Zippers Hotel Guide - Historic Hotels in Zippers, San José del Cabo

"Quite possibly one of my worst trips to Cabo. The most rudest staff members.. extremely unhelpful. Anytime you ask him a question they would say refer to the app. The concierge was absolutely horrid. It was more like a retirement home than an adult hotel. We pretty much stayed away from the hotel the entire time we were there. We were always at the sister hotels because the stuff was much nicer and friendlier. I would ABSOLUTELY stay away from this hotel and we’ll never come back. Also, the fan in the rooms forget about using it because it makes us squeaky sound the entire night. There’s a lot of trip hazard by the pool. I actually fell and injured my shin. The pool servers are rude. They forget your order. STAY AWAY FROM THIS PLACE!!!"

"Disappointing overall - Marco Polo restaurant - food & staff good … others marginal / not enough pool deck loungers & many old - pool decks dangerously slippery where wet / gym & staff good / customer service staff good… others questionable attitudes - including reception supervisor … furnishings need cleaning - replacing … rooms & cleaning staff ok "

"Great view and nice room"

"Staff was wonderful from restaurant to housekeeping to front desk. We were made to feel special by the steakhouse restaurant manager and would recommend this place when traveling to Cabo."

"Always a great place to stay. Within walking distance of downtown."

"Beautiful palace clean and the the workers were very helpful and friendly"

"This hotel is great. The location is amazing (by the beach, close to the downtown area). The swimming pools (along with the one from the next door hotel accessible) are great. The food options (different restaurants to choose from) are really nice as well. The staff was really nice and helpful, but i have to say that the restaurant staff were not super friendly. I was a bit disappointed by the lack of communication from the staff by email. I tried to get info about transportation before arriving, and I also tried to retrieve a lost item after i departed. I emailed them several times and received no answer whatsoever. "

"Great location, great pools and great staff - our concierge Alan really made our trip special!"

"We have stayed here many times. Service was great when we first stayed many years ago and then it declined, last year I debated whether to come back. This year I can say that the service was very much improved. They now have an 18% service charge added to all food and beverage orders and maybe that is part of how they have retained a better staff but in any event it was much improved over the past few years and I am OK with the built in service charge if that's what fixed it. The facility has always been great, glad the service is back on track."