Front of property
Check availability

Reviews of Hotel Phoenix

4 out of 5
Hotel Phoenix
Sesvetska cesta 29, Zagreb

Reviews

8.0

Very good

Rating 10 - Excellent. 60 out of 188 reviews" "
Rating 8 - Good. 87 out of 188 reviews" "
Rating 6 - Okay. 23 out of 188 reviews" "
Rating 4 - Poor. 15 out of 188 reviews" "
Rating 2 - Terrible. 3 out of 188 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Laura

Travelled with group
Liked: Staff & service
The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Stayed 1 night in Sep 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Fine for being close to the airport
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Stayed 1 night in Jul 2022

8/10 Good

Roman John

Travelled with group
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Jul 2022

8/10 Good

Katija

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
Stayed 4 nights in Aug 2018

4/10 Poor

Larry, Sarajevo

Disliked: Staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Stayed 1 night in Aug 2018

8/10 Good

Hev, UK

Liked: Staff & service, room comfort
Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Stayed 1 night in Aug 2018
Response from Arijana on 16 Aug 2018
Dear guest, thank you for staying at our hotel and reviewing us! We are sorry to hear that we didn't meet some of your expectations, but we will try to fix the problems as soon as possible. Best regards!

4/10 Poor

Sofia, Montreal

Liked: Room comfort
Disliked: Staff & service
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Stayed 1 night in Jun 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and enjoyable hotel
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Charges for things they say are included!
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
Stayed 1 night in Jan 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Stayed 2 nights in Aug 2017

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little unexpected jewel
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.

10/10 Excellent

Young Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value deal. Nice wellness center.
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.

2/10 Terrible

Yao, Califonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't recommend it
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.

8/10 Good

Daniella, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot with everything we needed.
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.
Response from Hotel Manager on 7 Sept 2016
Dear guest, thank you for nice review. Hope to see you back again in hotel Phoenix and to wish you warm welcome. Best regards.

10/10 Excellent

Stan, Loughton

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but still needs to be improved
Hotel was looking good but we were given a small attic room which was nothing like the photos for the room type that we booked. It was still good but this ruined the otherwise good first impression. The hotel is still being built and it is partially a construction site.

6/10 Okay

michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit out of the way, but that was fine with us. The hotel staff was above and beyond helpful and friendly. But the rooms were a little lacking. The duvet cover was dirty/stained. And the shower drain was very very slow. But the staff were soooo nice. So that really made an impact. And their breakfast buffet was VERY good. With an omelet bar, which is always awesome :)
Dear guest, thank you for your comment. We are always trying to improve our service. I apologize for the Duvet cover. Next time when you visit us we will make sure to make no mistakes and to provide the service you deserve. Best regards from hotel Phoenix.

10/10 Excellent

Wayne, California usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't pass this one by
Great place to stay after a long drive. Great staff. Good breakfast. Very very nice room.
Response from Dunja on 25 Jun 2016
Dear guest, thank you for your kind review. Best regards, Hotel Phoenix Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The hotel is in the middle of nowhere. Too much travel and too much traffic .The hotel is mediocre hotel

8/10 Good

Willy, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Its a good hotel if you are travelling with a car. A bit far away from the centre but you pay a relative cheap price for it. Fair Deal. Breakfast was nice. Staffs are helpful.

10/10 Excellent

Mark, Minnesota, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Sweet Retreat and Spa
The Hotel Phoenix has big plans for an entire area in Zagreb..and they are on their way to making it happen. We found the hotel easily and enjoyed the room, the staff and the spa (which is included free). The spa has an endless pool for swimming, a massaging Jacuzzi, and a sauna. There is a fee for the Tanning bed. The breakfast was a "cook-to-order" meal and was fabulous. The staff could not have ben better and more kind. We also chose to eat dinner at the hotel the day of our arrival and were served so well by the waiter and the food was wonderful. I would highly recommend this hotel

8/10 Good

Kat, Perennial Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SelfPromotes as Most Romantic Hotel!
Lovely hotel, probably more suited to couples than singles; lovely facility on main floor for hosting private parties or outdoor events as well. Great breakfast. Super super helpful staff. Great bathtub as well....

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
No swimming pool , just a large jacuzzi
No help or easy transportation of luggage Very run down surrounding area A bit far away from the city centre 11 KM Rooms not maintained well

6/10 Okay

Verified traveller

Liked: Staff & service
Nice enough hotel but not close to anything.
Spent 4 nights in Hotel Phoenix in the "Deluxe Romantic Room". The hotel wasn't quite as advertised - our bath was broken and the welcome display was not as pictured. The swimming pool isn't a swimming pool either, it's a hot tub. The hotel was still nice enough however. The staff were all very friendly and helpful and the food was good, so no complaints there at all. The biggest problem with the hotel is that it's 10KM away from the city of Zagreb and there is nothing in close proximity to it. We'd have been as well just paying more for a central hotel once we included the amount of money that we had paid for taxis every day. If you're on a business trip and just need a comfortable bed at the end of the day then this hotel is fine - the beds are very nice. If you're a tourist looking to see Zagreb I'd advise you to splash out on a city center hotel.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Half term break
Good stay in Zagreb. Hotel is about half and hour taxi ride from centre of town - you need to take the tram and a bus for an alternative. This hotel is well kept, the staff are very friendly and helpful and it has a good gym and Wellness Centre. The only issue we had was that our room wasn't cleaned that thoroughly; the beds were remade and new towels were provided but the sink, toilet and surfaces didn't paper to have been. Not a problem but would have expected this for a 4 star hotel. This didn't detract from our stay.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Do not trust what they tell you
Paid for a romantic room at the higher rate. The hot tub was not working the night we checked in. They promised they will fixed it the next day. They didn't. The tub was not working. Hotel staff wouldn't refund any money and charge us just for the regular room. Refused to give us any documentation, at least a proof that they even bothered to call a hot tub service man.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
I didn't bother to go into the hotel.
I drove to the hotel and didn't even check in. It's situated in an industrial zone far from the city centre in a questionable area. Not as described.

