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Reviews of The Sleepwell Inn

4 out of 5
The Sleepwell Inn
Washington Street, Workington, England

Reviews

6.8
Rating 10 - Excellent. 9 out of 24 reviews" "
Rating 8 - Good. 3 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 5 out of 24 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Abdul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancel our booking on our way to hotel .
Stayed 1 night in Aug 2023
Response from Sleepwell Inn on 2 Sept 2023
Good evening Thank you for taking the time to leave a review. Unfortunately due to a technical issue we had, the room was no longer available and we apologised for the oversightKindest regardsReception Team

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Sleepwell Inn on 28 Aug 2023
Good afternoon Thank you for taking the time to leave a review for the Sleepwell Inn and thank you for 5 out of 5.Kind regardsReception Team

10/10 Excellent

Ioan Mirel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really polite and helpful. Special Tracey from reception. From the check in to check out was perfect. The room very clean. Lovely spa. Very healthy breakfast. Overall we had a very good time
Stayed 1 night in Aug 2023
Response from Sleepwell Inn on 28 Aug 2023
Good afternoonThank you for taking the time to review the Sleepwell Inn. Thank you for a lovely review and will pass on to Tracey and the rest of the team that they were helpful and polite.Hope to welcome you back soonKindest regardsReception team

2/10 Terrible

Jeanette

Travelled with partner
Liked: Amenities
We booked into the Sleepwell Inn for 4 nights via Expedia but when we arrived we found out that there were no rooms available. The staff at the Workington Hotel managed to find us a room for 1 night. We were very happily with the accommodation provided but later that night we had an issue with our door and couldn’t get into the room. After going backwards and forwards 4 times and the Manager Andy not being able to open the door either the staff had to break into the room. Obviously we couldn’t stay there as there was only half a door left. Now I do have to say that Andy and his staff were fantastic and nothing was too much trouble. Andy found us a room in the hotel which was absolutely lovely. After a good nights sleep breakfast was provided free of charge. So a massive shout out to Andy and his staff you were fantastic and we would come back again.
Stayed 4 nights in Aug 2023

8/10 Good

Shirleyann

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Sleepwell Inn on 28 Aug 2023
Good afternoonThank you for taking the time to review the hotel and for 4 out of 5 on the review. Hope to welcome you back soonKindest regardsReception Team

10/10 Excellent

Leann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2023
Response from Sleepwell Inn on 28 Aug 2023
Good afternoonThank you for taking the time to review the hotel and for 10 out of 10 review. hope to see you soonKindest regardsReception team

6/10 Okay

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy
Standalone hotel. Check-in down the road (not far). Most rooms on a busy road with a lot of traffic noise + could hear other roms through the wall. Not enough milk with no onsite reception to request more. Good size room and fairly comfotrable.
Stayed 1 night in May 2023
Response from Sleepwell Inn on 2 Jul 2023
Good morningThank you for taking the time to leave a review for the Sleepwell Inn. I am sorry to see that the room was not as you expected please accept our apologies. I am pleased to see the room size was good and was comfortable.Kindest regardsReception team

6/10 Okay

tony

Stayed 1 night in Apr 2023
Response from Sleepwell Inn on 24 May 2023
Good afternoonThank you for taking the time to review the Sleepwell Inn. If there was anywhere we could make any improvements please contact the hotel direct and we would be happy to discuss this with you.kindest regardsreception team

6/10 Okay

Denry

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Mar 2023
Response from Sleepwell Inn on 10 Apr 2023
Good morning Thank you for taking the time to review our hotel, I am sorry to see we did not meet expectations and if you would like to contact us directly we would be happy to discuss any issuesKindest regardsReception Team

10/10 Excellent

Adrian

Stayed 1 night in Oct 2022
Response from Reception on 4 Dec 2022
Good evening Thank you for 10 out of 10 for your recent stay at The Sleepwell InnKindest regardsReception

2/10 Terrible

Robert

Stayed 1 night in Oct 2022
Response from Reception on 6 Oct 2022
Good eveningThank you for your review, we are sorry to see that you did not enjoy your stay, please could you contact the hotel directly so we can investigate the issues.Kindest regardsreception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay. Excellent staff.
Stayed 1 night in Sep 2022
Response from Washington on 2 Oct 2022
Thank you for your review we are pleased you enjoyed your stay with us.Kind regardsThe team

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Reception on 2 Oct 2022
thank you for your review and we are pleased you enjoyed your stayKind regardsThe team.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not happy.
The reason for giving 3stars is because for an hotel with 4star you will not get what you expect. The room is very small, the light is very low level, the window is not opening so we couldn't have fresh air. The smell inside the room is awful. Is smell like some rodent died there. Over night you can here the pipe working from all rooms around. And the attitude of staff from restaurant was quite rude. Definitely I will not come back and recommend to anybody.
Stayed 7 nights in Aug 2022
Response from Reception on 31 Aug 2022
Good afternoonThank you for your review, first let me apologise that the hotel did not meet your expectations. Please could you email or call the hotel directly so we can investigate this matter further for you.Kind regardsReception

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not enjoyable
The room was way to hot to sleep in it’s the worst nights sleep that I can ever remember having
Stayed 1 night in Aug 2022
Response from Reception on 17 Aug 2022
Good Morning, Thank you for your review. I am so sorry to hear that you did not have a good nights sleep while staying with us. Unfortunately the weather has been warmer than usual which obviously we can not control. I do apologise for this. There should have been a fan supplied in your room to help with the heat. Was yours functioning correctly? Kind Regards

2/10 Terrible

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hot room
I had 2 nights there the room did not have a window that opened The fan was know good the room was so hot I didn’t get much sleep Would never stay again
Stayed 1 night in Aug 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Reception on 17 Aug 2022
Good Morning, Thank you for your rating. This is greatly appreciated. Kind Regards

10/10 Excellent

SPENCER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was spotless Paula is so nice
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Sleepwell Inn Stay was Ohkay Ohkay
Sleepwell Inn is operated under Washington hotel but location wise it has been kept isolated n away from main building. Entrance and passage is closed and you can feel no fresh air with 0 ventilation. Windows are very small and curtains put on were like ages. Carpet in the room was felt like lost the life and Electric bulbs were fused out. I had only two ceiling short lights and two in washroom which was giving very less brightness. Washroom lock was broken so could use washroom when friends were about to visit the room. Television set is of almost no use as it very small in size and has very bad audio. Good thing about stay was only one thing and it was housekeeping. It was done every day and was done precisely.
Stayed 3 nights in Apr 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

Lynne, Liverpool

The outside of the building looks rundown, nets look dirty, but once inside it’s much better Clean , but does need an update & refresh
Stayed 1 night in Jul 2020

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020