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Reviews of Holiday Inn York, an IHG Hotel

3.5 out of 5
Holiday Inn York, an IHG Hotel
Tadcaster Road, Dringhouses, York, England

Reviews

8.2

Very good

Rating 10 - Excellent. 397 out of 1001 reviews" "
Rating 8 - Good. 371 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and fresh. Staff were excellent and food was verygpod
Stayed 1 night in Apr 2024

10/10 Excellent

Leung

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

8/10 Good

Bethany

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 Poor

Rebecca, Carlisle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were pleasant and the Breakfast was nice but the room was honestly awful. Fridge warm and dirty, shower flooded all over bathroom after 1min use and couldn't be fixed until the morning. Air com dripped and caused a soaking wet carpet in entrance way. Beds were made but not properly and duvet too small on kids bed single duvet for a double sheet. Bathroom was tiny couldn't shut the door without going into the shower. Door didn't lock and handle was coming off. I expect more from my past experiences with IHG brand.
Stayed 1 night in Apr 2024

6/10 Okay

Eslam

Travelled with family and small children
Food was nice
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have returned to this hotel many times.It is very convenient for a visit to York.Free parking and easy,nice walk into town.Always clean with pleasant staff and good value for money.
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Aled

Liked: Staff & service
decent stay
Stayed 2 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel. Good location with easy access to town centre. Friendly hospitable staff. Clean rooms. Overall, a pleasant stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 Poor

Billy

Travelled with partner
Liked: Amenities, property conditions & facilities
First the positives, very pretty and nicely laid out, clean room and breakfast was excellent. But our experience overall wasn't what we hoped for. When we came in, they lost our booking and when we finally sorted it all out and got a room, it wasn't the room we booked for! Instead we went from a king to a double room. When we got to our room, the door was ajar with some dirty cloths stopping it from closing and a half empty McDonald's cup outside our room. We were told this was the cleaner but didn't seem to see it as a big issue. Overall kind of disappointing because the hotel itself was excellent.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Apr 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn YORK. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards Hotel Management

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the price, easy parking, next to easy transport links.
Stayed 1 night in Mar 2024
Response from Hotel Management on 20 Apr 2024
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

kareana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are really pleasant and friendly very polite and helpful
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Gerald

Travelled with partner
Liked: Staff & service
The hotel menu is good, with a decent selection of food and variety. However the fried fish was greasy with too much batter. The breakfast menu is excellent with a good variety of both hot and cold food, and beverages. Our room was clean and comfortable, but was spoiled somewhat by some poorly maintained fittings which were suffering from wear.
Stayed 3 nights in Mar 2024
Response from FO Team on 8 Mar 2024
Dear Gerald,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Okay

Linda

Disliked: Staff & service, property conditions & facilities
Hi. Charged £50 on my debit card. Awaiting refund. I was told on check in the £50 was just to authorize my account incase I charged anything to the room.
Stayed 1 night in Mar 2024
Response from FO Team on 8 Mar 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

JOAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for 1 night but thoroughly enjoyed. Staff very pleasant and helpful and Hotel presents itself very well , room lovely, would definitely stay here again.
Stayed 1 night in Mar 2024
Response from FO Team on 8 Mar 2024
Dear JOAN,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Tianyi

