The hotel advertises it’s a 4 star which leads to much disappointment as it’s a 3 star at best. The wifi doesn’t work in the rooms, the hotel needs a serious facelift and is not well maintained or cleaned. During our stay, we returned to our room with the door left open, and nothing was done when we told the front desk. On another day, we came back to the room in the evening and it still had not been cleaned. On our first night, the fire alarm went off in the hotel, forcing everyone to take the stairs to evacuate. The stairwell was disgustingly dirty, and the area surrounding the hotel felt unsafe to stand and wait for the clearing in the evening. Overall, we were extremely disappointed with our stay and we will not be returning to the hotel or others within the Accor group.