Deluxe Double Room, Balcony | Balcony view
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Reviews of Hotel Alphubel Zermatt

2 out of 5
Hotel Alphubel Zermatt
Brantschenhaus 7, Zermatt, VS

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 490 reviews" "
Rating 8 - Good. 214 out of 490 reviews" "
Rating 6 - Okay. 49 out of 490 reviews" "
Rating 4 - Poor. 7 out of 490 reviews" "
Rating 2 - Terrible. 4 out of 490 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Essy check in and very close proximity to the station
Stayed 2 nights in Apr 2024

10/10 Excellent

Rowena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the location is close to the train station.
Stayed 1 night in Apr 2024

10/10 Excellent

linda A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. The decor was a bit dated. But, the price compared to surrounding properties made this place a steal. The included breakfast had a nice selection of options, and made for a great start to the day. The surrounding area had shopping and dining, with in a very short walk. Only think we felt was missing in the room was cups or glasses. We had a bottle of wine, and nothing to drink out of. Check in as at the neighboring hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason, Snoqualmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Rolf

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Quiet. Very friendly and helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for skiing! Breakfast was included which is a huge plus for staying in Zermatt. Staff was very friendly as well
Stayed 4 nights in Jan 2024

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for this location
Near train station. Excellent location. Average breakfast. Nice bathroom.
Stayed 1 night in Jan 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, room comfort
Good option at reasonable price
Great location very short walk from main train station and Gornegrat train. Check in not available at the hotel but you only need to go a few yards down the road to do it at a neighbouring hotel. Rooms a little tired but comfortable. Very good breakfast buffet served in the hotel itself
Stayed 2 nights in Jan 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surpasses all expectations for the price! Best sleep ever!
Stayed 2 nights in Jan 2024

8/10 Good

Wilford

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel
Very nice place downtown. The lock in my room didn’t work too well and the bed was too soft for my needs. Great staff, excellent breakfast, good price. I would definitely recommend this hotel.
Stayed 7 nights in Jan 2024

10/10 Excellent

Swain

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! 5 mins walk from the train station and on the Main Street for shopping and dining
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were AMAZINGLY kind & helpful! The location is fantastic!
Stayed 1 night in Dec 2023

10/10 Excellent

james

Stayed 2 nights in Sep 2023

8/10 Good

Saraporn, Van Nuys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
An older hotel, nothing fancy but very clean and comfortable. The you can't beat the location, just a couple min walk from the station right in downtown Zermatt but just off the main Street so it's quiet. The very reasonable room rate included a breakfast buffet of breads, croissants, cold meat and cheese, yogurt, fruit, boiled eggs (easy DIY) and good coffee etc. Everything was spotless and staff were very pleasant. A good way to start the day exploring Zermatt.

8/10 Good

Margaret

Stayed 2 nights in Sep 2023

10/10 Excellent

Ashkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient, thank you!
Stayed 2 nights in Sep 2023
Response from Hotel Alphubel on 12 Sept 2023
Thank you. I hope you will keep great memories of your stay in Zermatt.

10/10 Excellent

Percy, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very good. 3 minutes walk from station. They give good breakfast every morning (bread, croissant, cheese, juice, egg, meat, cereal, tea/coffee, yogurt). Provided US plug in adapter, hot water kettle and fan. Front Desk was very polite and very helpful. Left baggage with hotel after check out.
Stayed 2 nights in Sep 2023
Response from Hotel Alphubel on 12 Sept 2023
Thank you. I hope you will keep great memories of you stay in Zermatt.

8/10 Good

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy walk from the train station. Right in the heart of the town and yet peaceful!
Stayed 1 night in May 2023

10/10 Excellent

KAI WING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the midst of hustle and bustle in Zermatt
In overall, the stay was unexpectedly brilliant as the hotel’s breakfast is delicious and the service was nice. For the breakfast, it was a surprise when the waitress asked us whether we wanted hot chocolate and the hot chocolate tasted just right as it was not too sweet but yet scrumptious. The room was better than we expected with it being quite roomy. Other than that, it’s definitely a shocker when our room was facing a quite, big garden to allow us to take a rest from the hustle and bustle in Zermatt. It was definitely nice that the hotel has maintained brilliant cleanliness as well.
Stayed 1 night in Aug 2023
Response from Hotel Alphubel on 12 Sept 2023
Thank you. I hope you will keep great memories of your stay in Zermatt.,

10/10 Excellent

Satyanarayana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all property was in a walkable distance from train station. Staff were courteous and nice. Facility was clean.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Lori

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly front staff, shower drain worked poorly so we had to take really short shower or it was a flood, breakfast staff was nice but breakfast was mediocre at best.
Stayed 1 night in Aug 2023

10/10 Excellent

Maria Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a very convenient location walking distance from the train station, restaurants and shopping area. Breakfast, which was included in our stay, consisted of a variety of bread, spreads, ham, yoghurt, juice, eggs and coffee. Would definitely recommend.
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming old fashioned hotel
We loved this charming hotel. The place is a 70’s ski lodge really and is very old fashioned. You can see the place has been very loved and it was SO CLEAN. It’s a bit quirky and the rooms are small (like all of those old ski lodges) but we really liked the overall charm.
Stayed 1 night in Jul 2023

8/10 Good

Lira

Travelled with partner
Liked: Cleanliness, staff & service
No thrills, with very basic breakfast, but safe and very conveniently located just 3 minutes walk from Zermatt train station, just around the corner from the main street, as well as 13 minutes walk to the gondola to Matterhorn Glacier paradise!
Stayed 2 nights in Jul 2023

8/10 Good

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Very good location. Close to everything you need.
Stayed 1 night in Jun 2023
Response from Hotel Alphubel on 10 Jul 2023
Thank you. Keep great memories of your stay in Zermatt.