8/10 Good

huber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guveli, brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality
for a last minute booking, and very late stay, had a good experience. a bit old but stylish and confy beds...

10/10 Excellent

virgilio eneide, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy materass the bed is to small
we had a great time a good dinner great service and a lovely breakfast in the morning ! the waiting staff was very good and the food great!
Response from Hotel Phoenix on 18 Oct 2014
Dear guest, thank you very much for your feedback! We are very happy to hear that you enjoyed your stay in hotel Phoenix****! We hope to welcome you again! Best regards from Hotel Phoenix Team

6/10 Okay

Verified traveller

Disliked: Room comfort
Smallest single bed
Booked for a triple room but got 2 singles. This was the smallest bed I've ever had! Fridge was good and huge. Other thing is not impressive.
Response from Hotel Phoenix on 13 Sept 2014
Dear guest, thank you for your feedback! If guest booked a room for 3 people than he will certainly get a room por 3 people but you have booked and paid for 2 persons and added as a wish/request that the room has triple occupancy. In reservations conditions is written that the hotel will provide you what you add as a wish or request if that is possible but the hotel is not obligated to do so. We are sorry we couldn't offer you tripe but they were all booked. Hope to welcome you again in our hotel! Kind regards, hotel Phoenix

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Hotel
The hotel was brilliant - it doesn't look good from the main road, and the car park and entrance is up a narrow entrance, however the hotel itself inside was lovely. The room was large, with a really good shower, and comfortable beds. The food and wine in the restaurant was excellent!
Response from Hotel Phoenix on 30 Aug 2014
Dear guest, thank you very much for taking time to give us feedback! We are happy to hear that our hotel Phoenix met your expectations and that you are pleased with our service and gastro offer! We serve only top quality products and we are glad that you liked it! We hope to welcome you soon again! Kind regards from hotel Phoenix!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Andrea, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
No good, is an anachronistic place, not really clean. Is not for international Busness traveller, maybe is for local persons that wan to be there one night to have fun

6/10 Okay

Tired, USA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Sleepless in Zagreb
The hotel hosted a wedding reception during our 1 night stay and put us on the 1st floor. The music was unbelievably loud (even ear plugs did not help) and lasted until 5am in the morning. The hotel staff was not helpful at all. They gave us bad information about where to eat (they had to shout to be heard above the wedding reception noise), didn't answer the phone when we called at 2am to ask them to address the noise issue, and refused to ask the band to turn down the volume when we went downstairs to talk to them. The hotel itself was clean and nice but worthless since it was impossible to sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Dan, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks average from outside but is very nice inside
Easy to find, but is very easy to miss the turn for parking. The turn is a small alley just East of the hotel. There is a sign, but if you're coming from the east it is easy to miss. The hotel looks bad from the outside (lots of construction and remodeling), but inside the hotel is VERY nice.

8/10 Good

Melissa, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for a short stay
The hotel was nice and modern with great facilities. Its far from the center if you plan to site see in zagreb and a short drive to the airport. There didn't seem to be much around the hotel but we arrived at night. The hotel staff were great and since we had to leave before breakfast started they made us little breakfast packages to go, that was really nice. Overall a great value!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Katherine, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is an excellent hotel for the price. My only comment is the neighborhood. There is nothing really walkable near, but it is close to the highway. I booked this hotel because I thought it was near the airport, but I misunderstood and it was about 30 mintues away by car. However, the staff was amazing and EXTREMELY accomidating. I had two twin 7 mos old babies and they provided two cribs at no charge. Also, the rooms are very spacious and clean.

10/10 Excellent

Margaret, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
I enjoyed my stay at the Phoenix Hotel very much - rooms were very clean, tastefully decorated and well equipped. The hotel was easy to navigate through, food was very tasty and reasonably priced. It is a bit far from the city centre, but it only takes about 15-20 minutes by car to get there, so not a big deal. But the best thing about this hotel is its staff, they offered one of the best customer service experiences I have ever received. Everyone was extremely polite and friendly, always there to help, but not "in your face". I cannot praise them enough!

8/10 Good

Harry

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel for the family to stay
Great modern Hotel if you don'tmindto be 15 min from the town center. Free parking compliments to the location. Food is on the expencive side. Better eat out. Serving staff is young and not always best trained but all problems are solved immediately when the supervisor gets involved. I would recommend the hotel spa - nice little pool with a jacuzzi for the relaxing after a day working.

8/10 Good

Patrick, Richmond, VA.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Phoenix has an awesome staff that is very helpful in anything that you may need. Stefano had some great recommendations for Croatia. The hotel itself is in the suburbs of Zagreb about 15 minutes from the center. Overall it was just what I needed for my two days in Zagreb.

8/10 Good

N.H.O., Washington, DC

Liked: Cleanliness, staff & service, room comfort
Peaceful place with high quality service
The location is far from the center of the city but it makes the place peaceful. My only problem was the toliet was running all night but the staff was extremely friendly and grateful for my brief stay so comfortable.

10/10 Excellent

Steve, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Place to Rest -
It is off city center by around 20 minutes drive. But, if you are looking for great value of money, then it is a great place. Very relaxing rooms, and great breakfast with eggs of your choice ! Has a nice SPA with lit swirl pool (romantic at night). They also offer massages. I had an unforgettable one hour massage for 37 euros ! Free Parking on site and staff very friendly.