Egyptian cotton sheets, premium bedding, in-room safe
Check availability

Reviews of Hotel Indigo York, an IHG Hotel

4 out of 5
Hotel Indigo York, an IHG Hotel
88-96 Walmgate, York, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 747 out of 1109 reviews" "
Rating 8 - Good. 273 out of 1109 reviews" "
Rating 6 - Okay. 51 out of 1109 reviews" "
Rating 4 - Poor. 23 out of 1109 reviews" "
Rating 2 - Terrible. 15 out of 1109 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were incredibly professional and helpful. Great breakfast and comfy rooms
Stayed 6 nights in Apr 2024
Response from Christopher R on 30 Apr 2024
Dear Mark,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location. Breakfast was delicious and lovely staff throughout.
Stayed 1 night in Apr 2024
Response from Amy C on 24 Apr 2024
Dear Nicholas,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Christopher R on 21 Apr 2024
Dear Anthony. Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was excellent except the car park which is inadequate, poorly maintained and over priced. was shocked to be charged £15 per day (hadnt been charged on previous visit about 4 years ago) and to find that carpark remained in a poor state of repair with spaces that are too small and multiple pot holes.
Stayed 5 nights in Apr 2024
Response from Christopher R on 16 Apr 2024
Dear Alan,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms very comfortable, clean and well presented. Stayed five nights and would definitely recommend.
Stayed 5 nights in Apr 2024
Response from Christopher R on 16 Apr 2024
Dear Samantha, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and all the staff is so nice.
Stayed 3 nights in Apr 2024
Response from Amy C on 13 Apr 2024
Dear Adam,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Philip, Ipswich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, so close to centre but also peaceful. The road it is on leaks straight to the centre with lots of restaurants and cafes along it. Hotel room was great, we stayed in a club style room.
Stayed 2 nights in Mar 2024
Response from Amy C on 28 Mar 2024
Dear Philip,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Sarah-Jane

Stayed 2 nights in Mar 2024
Response from Christopher R on 16 Apr 2024
Dear Sarah-JaneThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

8/10 Good

Ashley

Stayed 2 nights in Mar 2024
Response from Amy C on 7 Apr 2024
Dear Ashley,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

6/10 Okay

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived early and was allocated a room which was great. Staff are amazing and room was lovely. Breakfast not up to the "best breakfast in the uk" award. Scrambled eggs weird and strange flavour and texture. Not enough choice of meals if you dont want to walk into town after walking around for hours all day. It certainly is not 20 min walk from station unless your a young fit person! At least 30 mins walk from station.
Stayed 2 nights in Mar 2024
Response from Christopher R on 7 Mar 2024
Dear Lynn,Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay with regards to breakfast. Please rest assured that all your comments have been taken into consideration and reviewed by the Kitchen and food and beverage team to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Front of House Manager. Christopher R

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The bet hotel in York
Stayed 1 night in Mar 2024
Response from Amy C on 4 Mar 2024
Dear SusanThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amy C on 29 Feb 2024
Dear David,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Anthony Shaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed for a few days away was adequately provided
Stayed 3 nights in Feb 2024
Response from Amy C on 23 Feb 2024
Dear Anthony Shaw,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Forteath,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The staff were all incredibly helpful and pleasant.Breakfast was really good, with plenty of choice.
Stayed 3 nights in Feb 2024
Response from Amy C on 23 Feb 2024
Dear Forteath,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking at the hotel was nearby and lots of restaurants around the area where the hotel was situated
Stayed 3 nights in Feb 2024
Response from Amy C on 20 Feb 2024
Dear Anne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Biswajit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Amy C on 19 Feb 2024
Dear Biswajit,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

6/10 Okay

R.E

Stayed 1 night in Feb 2024
Response from Amy C on 4 Feb 2024
Dear R.E,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Amy C on 3 Feb 2024
Dear Richard,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Florian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, can't fault it.
Stayed 1 night in Feb 2024
Response from Amy C on 3 Feb 2024
Dear Florian,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building fitted in to the surrounding area
Stayed 2 nights in Jan 2024
Response from Amy C on 3 Feb 2024
Dear Peter,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

MARTIN

Stayed 1 night in Feb 2024
Response from Amy C on 4 Feb 2024
Dear Martin,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Amy C on 3 Feb 2024
Dear Per,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

2/10 Terrible

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Amy C on 31 Jan 2024
Dear Janice,We apologise again for the disturbance during your stay. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Joanne

