Shutoken All inclusive Holidays

Everything was amazing we had great time , staff was friendly and helpful, the room a little bit small and the AC was not cold.

A modern well kept upscale hotel with very comfortable and well appointed rooms. Hotel is a few minutes walk from the Shiomi station on the JR Keiyo Line - a short ride to Tokyo Station. Comfortable lobby and inviting bar and restaurant near the Lobby. Staff were very helpful.

I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start.

Service, room and newness of hotel

The room is small, which we kind of expected. Though, It has a large bathroom. The bed is a full size which was smaller than expected. Especially for 2 people. Not the most comfortable mattress, but we made due. Most restaurants don’t open till around 10am, except for the on sight Sizzler, which is about $32 pp for breakfast. Definitely more of a nightlife area.

Front desk staff was lack luster. We were about an hour early for the 3pm check in and they were text book about the 3pm rule. We mentioned that on occasion, if the room was ready, we were allowed to check in. Another staff chimed in about signing up for a basic member application using a QR code for early check in. Good grief, we’ve been traveling, tired and that’s the least thing I felt like doing. After waiting and watching the staff figure things out, like magic, they allowed us to check in. In the past, the front desk staff were very kind and sincere but recently attitudes have changed. Although other staff greeting guests and staff in the Hanamiyabi lounge are very gracious.