Winter Haven Holidays

Very nice and clean room. Great location, and host is responsive and quick. Can't ask for better!

Courteous and helpful staff. Clean, great amenities

Lovely hotel with lovely, warm and welcoming staff. Nothing too much trouble. Conveniently located about 7 minutes walk from Piazza del Popolo and within easy reach of bus, tram and metro stops. Breakfasts offered a great variety of delicious options to suit all tastes and diets. We also enjoyed a lovely dinner one evening as well as a delicious cocktail. We will definitely return.

I was so disappointed with this hotel. It purports to be a 5 star hotel and I was certainly paying a rate commensurate with that but it simply isn’t of a high enough standard to deserve a 5 star rating. From staff arguing with each other in front of us to being denied entry to the bar because it was too busy; there simply isn’t enough room for me to list their faults here, which essentially come down to a lack of attention to detail and care but if the management want to write to me I will give them the full list.

it was random how some things were so great and other things were not. the room was large and the bathroom was excellent. furniture and decor were weirdly placed. housekeeping was also great. the $30 breakfast was interesting. what was the resort fee for? casino was good. the drinks were ok. elevators were consistently dirty. the casino floor had strange perfume scent. far from most things.