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" We cant thank your trainee staff enough for such a friendly caring reception after our flight from Miami. Dabira and Jamie were most courteous and kindly allowed early admitance to our room. This made our stay sublime as were exhausted. They selected a superb spacious room with views a large bathroom with separate bath and fantastic shower. A luxurious treat after a rather small cruise cabin! The huge bed and pillows were a dream. Ice machines are avaliable and a fridge large enough to chill my prosecco and chill food to take back to Gozo. We didnt use the gymn or laundry service this time. When we stayed for Miami departure we got lost. Not this time. It gave us time to do a recce of the Elizabeth lines for T4 early the next morning. Thank you for a comfortable luxurious stay."

"Outstanding was all"

"This hotel has a great location. It is also clean and pleasant. Breakfast is nice and the staff are helpful and friendly."

"Clean room and efficient staff"

"Very convenient for Heathrow "

"Excellent and friendly staff that were able to accommodate to my early check-in request. The room was clean and perfect for anyone solo traveling! "

"The room we stayed had bed bugs and we were eaten up big time. We were moved to another room. Staff is very friendly. The owner reported that he is going to take care of the room. Learned a lesson to check the bedding as soon as we enter from now on! This is the very first time this had happened to us. We were naive. Did not think it could be bed bugs! Being very close to Paddington railway station makes the hotel vulnerable to all kinds of infestations and infections. "

"Perfect"

"We loved our stay at the Cumberland, it was perfect for a family of four. The underground station is right around the corner, there was always a cab waiting, and the staff is really kind and helpful. Highly recommend for a family vacation. We only had 2 days in London and would definitely stay here when we return. The only downside I can list is the shower - like a majority of hotels now, it’s next to impossible to keep the water inside the shower because there’s not an actual door, just glass on half. But the bathroom was huge, as was the closet."