Lakes Peninsula All inclusive Holidays

The hotel is in need of an update rooms are very tired and bathroom was grubby. There is also a smell throughout the hotel worse in the reception area. Staff were really attentive and helpful.

A delightfully quirky hotel with some wonderful touches - such as the filtered water on each floor. Very friendly and helpful staff. However, check-in experience was quite overwhelming - loud background music and general hubbub made receiving a lot of information unclear. Although notified about the deposit (£50) beforehand, I feel the service charge could have been made clearer - a quicker method of returning the deposit to those staying would also be appreciated (rather than waiting a week for the bank to accept that the transaction won't be claimed). The room itself was clean and I liked the "treehouse" aesthetic. Lots of comfy cushions and pillows, and a well-provisioned bathroom. The coffee bags, rather than instant coffee, were also much appreciated! Only nitpicky things to point out: A slightly confusing lightswitch situation, where I plunged myself into darkness, or kept turning on lights that I didn't want to. Some signposting of where to find the pulley to operate the blinds would also have been helpful. Despite being on the fifth floor, I found the noise at night to be noticeable - lots of shouting and beeping of horns. This is to be expected, to some extent, at a city centre hotel - but the windows could have been better insulated! Overall, however, this was a lovely stay.

Close location to parking building, friendly staff, spacious rooms, good menu.

Large spotless room, excellent location

The hotel was nice and welcomed us and our dog.

Consistently polished and clean

At the time of writing the review I hadnt had breakfast. The rooms are modern and very clean. I thought the bed & pillow were hard but everyone is different. The coffee machine was tempremental, maybe put more coffee& tea bags so we can use the good old traditional kettle.

Helpful staff and receptionists

The hotel is in need of an update rooms are very tired and bathroom was grubby. There is also a smell throughout the hotel worse in the reception area. Staff were really attentive and helpful.

A delightfully quirky hotel with some wonderful touches - such as the filtered water on each floor. Very friendly and helpful staff. However, check-in experience was quite overwhelming - loud background music and general hubbub made receiving a lot of information unclear. Although notified about the deposit (£50) beforehand, I feel the service charge could have been made clearer - a quicker method of returning the deposit to those staying would also be appreciated (rather than waiting a week for the bank to accept that the transaction won't be claimed). The room itself was clean and I liked the "treehouse" aesthetic. Lots of comfy cushions and pillows, and a well-provisioned bathroom. The coffee bags, rather than instant coffee, were also much appreciated! Only nitpicky things to point out: A slightly confusing lightswitch situation, where I plunged myself into darkness, or kept turning on lights that I didn't want to. Some signposting of where to find the pulley to operate the blinds would also have been helpful. Despite being on the fifth floor, I found the noise at night to be noticeable - lots of shouting and beeping of horns. This is to be expected, to some extent, at a city centre hotel - but the windows could have been better insulated! Overall, however, this was a lovely stay.

Large spotless room, excellent location

The hotel is in need of an update rooms are very tired and bathroom was grubby. There is also a smell throughout the hotel worse in the reception area. Staff were really attentive and helpful.

Well it would’ve been nice to been contacted back, to see, if I left an item in the room I stayed in, when I phoned them to see if I left it there!! I didn’t get any contact back from them.!! My party of 12 will be going elsewhere this Christmas.

Friendly staff, good clean rooms and comfy beds. Spa facilities very nice too!