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"Every team member was cordial helpful and great"

"Pretty great stay! "

"Everything was good. We had a very spacious first-floor room with direct access to the pool—amazing for the kids. I gave 4 stars only because my daughter’s swimsuit changed color after about half an hour in the pool. I think there may have been too many chemicals, and she was very disappointed to see her favorite swimsuit end up in the trash. We informed the front desk about this situation for the next guests. Hope you changed the portion of the chemical you’re using for the pool. Thank you for our stay. "

"Pleasant staff!"

"Best value in the neighborhood, hands down. You can get a room with a spectacular view for what a closet costs in other LES hotels. Design is spare and inviting. Premium rooms are best—but the premium rooms cost what basic rooms cost elsewhere in the LES. However: the service. I’m a longtime New Yorker, and I know from brusque attitude not being necessarily rude. This ain’t it. Multiple front desk peeps get legit mad at me for asking questions. Most don’t look you in the eye. Bro barked “ID!” when I started spelling my name for the reservation—before I finished speaking. Clearly they’re swamped—big hotel—and maybe understaffed? I can’t stay mad at people in a service role. It’s a lot to deal with. But. I stay here almost every time I come to New York, and I’m gonna keep doing it, because, like I say, tremendous value, best neighborhood. Just wish they’d take a lesson from their neighbors, say, across the street, or down a couple blocks—way less worthwhile hotels, but they’re nice to you."

"Staff is not helping at all."

"Great staff. Clean rooms and comfortable beds! No fridge in rooms and no breakfast. Mediocre coffee offered. "

"There room was very clean. It had what we needed and was in a good location."

"Everything was nice "