- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accidentally booked two reservations and the hotel refused to cancel one so we ended up paying twice. There is a warren of hallways and stairs and elevators to get to the room - we got lost twice. No alcohol in mini bar. Furnishings in room were oddly placed, didn't match decor, and badly needed replacing/updating. Poor service/no accountability. For this price stay at Baur au Lac or Kindli. This hotel has gone way downhill since I used to stay there 15 years ago. AVOID.