Zona Esmeralda Holidays

It was very nice place

The welcoming by the bellman was excellent! He was so helpful and kind. However, the front desk staff were not welcoming at all. They got upset when we requested a room exchange. (Rooms are small)The open bar is good, but the serve had poor customer service. The breakfast in the roof top was the best part of this hotel! I loved the view and the staff service in that floor!

Everything you need is walking distance. No need to have a car.

Staff members were great; however, during check in, they informed us they had my wife and I booked into a two double bed room, instead of the king bed room that we booked (months in advance). Essentially they had no solution other than offering free breakfast. Of note, my wife and I were traveling for our 40th birthdays and were away without the kids for the first time in 7 years. Understanding they probably had no ability to offer us our originally booked king bed room, we accepted the daily breakfast for four mornings. Compliments to the wait staff there, especially Hugo, who made our morning routine exceptional. The room was loud on some nights. There was a wedding one night and guests in rooms beside us were very loud at 2-3am and banging on our door. Despite the complaints, the hotel is in a very convenient and central location and we had an amazing time in Mexico City.

Excellent service all around! Would definitely stay again