Palace Resorts hotels in Yucatan Peninsula, Mexico

"Excellent "

"The rooms were always cleaned every day. Sometimes they would come twice a day if they could. The staff at the hotel and outside were very sweet and helpful! Loved that the beach was right there and all the amenities they had to offer! Would definitely visit again! "

"Mom & 17yo teen thoroughly enjoyed our one-week stay at ORP. Standard junior suite room w/ garden view. Pros: attentive & friendly staff (kudos to Aylin from Guest Services and William from entertainment), attractive & well maintained property; variety of food & pool options; stylish & spacious rooms; kid-friendly activities, facilities, & entertainment. Cons: bathroom mold in otherwise visibly clean rooms; mixed food quality; lack of activities/entertainment for adults. The positives at this beautiful resort far outweigh the few negatives. Good pick for travelers focused on comfort, relaxation, & value for the price. Great place to stay with young children, as even the basic junior suite is spacious. Adjacent sitting room area has a couch and desk. The garden view was attractive with lush greenery. Felt very private. Decor is stylish and bright. In general the room was well cleaned. However, I was dismayed that from the jetted tub (itself a major plus) there was a direct view of under the bathroom sink, showing about 4-6 inches of wall space which was covered in black mold across the length of the counter bottom. I would never have noticed this except from that vantage using the tub. Granted, it's a humid environment, so not hard to understand how this happens quickly but hopefully the hotel will take extra steps to check for this. My teen daughter and I were looking for a restful experience, which ORP definitely provided. Top notch, friendly service."

"The staff was so rude, I’ve never been to an all inclusive that the staff was not overly polite and helpful. The food was DISGUSTING! Couldn’t get into a single restaurant in the resort the whole 6 days we were there. Charged us for my youngest daughter losing her wristband, $78 at the end. There was no food around the area to eat after 7pm. The buffet was miserable, same used food daily. "

"Staff was extremely hospitable and went out of their way to make our vacation special. Booking trips off the resort was easy and ALL the food we had was excellent! Would stay here again, definitely liked having the heated pool in the excellence club. "

"Not enough staff. buffet staff cant bring cutlery or clean tables. slow and even non existent service. waiters forget your orders. too long waits in all restaurants. won’t be back. Food mostly gross. -Magey mexican was the best."

"Best hotel of all time "

"Everything was amazing "

"Everyone so helpful and friendly. The other guest were also very sweet ."