North Key Largo All inclusive Holidays

It's a great location, right on Ocean Drive with lots of bars and restaurants. The rooms were really bright and nice. The rating is for the fact I got eaten alive by bedbugs. I can post my room number, but if it's in one room it's likely in the others. But just in case, I was in 315 I think. Bedbugs aren't a reflection of cleanliness, it's an infestation, and once it's there it's tough to eradicate. they would need to close and get it treated.

THE FACILITY AND STAFF WERE GREAT. ONLY SMALL ISSUE IS THE BREAKFAST WAS NOT WORTHY

Bernardo the front desk agent should be at the back of house. I walked to the front desk to check in & three agents were on the desk, i approached Bernardo, he saw me coming & was deep in conversation with his colleague. The colleague glanced at me nodded his head & i said hello. Bernardo was still deep in conversation, didnt acknowledged me or even said hello i will be with you shortly. I stood there for what seemed to be a good minute & a half before he turned his head & acknowledged me. That left a bitter taste in my mouth. I have visited other Rui properties & never experienced that kind of behavior. I dont think he needs training his behavior is innate. On our last morning i wasnt feeling well & my room mate went to the desk to ask where he could get some water, Bernardo was there, flat out said he didnt have any. My roomie ask if there was a water fountain cause it was urgent he got some water. It was the lady at the desk that said she could get us some water. Now thats elevating the guest experience.

A lot of shopping options as it is located next to a mall

Clean and I love the city view.

A lot of shopping options as it is located next to a mall