Stayed 3 nights in Jan 2024
Response from Amy C on 30 Jan 2024
Dear Joanne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Darren

Stayed 2 nights in Jan 2024
Response from Amy C on 30 Jan 2024
Dear Darren,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Richard

Stayed 4 nights in Jan 2024
Response from Amy C on 30 Jan 2024
Dear Richard,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very central. Plenty of restaurants in the same area. Staff very courteous and friendly. Would go back again.
Stayed 3 nights in Jan 2024
Response from Amy C on 26 Jan 2024
Dear Catherine,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a brilliant hotel, and the breakfast was great. Just a short walk from the town centre which was really convenient.
Stayed 3 nights in Jan 2024
Response from Christopher R on 24 Jan 2024
Dear Gemma,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024
Response from Christopher R on 24 Jan 2024
Dear Andrea, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amy C on 22 Jan 2024
Dear Dominic,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Carley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy C on 22 Jan 2024
Dear Carley,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Well located, 10 minute walk to the Minster. Great breakfast. Premium room was impressive and a huge bed. Very friendly service. Would recommend and stay again.
Stayed 1 night in Jan 2024
Response from Christopher R on 20 Jan 2024
Dear Michael, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great 4 night stay here. The staff were very friendly and helpful.The room was very well equiped,the food superb. The locatioin of the hotel was perfect for all the sights we wanted to visit.The weather was bitterly cold but the room was warm.
Stayed 4 nights in Jan 2024
Response from Christopher R on 20 Jan 2024
Dear Janet,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

6/10 Okay

William

Liked: Property conditions & facilities, room comfort
Room was 5 star but the breakfast reminded me of a 3 star Crest Hotel in the 1980s. It certainly fell well short of the room. Overall, I would say the room was value for the discounted price paid. If I stayed there again, I would find somewhere else to have breakfast and in York there are plenty of options.
Stayed 1 night in Jan 2024
Response from Amy C on 16 Jan 2024
Dear William,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay. Please rest assured that all your comments have been taken into consideration and reviewed to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Kind regards,

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Amy C on 16 Jan 2024
Dear Andrew,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were amazing, always smiling, helpful. Room was beautiful, lovely bathroom and always clean and topped up with towels, coffee, milk and water in the fridge, bed was lovely and comfortable. Thank you ☺️
Stayed 2 nights in Jan 2024
Response from Christopher R on 15 Jan 2024
Dear Gina, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from Amy C on 4 Feb 2024
Dear David,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Amy C on 14 Jan 2024
Dear George,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Charlotte

Stayed 1 night in Jan 2024
Response from Amy C on 11 Jan 2024
Dear Charlotte,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Florence

Stayed 3 nights in Dec 2023
Response from Amy C on 11 Jan 2024
Dear Florence,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Amy C on 11 Jan 2024
Dear Paul,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Emma

Stayed 1 night in Jan 2024
Response from Amy C on 11 Jan 2024
Dear Emma,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

E

Stayed 1 night in Jan 2024
Response from Amy C on 11 Jan 2024
Dear E,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

8/10 Good

Neil

Stayed 2 nights in Jan 2024
Response from Amy C on 11 Jan 2024
Dear Neil,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Rebekah Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are professional and friendly at all times. They took such good care of us. The rooms are lovely. The breakfast is wonderful as well including both continental and hot breakfast. Highly recommend!
Stayed 6 nights in Dec 2023
Response from Amy C on 11 Jan 2024
Dear Rebekah Elaine,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Lucie

Stayed 2 nights in Jan 2024
Response from Amy C on 11 Jan 2024
Dear Lucie,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

ANDREW

Stayed 2 nights in Dec 2023
Response from Amy C on 11 Jan 2024
Dear Andrew,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent, Would stay again 5*
Beautiful boutique hotel. Very tastefully decorated. Excellent sized rooms. Good location, 5 minutes to centre. Best hotel breakfast we've had. Highly recommend and would stay again.
Stayed 1 night in Jan 2024
Response from Amy C on 7 Jan 2024
Dear Richard,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our New Year weekend away was excellent. Staff couldn't do enough for us, excellent walking distance into the centre of York. Will certainly call back for another stay.
Stayed 3 nights in Dec 2023
Response from Amy C on 31 Jan 2024
Dear Jenny,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,

10/10 Excellent

Leanne

Stayed 1 night in Dec 2023
Response from Christopher R on 3 Jan 2024
Dear Leanne,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R