Gran Canaria Adventure Holidays

Everything was perfect except the check out. The staff seemed quitecrudecand affronted that we asked fir a late check out. We asked prior to our checkout as we have 2 children under 2 and were told to ask on the day. When I asked that morning, the staff (different from the rest of the week) seemed surprised that i would ask such a thing and were disinterested and told us flatly no, but we could get showered and changed up by the soa area. This would have been ok, but with 2 infants and our luggage packed and kept by reception this made it laborious and to be honest left a sour memory, which is a shame as the rest of the staff throughout the week were perfect. The only other thing was that we were put in a room downstairs, this again was difficult with a buggy and 2x infants.

Service from everyone was fantastic. The choices and quality of food was exceptional.

Spent 5 nights here. Property needs tlc. Lots of broken floor tiles around and bottom of bathroom door rotting. Food always lukewarm. Thank goodness for the microwave. Nice plush reception and all the staff are excellent. Bed really comfortable. Property maintenance manager needs to walk around and see the problems mentioned and the restaurant manager needs to temperature probe the food. Soup I had to microwave for about a minute and the main meals around one and a half minutes.

Staff were very friendly and helpful, view was amazing, hotel nice and clean, spacious rooms, variety of foods and amazing pool overlooking the beach. Very nice holiday

We had a lovely stay at Occidental Roca Negra. The hotel is peaceful with beautiful, quiet surroundings—perfect for relaxing. The spa and pool area were highlights, and the food was delicious with plenty of variety. Staff were friendly and welcoming throughout our stay. The only minor downside is that there isn’t much nearby in terms of shops or markets, but if you’re looking for a place to unwind and disconnect, this hotel is ideal.

Luxurious hotel with amazing & attentive staff. Didn’t realise how nice it was until we booked it for our anniversary.

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.

The reserve area was amazing the staff were so great, the food in all the restaurants was perfect. The location was amazing with bars and restaurants near by highly recommend it

Food was good, all inclusive drinks were great. Hotel was clean. Good location.

Friendly staff, cleanliness perfect

The reserve area was amazing the staff were so great, the food in all the restaurants was perfect. The location was amazing with bars and restaurants near by highly recommend it

A good 5 star hotel with very big rooms and luxurious items and facilities within. The hotel facilities are good and the whole place is very artistic. The staff are helpful and friendly. It's not too expensive and is in a good location. The restaurant and bar are very good. The spa area is also very good. Overall one of the best hotels I've stayed in for its location and class. Highly recommended and would definitely return.