Dear Zoe, What a lovely note, thank you for sharing.See you back soon.

Dear Michael, Thank you for a 5/5 rating! See you back soon.

Dear Lilyana, I am very surprised to see this comment about the cleanliness of the hotel. As generally we receive nothing but praise on this. Please accept my sincere apologies.

Dear Scott, What a lovely review! Thank you for sharing it, and hope to have you back soon for another great stay.

Dear Thusitha, Thank you for your rating. I am sorry to see that on this occasion we only achieved a 2/5. Hopefully you will give us another chance, so that we can show you that we are more than capable of delivering a 5/5 stay.

Dear Aster, Thank you for sharing your rating following your stay. I am sorry to see that the Front Office team had such a negative effect on your stay. I will forward your feedback to the Front Office manager for further review.I hope you will give us another chance in the future, so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

Dear Haijing, Sorry to see such a low rating, without any detail shared. Hopefully you will give us a chance in the future to remedy any issues that you encountered.

Dear Julia, Thank you for this review! I am happy to see that overall your stay went well, and at the same also appreciate the constructive aspect shared that allows us to improve.See you back soon for another 5/5 stay.

Dear Ricky, Thank you for the great rating! See you back soon.

Hi Derek, Thank you for taking the time for leaving a review following your stay. I am sorry that you faced some shortcomings, where possible we will ensure that we improve! Hope to have you back soon.

Dear D, Thank you for taking the time for letting us know about your experience at the hotel. I am sorry to see that some aspects of your stay didn't go as well as one would expect, and this will be discussed further with the team. On a positive, however, I am delighted to see that the service was commendable. Hope to have you back soon, so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

Dear Veronica, Thank you for this lovely rating. See you back soon for more.

Dear Sylvia, Thank you so much! See you soon :-)

Dear Dawn,Thank you for your rating. Sorry to see that we only scored 3/5. Hope to have you back soon for a hopefully faultless stay.

Dear Jessica, I am sorry to see that we only scored 2/10. I hope you will give us another chance, so that we can show you that we are more than capable of delivering a 10/10 stay.

Dear Bryn,Thank you for your rating of 5/5. At the same time, also I am grateful for the constructive detail shared. See you back soon.

Dear Jessica,Thank you for a 10/10 rating. See you back soon.

Dear Russell, Very disappointing to see a 2/10. I am sorry that we let you down. I hope you will give us another chance, so that we can show you that we are more than capable of delivering a faultless stay.

Dear Rachel,Thank you for taking the time for sharing a rating on Hotels.comI am sorry to see that we didn't hit 10/10! Hope to have you back soon so that we can show you that we are more than capable of delivering a stay that is memorable for all the right reasons.

Dear Albert, Thank you for this lovely rating. See you back soon.

Dear Ben,Thank you for this fantastic rating! See you back soon.

Dear Moshfiqur,Thank you for your rating. I am sorry to see that on this occasion we didn't hit 10/10! Maybe next time?

Dear Darren,Thank you for your rating! See you back soon for more.

Dear Tomomi,Thank you for this lovely rating. See you soon for more.

Dear Guest, Thank you for this lovely note and for sharing it.See you soon for more.

Dear Frances, Thank you for this lovely note! See you back soon.

Dear Janet, Thank you for taking the time for leaving a rating following your stay. See you soon for another good stay.

Dear John,Thank for taking the time for leaving a rating following your stay. See you soon for another good one.

Dear Sheridan,Thank you for taking the time for leaving a review following your stay .I am sorry to see that that the bed was not to your liking! Obviously to some extent this is a personal preference, but regardless please accept my apologies on this. Hope to have you back soon.

Dear Taiwo, Thank you for this lovely note. See you soon for more.

Dear Amitpaul,Thank you for sharing your feedback on Expedia. There are some real positives that I see, but also obvious areas where we could improve for sure. Your feedback will help us on our journey to improve our product. I hope you will be back to see how we used the information to ensure your stay will be memorable for all the right reasons.

Dear Michelle, Thank you for this rating! I am glad to see you had a good time.See you soon.

Hi Steve, Thank you for this rating. See you back soon.

Dear Michelle, Thank you for your rating. Hope to have you back soon for another 5/5 stay.

Dear Paula, Thank you for this lovely rating. See you soon!

Dear Alexander, Thank you for your rating. Hope to see you back for a 10/10 stay soon.

Dear Youssef,Thank you very much for your excellent rating and lovely comments. We look forward to welcoming you back when you next visit Woking.Best wishes,Austeja

Dear Jazmin, Thank you for this lovely note! See you back soon.

Dear Sam.Thank you for taking the time for leaving a review following your stay. I am sorry to see that the bed quality was not to your satisfaction. The beds we have are all Hilton beds and as such, usually warrant lots of praise, obviously not in your case, and the same goes for the pillows. Sam, once again please accept my apologies for not being able to provide a good night's sleep on this occasion, but hope you will give us another chance in the future.

Dear Nicola, Thank you for taking the time for leaving a review following your stay. I am glad to see that overall all went well. Hope to have you back soon, for a hopefully 10/10 stay!

Dear Alison, Thank you for a 8/10! Hope to have you back soon, so that we can show you that we are more than capable of delivering a 10/10 stay.

Dear Melissa, Thank you for taking the time for leaving a review! I am really sorry that on this occasion we let you down; your experience will be discussed in detail with the team. I hope to be able to welcome you back so that we can show you that the AC is working and we took your feedback on-board.

Dear Mark,Sorry to see a 6/10 ;-( Hope to have you back soon, so that we can show you that we are more than capable of delivering a 10/10 experience.

Dear Andrew, Thank you for this note. Hope to have you back soon for a 5/5 stay :-)

Dear Sadi, Thank you for a 4/5! Hope to have to have you back soon, for a hopefully 5/5 stay :-)

Dear Guest, Thank you for a 10/10! See you back soon.

Dear Faiza, Thank you for a 8/10. Hope to have you back soon, so that we can show you that we are more than capable of delivering a 10/10 stay!

Dear Abdullah, Thank you for your feedback. I am happy to see the positives shared! We have dental kits available upon request from reception of course, for your next stay.See you back soon.

Dear Alexis, Thank you for sharing your feedback. I am glad to see that overall the stay went well, and on the same note please accept my apologies for the shortcomings faced, these will be discussed further with the team. I hope you will be back soon, so you can see how we improved.