Ebbsfleet All inclusive Holidays

Lovely location, right at the foot of Box Hill giving easy access to beautiful countryside walks and views. Parking was easy enough, you simply find a spot in the car park across the road then enter your car reg details on a tablet in the hotel lobby. Check-in was easy, if not rather impersonal (all done with access codes that are sent to you by email). Nice room, good shower, comfy bed. Room was clean and comfortable, but in need of a few small bits of maintenance - the bathroom sink took ages to drain, and one of the curtain runners was sagging, which made closing the curtains a little difficult. Other than that, we were very happy with the room. The biggest downside for us was that, while we did not book in for the breakfast, we had expected to at least be able to get a decent coffee in the morning…but for some reason the bar and restaurant were both closed. It seemed the hotel runs on minimal staff. There is, however, a cafe a short walk up the road. Another thing worth mentioning is that having booked the hotel on the basis that checkout was 11am, we later received communications stating that checkout was 10am. This was an error - we confirmed with the hotel that checkout is 11am. Phew! Overall, we felt the hotel was good value for money and we would stay here again.

Breakfast was excellent with plenty of food and choices. The staff were very helpful. The hotel is fairly new with nice beds and modern bathrooms. It is a short walk to Victoria Station and a walkable distance to Westminster Abbey. We found several nice restaurants nearby as well as a grocery store.

Large comfortable room for being in Europe

Excellent location. Easy access to buses and underground. Playpark across the street for those traveling with kids.

Perfect location near Earl's Court tube station and the Victoria and Albert Museum! Lovely hotel staff who were always eager to help.

We stayed here 3 years ago for our wedding, we took around 20 rooms for 3 days and us and 40 guests and had our pre-wedding party in the bar downstairs we all had a great time and we came back for our anniversary but unfortunately it was all very disappointing. We were only here for one night so asked if it was possible to check in at 1 instead of 3 and did receive a response to say they would try their best but arrived and room wasn’t ready, kept saying 30 minutes but ended up being after 3, no offer of a water or anything whilst we waited, it was very hot and I’m heavily pregnant. The hotel staff were nothing like 3 years ago, just really unhelpful, we asked if they could park our car as this is a service they offer and we were told to park it ourselves in the car park which we did. Room cost was just under £300, but room was very average, stained carpets, small double bed, the main light in the room didn’t work and the TV sound kept cutting out. Bottled water wasn’t replaced, just really didn’t feel like they were bothered. It’s almost like as we spent over £20k last time so were treated really well and on return there was no customer relations. We won’t stay again here as lots of lovely hotels in London in the same price range. The location is great, you can’t really beat it but there several other hotels all in the same location which are better.

Service was exceptional and location is excellent. My only negative is that the size of the bed in the queen rooms is too small...

Reception staff more than welcoming and friendly. They went above and beyond. Great location.