating 6 - Okay. 9 out of 85 reviews" "
Rating 4 - Poor. 3 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 2 nights in Feb 2024
Response from Rene Louw. General Manager on 29 Feb 2024
Dear Tim. Thank you for the review. We look forward to welcoming you back in the future.

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Town Lodge, second visit so it must be good, all the staff where friendly. Everywhere spotless.
Stayed 2 nights in Feb 2024
Response from Rene Louw. General Manager on 29 Feb 2024
Dear Julia. Thank you for the review. We look forward to welcoming you back in the future.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, lovely friendly hotel. Nice area.
Stayed 2 nights in Feb 2024
Response from Rene Louw - General Manager on 14 Feb 2024
Dear JuliaThank you for the great feedback, we look forward to Welcome you back in the future.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Feb 2024
Response from Rene Louw - General Manager on 14 Feb 2024
Dear TimThank you for the great feedback, we look forward to Welcome you back in the future.

10/10 Excellent

Ernst

Travelled with family
Liked: Staff & service
Rooms dated. Very limited amenities. Carpets in corridors old and dark
Stayed 2 nights in Jan 2024
Response from Rene Louw. General Manager on 29 Feb 2024
Dear Ernst. Thank you for the review, we are working on getting the carpets up to standard. We look forward to welcoming you back in the future.

6/10 Okay

Letsholo

Travelled with family and small children
Good location, near grove mall, breakfast was 10/10, rooms were ok in terms of cleanliness, would stay again.
Response from Rene Louw - General Manager on 14 Feb 2024
Dear LetsholoThank you for the feedback, we will address the room cleanliness issue, and hope to welcome you back in the future.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
No delivery services from nearby restaurants, that are listed in the lodging dining in menu.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Fortune

Liked: Cleanliness
Disliked: Staff & service
Overall the facility is great. There was a delay in checking in
Stayed 1 night in Oct 2023

6/10 Okay

Mathew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was good and well maintained, the reception was okay but the room service attendants were not professional, they were nosy and judgmental.
Stayed 4 nights in Oct 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff. Would highly recommend to anyone visiting Windhoek.
Stayed 2 nights in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place for a night or two and affordable you get value for your buck. I didn’t find the buffet to be that nice:
Stayed 2 nights in Sep 2023

2/10 Terrible

Anne

Stayed 1 night in Sep 2023

8/10 Good

Zukile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Shiynsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The paintings on the walls, clean bathrooms, good staff service
Stayed 7 nights in Aug 2023

4/10 Poor

huimin

Stayed 1 night in Sep 2023

10/10 Excellent

Paavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such awesomeness
Stayed 1 night in Sep 2023

10/10 Excellent

Louw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

bertha

Travelled with family
Liked: Amenities
Everything was good but remember to put fridges in the rooms in room 236 they were no fridge..
Stayed 2 nights in Aug 2023

10/10 Excellent

Theodora

Business traveller
Location close to Groove Mall.
Stayed 7 nights in Aug 2023

6/10 Okay

Andre

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Kahangire

Liked: Cleanliness, staff & service, property conditions & facilities
Peace and quiet
Stayed 3 nights in Aug 2023

10/10 Excellent

Matt

Stayed 1 night in Aug 2023

8/10 Good

KAYIRANGA

Stayed 1 night in Jul 2023

6/10 Okay

Helene

Stayed 4 nights in Jul 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay. Friendly, safe and affordable. Highly recommend!
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Jun 2023

4/10 Poor

Chloe

Liked: Cleanliness
Disliked: Staff & service
Bad service and terrible sleep
The staff were unfriendly. The fire also went off three times within the night at 2am, 5am and again at 7am. General sense of disorganisation as how to tackle this. Apparently due to people smoking inside rooms and proceeded to continue doing so regardless. Terrible nights sleep before early commitments and a long haul flight.
Stayed 1 night in Jun 2023

6/10 Okay

Josua

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

JJH

Stayed 1 night in May 2023

8/10 Good

ABHISHEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Restaurant service
Very bad restaurant service. Had to wait for almost an hr for my salad order. Infact waiter and kitchen both forgot. Our all seems not so trained staff.
Stayed 3 nights in May 2023

6/10 Okay

Sylverster

Liked: Cleanliness, staff & service
The restaurant and and pool area very nice security very bad unsafe parking lot.
Stayed 4 nights in May 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and flexible staff. Conveniently located near shopping and medical
Stayed 9 nights in Apr 2023

8/10 Good

Vishal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay. Good amicable staff. Breakfast is nice. Hotel doesn’t have a proper restaurant. Limited choices for food in the kitchen menu. Also they don’t have gym Location is good as it’s near to 2 big malls. Overall will recommend as a great business hotel.
Stayed 3 nights in Apr 2023

8/10 Good

JT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Stayed 1 night in Mar 2023

8/10 Good

Jason

Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, ideal business stay.
Clean, friendly, good breakfast... overall very satisfied.
Stayed 2 nights in Mar 2023

8/10 Good

Pierre

Liked: Staff & service, amenities, property conditions & facilities
Perfect access to Lady Pohamba hospital and to the Mall, and a 5-10 drive to the Eros Airport. A recurrent issue is a non-smoking room that doesn’t do the name justice.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel! I totally recommend
Stayed 6 nights in Feb 2023

8/10 Good

Zukile

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Town Lodge is a reputable establishment and it is always a good place for overnight accomodation.
Stayed 1 night in Feb 2023

8/10 Good

Mpho

Travelled with family
Disliked: Cleanliness
The carpet in the room was not cleaning The phone was out of service The sheets has some dirt
Stayed 1 night in Jan 2023

10/10 Excellent

Jonathan, Tallahassee

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Godfrey Nyangadzayi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Near the mall

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Dec 2022

10/10 Excellent

Mahomed Billal

Stayed 1 night in Dec 2022

10/10 Excellent

Brian

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town Lodge Windhoek
Staff was very helpful and friendly.
Stayed 1 night in Jan 2022
Response from Kashungu on 5 Feb 2022
Dear Valued Guest, Thank you for taking time in completing your honest assessment. We are glad you enjoyed your stay. We look forward to hosting you again soon.

8/10 Good

stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swimming pool is quite small otherwise hotel is good. Mall within walking distance
Stayed 3 nights in Nov 2021
Response from Sam on 14 Dec 2021
Hi Stefan, Thank you for your honest review! We sure do hope to have you here with us once again.

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sam on 8 Dec 2021
Hi Harry, Thank you for the rating! We hope to make your next stay a 10/10

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sam on 8 Dec 2021
Hi Harry, Thank you for the rating. We look forward to many more visits from you!