Yarmouth Isle-of-Wight Ferry Terminal

Better lighting in car park when it's dark. Difficult to see where the disabled spaces are

Decor, hotel quality, and cleanliness was excellent. Lots of great amenities included. Guest service was friendly and efficient. Important to note that there is no elevator. Also, glassed in bathroom was not very private and sound through ceiling and room door was very noticeable.

The room we stayed in first was in the manor itself. It wasnt too bad but everything was tired looking However, a staff member did tell us they were doing a floor at a time and refurbishing everything, which would explain the rubbish by the back of the building where the disabled entrance was, The 2nd night,we were in The Grange, which is a short walk from Warbrook House and the room was bigger, more disability friendly and more modern. It is impossible to say anything negative about the staff. They were amazing. Anything we needed or anyone we spoke to were friendly, polite and nothing was too much trouble. I had my disability assistance dog with me ans they even left a bed and a bowl out for him, which was really kind. The restaurant was superb, with plenty of choice and a very attentive waitress too. We would definitely stay again although probably in the Grange until everything is refurbished but I would recommend the hotel to anyone that appreciates friendly staff and superb food.