8/10 Good

Chalermporn, Arlington

Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and city of Zermatt, was amazing!
Stayed 3 nights in Jun 2023

8/10 Good

Amanda

Travelled with partner
A lovely little alpine hotel. Rooms were comfortable and staff helpful. Private balcony. Breakfast was nice and location was great - on a side street off the Main Street. Note - About five steps up to gain entrance to the hotel. Would recommend.
Stayed 2 nights in Jun 2023
Response from Hotel Alphubel on 10 Jul 2023
Thank you. Keep great memories of your stay in Zermatt.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Walls are thin so you can hear a lot, but overall my stay was great and so convenient being a 2 min walk from the train station and all other activities.
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Very conveniently located close to Zermatt train station. Many restaurants and shops close by and easy to get to activities such as Gronergrat and Matterhorn Glacier Paradise. Hotel was clean and service was good.
Stayed 2 nights in Jun 2023

2/10 Terrible

Adam

Disliked: Staff & service, property conditions & facilities
The hallways are dark which makes it hard to see where your going let alone getting into my room. The staircase does not give me any warning that i need to duck my head. I hit my head walking down the stairs. For the price i paided i would expect the lights in the hallway to always be on and the staff to be more friendly. If you ever stayed at a motel 6 in the United States. There level of service is lower then that. I stayed two nights and i bet the floor was more comfortable than the bed i had. Ive had a sore back since ive stayed there. The last time this hotel was remodeled is 1960's. I would not suggest staying here unless you like dark hallways and extremely hard beds.
Stayed 2 nights in Jun 2023
Response from Hotel Alphubel on 10 Jul 2023
You have to turn on the light in the hallway. The light is not working 24 hours a day. Swiss gouvernment forced us to economize 10% of electric energie. From 3 qualities of matresses (hard middle and soft) we have in Switzerland ours are middle. I'm sorry you prefered to sleep on the floor.

10/10 Excellent

Raylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room and really convenient
Stayed 2 nights in May 2023
Response from Hotel Alphubel on 28 May 2023
Thank you. I hope you will keep greaat memories of your stay in Zermatt.

8/10 Good

carmelo

Stayed 1 night in May 2023
Response from Hotel Alphubel on 5 Jun 2023
Thank you. I hope you keep great memories of your stay in Zermatt.

10/10 Excellent

Tracy

Liked: Staff & service, property conditions & facilities
We loved this boutique hotel right near the train station. It was quiet and clean. We were able to leave our window open and have fresh air to sleep in. No extra frills at this place and breakfast was typical European style.
Stayed 2 nights in May 2023
Response from Hotel Alphubel on 25 May 2023
Thank you. I hope you keep great memories of your stay in Zermatt.

8/10 Good

xian xiang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is a bit old,Everything else is fine
Stayed 1 night in May 2023
Response from Hotel Alphubel on 20 May 2023
Thank you. Keep great memories of you stay in Zermatt.

10/10 Excellent

Wai Leung

Stayed 1 night in May 2023
Response from Hotel Alphubel on 5 Jun 2023
Thank you. Please keep great memories of your stay in Zermatt.

10/10 Excellent

Gord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Alphubel on 15 May 2023
Thank you. I hope you will keep great memonies from your stay in Zermatt.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
The property is a bit dated but for the price in comparison to other hotels in the immediate area it was worth the stay. The owner was very pleasant and allowed us to leave our luggage while we took the Gornergrut.
Stayed 1 night in May 2023
Response from Hotel Alphubel on 15 May 2023
Thank you. I hope you will keep great memories of your stay in Zermatt.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The manager/owner was very helpful and kind. He suggested a nearby restaurant and said to make a reservation early. The cheese fondue was excellent. We were able to leave our luggage there after "check out" the last day which was very helpful. This hotel was a good fit for us!!.
Stayed 2 nights in Apr 2023
Response from Hotel Alphubel on 15 May 2023
Thank you. I hope you will keep great momories of your stay in Zermatt

8/10 Good

Lissett

Travelled with group
Liked: Cleanliness
Location is great, service ok.
Stayed 1 night in Apr 2023
Response from Hotel Alphubel on 19 Apr 2023
Thank you. I hope you will keep great memories from your stay in Zermatt.

10/10 Excellent

Yuhui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Feb 2023
Response from Hotel Alphubel on 10 Mar 2023
Thank you. I hope you will keep great memories of your stay in Zermatt.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, great restaurant, nice design, middle of the scene
Stayed 5 nights in Feb 2023
Response from Hotel Alphubel on 3 Mar 2023
Thank you for your feedback, I hope you will keep great memories of your stay in Zermatt.