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FO Team on 8 Mar 2024
Dear Tianyi,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Mrs Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting for a family occasion and this was the closest most affordable hotel to the venue. The main reason that we booked this hotel was because of the parking being included in the price 👍
Stayed 1 night in Feb 2024
Response from FO Team on 16 Feb 2024
Dear Mrs Elizabeth,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for york new friendly staff and and great breakfast
Stayed 1 night in Feb 2024
Response from FO Team on 16 Feb 2024
Dear Jay,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from FO Team on 16 Feb 2024
Dear Sue,Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel, bit tired and small rooms but clean and friendly helpful staff. Good selection of fresh breakfast , continental and cooked. Good sized free car park.
Stayed 1 night in Feb 2024
Response from Hotel Management on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful and friendly staff. Daily housekeeping service was very welcomed, our room and bathroom was cleaned daily. Free parking an absolute bonus, and a great breakfast. The list goes on
Stayed 4 nights in Feb 2024
Response from Hotel Management on 8 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were attentive and made a huge difference to our stay. We had four young children in our party and didn’t feel uncomfortable, the children were welcomed and cared for. Lovely breakfast buffet, plenty of various options. Great location - a very short bus ride in to the centre of York city (which the kids loved). Could’ve easily walked. Hotel provided us with a city map and directed us. Really helpful. Will definitely be visiting again.
Stayed 1 night in Feb 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very enjoyable few days in York the hotel was excellent and the breakfast was very good and varied from full english to continental. The location of hotel was great just outside the city centre and about a 25min walk or the bus stop was just across the road no 4 bus costing £2. There were also two pubs across the road serving excellent food in the evenings if you wanted a change from the hotel restaurant. I would highly recommend a stay and will definitely be returning in the future.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but good
The hotel was basic but clean and the staff were excellent
Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Jason

Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 27 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2024
Response from Hotel Management on 27 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 3 rooms for one nights stay after my 60th Birthday party. The staff were excellent especially Hayley who said she would make sure all three rooms were side by side, when we arrived they were. At breakfast the choice was superb we didnt arrived for breakfast until nearly 10am. Everything was fresh and plentiful. There was no HP sauce but ipon asking a member of staff it was replenised immediately. Overall I could not fault ANYTHING about our stay only the beds were so comfy we ALL slept much later than planned!!!
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Carron

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Louise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very welcoming and professional
Stayed 1 night in Jan 2024
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Samantha

Travelled with group
Liked: Amenities, property conditions & facilities
It would have been nice to have a set of drawers to put clothing in. There wasn’t any information as to how to get the TV to work. However, the hotel was very clean, staff were very pleasant and the breakfast had a great choice.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Morton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Everything perfect - decent dinner with lots of choice and a great breakfast. Staff helpful and friendly. Super find.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Okay

Amanda

Stayed 2 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

4/10 Poor

Peterson

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Christopher

Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Okay

lee

Liked: Staff & service, room comfort
Old
Room was basic not very clean and the toilet area very small Cheap toilet paper and no toilet brush. Bar area feels like a large reception area Definitely not £140 I think at least half that and I do stay in a lot of hotels. Staff were good
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Okay

Sumi

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stress free christmas getaway
was looking for a stress free restful Christmas get away, and that's what we got, comfortable clean. friendly cleaning restaurant and reception staff. we went for the accommodation and breakfast package and were very happy with both. definitely thinking of coming back and doing the full tourist bit
Stayed 3 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Victoria

Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

michael

Stayed 4 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Roy

Travelled with partner
All good thanks
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A calm clean relaxed hotel
A spacious calm hotel out of the city walls by the racecourse. Very easy to get a bus in and out of the city. Friendly and helpful staff. Free onsite pafking excellent. Perfect location for York parkrun!
Stayed 2 nights in Dec 2023
Response from Thank you for taking the time to tell us about yo on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff
Hotel was clean and comfortable. Staff helpful especially the chap on night reception on 191223. My partner had bad toothache. She was standing outside getting fresh air. He kept checking on her to make sure she was ok
Stayed 3 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff comfy feel
Stayed 4 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Sallyann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet room, staff very polite and helpful, great selection for breakfast definately worth tbe money
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management

6/10 Okay

Susan

Travelled with family
Liked: Staff & service, room comfort
Would not return
To say it was a premium room, it was pretty standard, nothing premium about it for what I paid, the breakfast was amazing plenty of choice, the dinner not so good, not enough choice I had the apple tart tati, not good at all, tasteless and like a kiddies portion, also room 403, the bathroom was the smallest I have ever encounter , only just get one person in.
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn YORK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. kind regard's Hotel Management